-Review all Remote Deposit Capture (RDC) "check" images for validity and proper endorsement.-Follow established Remote Deposit regulations and Addition Financial policies.-Accurately correct any found RDC deposit discrepancies by posting the necessary adjustments to members' accounts.-Provide member notices via online message system for any adjustments processed.-Work closely with the Addition Financial Legal Team to identify and reduce fraudulent RDC deposits and losses to the Credit Union.-Monitor the daily RDC process from beginning to end to ensure proper workflow.-Ensure all required daily communication regarding RDC processes and reports are provided to the Accounting Department.-Process all Mortgage, Credit Card, Auto/Personal Loan payments received at our main Addition Financial Lockbox on a daily basis.-Review the processed payments daily file for accuracy, ensuring that they are in balance, and repaired for submission to the Federal Reserve.-Maintain various RDC & Lockbox Payments departmental statistical reports, archived checks, and procedure.-Provide support with various tasks related to VISA Debit Card Research process, such as Research Correspondence Letters generation, adjustment reports, and document archival.-Serve as backup for multiple departmental responsibilities.-Participate in special assignments/projects as needed.-Provide phone support for Digital Services Analytics call-queue for internal and exteral service/assistance requests regarding RDC, ATM, Fraud & Signature Based Research Claims, and other related inquiries. -Effectively utilize programs such as; Symitar Quest, Synapsys, Ascensus -IRA Direct, Lobby Management applications such as Coconuts, Microsoft Office 365 Suite, DocuSign, Meridian Link, LUMEN online training client, Alacriti Payment Center, Evolve Instant Issuance by ABCorp, RemitPlus Client, Mitel Connect, Deluxe Enterprise Portal, ImageCenter, Interactive Teller Client, Document Processing Client.

-Process a wide range of financial transactions for credit union members including deposits, withdrawals, transfers, and check cashing--among others.-Open new accounts, sub-shares, and certificates for personal and business accounts, and provide member service support for account maintenance and compliance.-Served as teller line, drive-thru window, service desk, and contact center support representative for member-facing and remote support roles.-Demonstrate understanding and competence with complying with Federal and other regulations related to financial products and services.-Educate members on emerging and existing credit union technology and digital solutions such as mobile, online, and card services for their convenience. -Familiarization and expansion of Addition Financial products and services offered to members while complying with credit union related policy and procedures.-Take ownership of member issue and full responsibility to resolve problems and discrepancies related to member accounts and loans.-Recognize referral opportunities and refer members for specialized services, including investments, brokerage services, real estate, commercial, and other financial needs.-Effectively utilized programs such as; Episys, Synapsys, Ascensus - IRA Direct, Meridian Link, LUMEN online training client, Alacriti Payment Center, Evolve Instant Issuance by ABCorp and others.

-Developed vendor relationships for 'pay by scan' and detail receiving with various companies. -Scheduled delivery appointments, shipment processing, and maintenance of all receiving dock equipment and freight shipments. -Executed daily receiving reporting to verify all receiving quantities, product type, and vendor specific queries are accurate with zero discrepancies. -Secured high shrink product in lock-up cages, and ALPHA keepers with confirmed receipt as well as ensured OSHA and state law compliance with restricted chemicals and liquor sales. -Anticipated incoming special orders of tire sales for members, while coordinating with tire bay team members for a smooth customer experience backed by internal scrutiny. -Maintained a clean, clear, and organized receiving dock. Prepared palletized merchandise with proper restraints, ample wrapping, and labeling. Stocked merchandise, ensuring a 'Grand-Opening-Look-Daily' or GOLD appearance.

-Process Member purchases, including verifying, renewing, upgrading and offering several types of membership products, scanning merchandise, and accepting various forms of payment. -Maintains all BJ's club policies and procedures, performs duties as assigned.

-Served as business office receptionist to direct inquiries from currents clients, new applicants, physician offices, hospitals, social workers and other home health agencies and care facilities. -Ordered all medical supplies to maintain an inventory of approximately 7,500 different nursing and therapy items for the agency. -Processed all patient referrals for home healthcare requests (averaging 200 referrals per month) to verify insurance eligibility, create new patient profiles, coordinated assignment with the specific care scheduler. -Scheduled "private duty" care assignment for 50+ certified nursing assistants and home health aides. -Reconciled billing invoices from third party vendors and contract therapy providers for onsite services. -Processed patient billing for Managed Care and Medicare Part A payments including verification of all necessary clinical information, patient records and audit preparation. -Coordinated patient referrals for Outpatient Medicare Part B services including verifying insurance coverage, inputting patient billing data, creating medical profiles, and coordinating care assignment with clinicians in the field. -Served as key contact for records management system including the preparation, compilation, transmittal and tracking of patient files and secure documents. -Facilitated special project assignment (4 months) in support of the Durable Medical Equipment (DME) financial audit including verification of on-site equipment, corresponding purchase orders, vendor receipts and corporate credit card expenses. Prepared and reviewed audit report with Controller for delivery to independent auditors.

-Served as business office receptionist to direct inquiries from currents clients, new applicants, physician offices, hospitals, social workers and other home health agencies and care facilities. -Ordered all medical supplies to maintain an inventory of approximately 7,500 different nursing and therapy items for the agency. -Processed all patient referrals for home healthcare requests (averaging 200 referrals per month) to verify insurance eligibility, create new patient profiles, coordinated assignment with the specific care scheduler. -Scheduled "private duty" care assignment for 50+ certified nursing assistants and home health aides. -Reconciled billing invoices from third party vendors and contract therapy providers for onsite services. -Processed patient billing for Managed Care and Medicare Part A payments including verification of all necessary clinical information, patient records and audit preparation. -Coordinated patient referrals for Outpatient Medicare Part B services including verifying insurance coverage, inputting patient billing data, creating medical profiles, and coordinating care assignment with clinicians in the field. -Served as key contact for records management system including the preparation, compilation, transmittal and tracking of patient files and secure documents. -Facilitated special project assignment (4 months) in support of the Durable Medical Equipment (DME) financial audit including verification of on-site equipment, corresponding purchase orders, vendor receipts and corporate credit card expenses. Prepared and reviewed audit report with Controller for delivery to independent auditors.