Walter Larson Email & Phone Number

Chicago, Illinois, Us

• Utilize extensive knowledge and experience to provide analysis and troubleshooting of complex infrastructure issues related to healthcare applications, EMR’s and servers in a 19-hospital, multi- datacenter, private cloud and hyperconverged environment with 3,000 virtualized servers, 400 hosts and more than 800 physical servers.• Lead the server team in creating standard AMITA server application playbook and workflow lifecycle process for all server builds; develop templates, process workflow and best practice standards; organize data and collaborated with server team to create a consistent team process.• Create support documentation for enterprise applications, architecture, design and engineering to enable best practice standards for increased reliability and functionality.• Spearhead virtualization support, best practices, design, administration, migration and troubleshooting of large multi-site, multi-domain environment VMware farm with Cisco Hyperflex and HyperV, Nutanix, hypervisors, template builds, host and VM guest storage and VM migrations, upgrades and maintenance.• Collaborate with engineers, vendors and senior management to ensure timely resolution, maintaining strict adherence to ITIL standards and best practices.• Utilize a wide range of technical tools to effectively showcase the incident to management and end-users.• Actively monitor network and computer security to verify accuracy and consistency while minimizing potential abuse.• Conceptualize, develop and manage mission-critical incident rectification processes; ensure staff operates in strict compliance with incident management procedures.

Altamonte Springs, Fl, Us

• Managed the entire VMware 6.5 farm of 5 VMware hosts, 140 VM guest including host hardware and firmware upgrades including budgeting, upgrades and design changes; maintained larger corporate VMware farm of approximately 200 VMware hosts and 1200 VM guests, special projects, deployments and migrations.• Participated on the VMware enterprise team to help design and rollout VMware 4.0 ESX company-wide design, support model and processes including hardware and storage selection as well as discussions and software upgrades of VMware including recent VMware 5.5 upgrade.• Led VMware new site implementations, hardware rollouts, migration and training including the creation of standard documentation for several sites throughout the multi-site enterprise.• Oversaw 15 VMware administrators in various enterprise locations; served as a primary point of escalation, and provided, direction, guidance, expertise and training, support and administration of physical and virtual servers and VMware environment. Provided knowledge on the VMware environment maintenance and budget for VMware growth.• Served as primary technical lead on implementing VMware to new locations throughout the enterprise. Worked with the corporate office to build and install the software and configuration; preformed on-site visit to migrate physical servers to virtual. Verified VMware configuration, developed go-live migration plans for each site, trained and troubleshot and preformed knowledge transfer of VMware standards to systems administrators.• Assisted corporate management with special enterprise-wide server projects and VMware related upgrades, enhancements and troubleshooting.• Served as IT Project lead; managed all server IS Capex budgeting items for Hinsdale, LaGrange, Bolingbrook, and Glen Oaks hospitals.• Secured vendor quotes for all projects; created and secured RFP, RFI, SOW and collaborated with leadership to obtain agreeable design solutions and deliverables.

Altamonte Springs, Fl, Us

• Created the application playbook template that was adopted by corporate management and used as the standard for the enterprise; successfully outlined technical data including design, support and disaster recovery procedures.• Collaborated with corporate compliance for several hospital related application upgrades and hospital security related compliance policies including PCI (Payment Card Industry), HIPPA and data encryption solutions from the servers to the desktop.• Remediated security vulnerability assessments to meet SLA’s created by the data security office for third party assessments in new environments; created action plans, timelines and progress reports to meet remediation goals set by the corporate data security.• Spearheaded the creation of extensive documentation of server policies and standards that were consistent with corporate guidelines and policies; simplified processes, increased productivity and followed corporate standards during a two-year effort.• Served as Symantec Endpoint administrator responsible for severs anti-virus management, deployment, policy deployment and administration to meet corporate security compliance standards; wrote local documentation for compliance.• Frequently participated in enterprise-wide corporate initiatives as a part of a technical team to implement new technologies and resolve existing enterprise issues.• Led initiative to create an SNMP standards document that was eventually used as framework for the enterprise standard.• Successfully developed and managed a budget valued at $8M to $10M annually.

Naperville, Illinois, Us

• Participated in designing and implementing a disaster recovery program for several State ofIllinois Chicagoland One-Stop employment and drivers license centers saving thousands of dollars in lost revenue.• Provided systems administration and network engineer support for State of Illinois, Chicagoland One-Stop employment including web and email hosting, network design, network maintenance/administration and desktop support.• Designed, implemented and supported upgrades to Windows Active Directory 2003, Windows 2003 DNS, Active Directory forests and domain upgrades from Windows 2000 to 2003, GPO's, LAN/WAN network design for Ethernet and wireless networks as well as WebTrends analytics.

Chicago, Illinois, Us

Provided technical and project leaderships for a desktop team of five people; managed staff and provided the scope, goals, direction and action plan for projects. Monitored results; provided risk management and issue assessment feedback. Met planned milestones, deliverables within timeline and provided metrics.• Successfully implemented software license compliance saving more than $200K; implemented Microsoft OS patch management best practices process, asset inventory solution to effectively reduce computer management cost and help maintain Sarbanes Oxley compliance.• Created and implemented desktop standardization/policy management.• Managed Symantec Corporate Edition 9 Anti-Virus/Anti-Spyware.• Implemented an SLA for patch management and Help Desk call center.• Planned, lead and implemented Everdream desktop management solution to four sites more than 1000 devices.

Chicago, Illinois, Us

• Successfully, identified, created, implemented and trained staff on a “First Call” resolution process; improved customer service and first call resolution.• Led desktop management analysis and comparison initiative for several desktop management products to automate desktop management tasks. Prepared executive summary for management.• Spearheaded the design, training and testing of BlackBerry handheld implementation for more than 50 executives.• Established new processes for reducing support calls and remote on-site visits to the Itasca facility that effectively decreased on-site visits by 75%.• Created and designed a centralized database for listing commonly encountered problems that significantly decreased call resolution times.• Performed in a lead role in planning and executing an off-site disaster recovery plan.

Chicago, Illinois, Us

• Served as a technical help desk representative fielding customer and technical support calls in a call center; troubleshot and configured CCC Information Services for several product lines.• Analyzed, identified and recommended corrective actions to ensure problem resolution and customer satisfaction.• Provided excellent customer service and telephone technical support to customers including basic product functionality, connectivity and product failure inquiries for one of CCC’s core software products.• Documented all customer calls in a customer resolution database (Vantive) including customer information, nature of call and call resolution.• Identified trends of recurring issues or problems; notified the appropriate resource when recognized.• Provided input to and assisted in maintaining resolution database with resolutions to common and uncommon customer issues, inquiries and recurring software bugs.