Sr. Director Customer Failure Analysis
CurrentResponsible for a world wide team of Failure analysis directors, managers, and engineers that provide HDD failure root cause and corrective action for failures occurring at OEM, ODM customer sites and Datacenters. Closely partner with Customer Technical Support teams to ensure customer feedback is accurate and timely.Direct Contributions: Managed a cross functional team of engineers and FA experts to identify key issues with high performance products that impacted key accounts. Provided solutions and implemented new manufacturing designs that prevented future product failure and warranty returns, reducing warranty costs and reserves by over $25M, annually.Cross-functional Leader | Issue Resolution/Trouble Shooting | | Quality Assurance | Big Data | Data Driven / Analytical | Failure Analysis - 8D