-Administering and maintaining the company server and associated softwares-Coordinating technical training for the users-Actively supporting the development of the company’s ICT system capacity and capability in accordance with the company’s ICT strategy and ICT Service Plan. -Assist in procuring systems for various users in the company-Deploy and implement new IT technologies-Install and configure computer hardware operating systems and applications-monitor and maintain computer systems and networks-take staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues-troubleshoot system and network problems, diagnosing and solving hardware or software faultsreplace parts as required-provide support, including procedural documentation and relevant reports-follow diagrams and written instructions to repair a fault or set up a system-support the roll-out of new applications-set up new users' accounts and profiles and deal with password issues-respond within agreed time limits to call-outs-work continuously on a task until completion (or referral to third parties, if appropriate)-prioritize and manage many open cases at one time-rapidly establish a good working relationship with customers and other professionals, such as software developers-test and evaluate new technology-conduct electrical safety checks on computer equipment.