A seasoned and accomplished Automotive and Industrial professional with a strong history of success in both service delivery and management. I have a deep passion for the Customer Satisfaction industry that has led me to excel in many aspects of this area. My extensive knowledge of business management, staff training/development, and effective communication are evident from my work experience in an array of challenging positions. This includes retail Customer Service, Sales, Retail and Wholesale automotive Parts and Service, dealership Fixed Operations, as well as most major vehicle manufacturers and CRM software. My most recent position was as a Branch Manager in Industrial/Material Handling, overseeing all departments at the branch including Equipment Wholegoods Sales, Service (in-house and road technicians), Parts, Administration, Rentals and Operator Training.