Walter Steele Email & Phone Number

Westborough, Massachusetts, Us

Burlington, Massachusetts, Us

Westborough, Massachusetts, Us

Framingham, Massachusetts, Us

Directly responsible for providing ownership a comprehensive agency assessment, gap analysis, and remediation plan as relates to the following areas:Existing operational practices as compares to industry best practices • Collection process optimization • Collections management • Collection scoring algorithms • Dialer utilization • Internal compliance as relates to policies and procedures • Resource allocation • Client services • Skiptrace waterfall • Hiring practices • Training • Profitability modeling • Marketing strategies, programs, and opportunities • Compliance with all state and federal laws and regulations governing the industry • LicensureQuality Assurance • Call monitoring • Account Audit • Employee developmentPhysical SecuritySystem Security

North Andover, Ma, Us

Responsible for all operational aspects of national collection agency specializing in student loan, banking, and municipal tax debt verticals. Accomplished and exceeded all goals set within a 5 year plan in just over 3 ½ years. Significant accomplishments under my leadership include:• Organizational growth of 600% in fewer than 3 years during what was widely viewed as the worst recession since the Great Depression. This accomplishment resulted in company ownership receiving an award for “Entrepreneur of the year” for 2011 within our region of Massachusetts.• Instilled a culture of professionalism and excellence founded in respect, dignity, and pride in what the organization does, and just as importantly, how it does it.• Engineered a highly successful marketing campaign that transformed company from a good small regional operation into a major highly respected national entity. • Provided guidance and consulting to client companies and creditors centered on their internal process improvement initiatives, tailored to their needs, resulting in minimized risk exposure to delinquencies and default rates. • Received prestigious national awards for “Best Company to Work for in Collections” three consecutive years during my tenure (2010, 2011, 2012) through InsideARM and Best Companies Group annual national surveys open to over 5000 companies. • Implemented and received certifications in both ISO and SAS70 during my tenure.• Utilized Six Sigma tools and techniques to infuse a culture of constant and consistent improvement in all aspects of company operations and portfolio liquidation. • Created a management and employee career path initiative focusing on individually tailored growth for employees to continue to improve their skill sets and ultimately their careers.• Contributing author to www.InsideARM.com where I shared best practices with the collection industry through articles and white papers.

Boston, Ma, Us

• Directly responsible for all daily operations of Default Prevention unit as well as management of 10 external collection agencies. • Certified as Black Belt in Six Sigma.o Green Belt project - Resulted in $13mm+ cost aversion in defaults for FY07.o Black Belt project – Complete redesign of rehab loan program. o Black Belt project – Procurement and Accounts Payable redesign resulting in significant increase in company’s D&B rating.• Reduced FY defaulted loan rate (%) and maintained significantly lower than expected FY default costs ($), while loan volume in repayment grew over 288% over the last FY.• Developed and implemented strategies to meet and exceed departmental financial goals and company standards. • Responsible for all Sarbanes Oxley testing for assigned departments.• Business Continuance and Disaster Recovery representative for Collections division

Boston, Ma, Us

• Managed sub prime auto collection unit for New England region for both BankOne and JP Morgan Chase Banks.• Maintained 0.0% loan write off for NE sub prime division during tenure. • Intrical contributor to opening first site for BankOne/Chase in NE for sub prime auto finance.• Contracted dealerships, repossession agents, and other various vendors for regional office.• Represented regional office at national corporate conference.• Contributions positively impacted analysts/originators ability to accept more risk when making loan decisions directly correlating to higher profitability for regional office.

• Directly responsible for all daily operations. Specific departments included, Credit and Collections, Cash posting, and Return mail/Skip tracing.• Member of senior management team responsible for designing and implementing policies and procedures, and defining corporate strategy.• Acted as company liaison for all third party vendors relative to financial and billing matters including collection agencies, legal firms, lockbox vendors, credit card merchant services, independent payment locations, mailing companies, banks, and temporary personnel agencies.

•Responsible for all daily operations of a full service collection agency with offices in Waltham MA, and Providence RI.•Coordinated detailed action plans to meet and exceed both financial goals and company standards.•Responsible for all hiring, orientation, and training of all departments.•Conducted departmental quality control reviews related to collections and recoveries.•Developed collection department budgets.•Performed detailed analysis of collector files and performance.•Ensured individual growth through performance reviews and personal coaching.•Assured strict compliance of all Federal, State, and Municipal collection regulations.•Coordinated with software vendor on computer matters and research technology. In addition, developed and implemented automated collection procedures.•Acted as liaison to clients, ensuring compliance with clients’ goals, reputation, and mission statements.•Oversaw all training of commercial and consumer laws and collection techniques.•Monitored staff payroll and schedules to maximize efficiency while minimizing overtime.

•Developed and implemented strategies to meet and exceed corporate financial goals and company standards.•Performed detailed analysis of collector files and performance.•Ensured individual growth through performance reviews and personal coaching.•Performed detailed credit bureau analysis for authorization of credit guidelines.•Developed effective skip tracing policies and procedures.•Assisted in all areas of human resources related to assigned staff and department.