Performed account reconciliation in efforts to resolve open cash debits and find throughextensive research the offsetting creditsServed as training facilitator for new employeesResponsible for budgeting hours and Overtime for the Backlog TeamInvolved in the process of clearing over 275 million in outstanding aged debits for the Back LogTeamEarned the Team lead title for group within a 5-month tenure with CITIBANK

Audit daily system maintenance processed by Loan Servicing to identify errors requiring correction.Specialize in identifying procedural risk, procedure updates and holding staff accountable to departmentalstandards of excellence.Review and approve Payment and Fee reversals submitted by our loan servicing team.Communicate all errors to responsible staff and ensure corrections are completed in a timely manner.

Provides direct supervision to warehouse personnel.Ensures the safe, clean and efficient operation of the warehouse to meet service standards. Assists in developing a program to train and motivate personnel for increased effectiveness. Develops and implements shipping and receiving work schedules and assignments to assure effective and efficient operations. Makes recommendations to the Operations Manager on programs to improve warehouse operations. Directs the operations of the warehouse personnel to achieve prescribed objectives. Develops and maintains a productive staff by creating programs for hiring, training and professional development. Supervises all inbound and outbound shipments to ensure they are correct and carried out in a timely fashion.

Directed 4-member dispatch team as well as 30 staff members in delivering Union Pacific and Fed X packages in a timely efficient manner. Developed and managed operating procedures for AIR Intermodal INC drivers to create efficient values and techniques for successful delivery. Hired, Trained and developed new staff members with an emphasis on Safety 1st and Time management. Successfully increased the staff by 50% during my tenure as Recruiter

Managed and processed clients Institutional Market portfolios. Average portfolio size $2,000,000 to $25,000,000. Worked on 20 +portfolios a week and adhered to a tight weekly schedule. Performed extensive customer service by communicating the conditions of approval to customers in efforts to complete the loan closing process. Reviewed Credit agreements for document details, data completion and accuracy of loans to ensure compliance and lender guidelines were met. Managed and processed clients Institutional Market portfolios. Average portfolio size $2,000,000 to $25,000,000. Worked on 20 +portfolios a week and adhered to a tight weekly schedule. Performed extensive customer service by communicating the conditions of approval to customers in efforts to complete the loan closing process. Reviewed Credit agreements for document details, data completion and accuracy of loans to ensure compliance and lender guidelines were met.

* Effectively identified and reported incidences of non- compliance to procedures, processes and regulations by reviewing loan documentation and various loan systems for accuracy / completeness. * Designed and performed test plans on Computer applications for the UK Division* Analyzed, researched, resolved and corrected differences regarding principle, interest and fees between multiple loan systems (ACBS, General Ledger, and DDA accounts)* Published weekly/monthly reports designed to ensure Proof and Control within company guidelines and to identified Potential Risk Events and verify new fee rates greater than .51%* Accurately completed ongoing daily advances, borrowing bases, rollovers, payments, interest and fee billing on a monthly and quarterly basis* Assisted with the Bank One and JP Morgan merger by transitioning over 500 accounts.* Performed extensive account reconciliation and managed large quantities of critical data. Served as training facilitator for new employees.* Selected to assist management with special and ad hoc projects; recognized with a CHASE Champion nomination for streamlining the Break-funding process.* Took ownership of all Treasury related functions and actively participated, addresses and resolved any Funding desk related issues * Facilitated training for commercial customers on how to use Bank One's THE ONE NET website product consisting of: ACH, Wires, Information Reporting, Check Services and Investments.* Selected to conduct Virtual Training sessions for prospective and existing customers interested in managing business accounts through Bank One's THE ONE NET products.)* Technical knowledge of all inter-departmental computer systems (Chase BDAS, Impact, Concorde, AXS Point and Core and their relationship to each other.* Played key role in conversion of 2 major trader function systems and supervised the migration of Treasury & Agency trades now settling in Impact

Eastbay Inc – Oshkosh, WI 1997 – 2002Assistant Call Center Manager / Trainer / Phone Coach Led and mentored the overall development of over 500 Call Center employees, including; selection and hiring, training, coaching, promotion and performance evaluation. Enhanced employee's performance through offering ongoing training sessions (NFL Shop, Customer Service, In-Store Training)