Walter Olson Email & Phone Number

Macao SAR

• Enforced compliance with regulatory requirements for safe food handling and sanitation.
• Trained and developed food service team members in company policies and service standards.
• Coordinated or executed weekly inventory counts to reconcile physical products with records.
• Coordinated and supervised kitchen operations to deliver delicious, quality food.
• Oversaw team of 6-8 and handled scheduling and training.
• Ascertained maintenance, repair, and clean-up needs through regular inspections.

Macao SAR

• Minimized complaints by keeping drinks full and delivering correct orders.
• Prepared hot, cold, and mixed drinks for patrons, including chilling bottles of wine.
• Helped customers pair beverages with food orders by offering knowledgeable advice on wine and liquors.
• Handled high volume of customers by collaborating with team of 6-8 service staff.
• Cleaned dining spaces thoroughly at end of each shift, as well as resetting individual tables between customers.

Macao SAR

• Recommended featured drinks or selections based on customer preferences.
• Memorized bar menu offerings in addition to ingredients and preparation of commonly ordered items.
• Monitored guest drink levels and proactively provided refills.
• Maintained satisfaction by periodically and proactively checking in on guest drink needs.
• Enhanced team efficiency with well-stocked stations and efficient side work.

Baguio City, Cordillera Admin Region, Philippines

• Delighted customers with speed, accuracy, and friendly attitude.
• Delivered food from kitchen to dining room tables to assist wait staff during peak hours.
• Communicated with servers to address guest needs.
• Cross-trained in dining room role to provide skilled support when short-staffed.
• Delivered high-volume food items and beverages every hour with minimal errors.

Baguio City, Cordillera Admin Region, Philippines

• Answered questions about menu selections and recommended food choices.
• Bussed tables and replenished condiments and place settings during high-volume shifts.
• Worked assigned tables to refill beverages and tend to additional requests.
• Worked with kitchen crew and FOH employees to maintain seamless service.
• Cleared plates, flatware, and glassware from tables and transported to kitchen for cleaning.