Walter Keller, Mba Email & Phone Number

Brea, Ca

Zodiac Seats California

Senior Lead Analyst, Zodiac Aerospace, Rancho Cucamonga, CA July 2016 – Present• Responsible for providing management with stats for budgeting and forecasting• Manage supervision, assignments and overall prioritization for team with direct reporting to senior management.• Responsible performance and SLA reporting from Alloy ticketing system.• Accountable for IT on-boarding, team training and employee career development.• Approve all hardware, software, mobility and IT related purchases.• Designed procedurals for company’s first E-waste recycling program.• Active Directory Administrator.• AirWatch administrator for mobile device enrollment.• Supervise quality control for LANDesk and/or KACE images for all deployed equipment.• Responsible for team’s customer service, problem resolution and updates.• Handle all IT related communications regarding updates, outages and/or upgrades.• Oversee vendor and contractor management.• Serve as project manager for fiber optic switch upgrades with Frontier Communications.• Provide Executive, C-suite and client support.• Manage oversite for Cannon print solutions processes.

United States

Culver City

1996 – Present• Project lead for Microsoft Office product upgrades.• Supervise Field Support monitor queues in Service Now, assign work and provide updates for management.• Third level Executive Support providing hardware, software and mobility support for executives, prioritize workloads and maintain balance between projects.• Provide leadership and guidance to less senior staff via training for team members and/or customers on software/hardware functionality.• Create project rollout procedurals, training manuals, materials and guides.• Maintain compliance with all technical standards and regulatory requirements, applying best practices.• Manage and support iOS and Android mobile devices, network hardware, software, data storage on servers, connectivity and monitor performance for office users on site and/or remotely.• Review daily server event logs for warnings and errors, provide testing, backups, recoveries, apply patches and/or conduct fixes.• Installs and updates various programs and applications on servers and workstations.• Responsible for the application of systems analysis techniques and procedures, including consulting with users, to determine software functional specifications, such as Virtual Private Network, and remote connection functionality. • Accountable for the use of technical documentation to assist with the analysis of problems and provide necessary solutions.• Test technical resolutions for hardware/software and network problems; use Bomgar remote control technologies to assist customers with problem resolution; solve as many problems on first contact to meet Service Level Agreement standards (service metrics). • Act as the first point of escalation for the Global Service Desk (GSD) on weekends and holidays.• Provide assistance on special projects as necessary, including testing, deploying, installing hardware and software company-wide with recommendations to management for customer service performance improvement.More…

Culver City, Ca

Page 2, Walter Keller Resume Con’t• Established and annually manage policies and procedures for Sony Pictures Los Angeles May Screenings for 17 years impacting domestic/international employees, C-Suite program buyers, Division Executives and Leads from 70 countries providing network, desktop and mobility support for designed and configured customer service areas and sound stage kiosks.• Collaborated with cross functional business units as Senior Lead of the IT Crisis Response team during Sony Pictures hack from 2014-15.

Master Of Business Administration - Mba, Information Technology Administration And Management

Activities and Societies: ITIL Foundation Project Management

Bachelor Of Science (Bs), Information Technology

Information Systems Technology DeVry University, Pomona, CA 2011 - 2016 • Bachelor of Science, Computer Information Systems Technology.