Walter Witkowski Email & Phone Number

Baltimore, MD, US

Green Street Baltimore, MD

• Coordinate IT moves within departments. I had to work with users and Directors that were getting their desktops or laptops replaced by scheduling when a technician could meet with them and transfer the user’s data to.
• Coordinate IT moves of whole departments. I had to work with Directors and moving companies to get desktops or laptops moved to new locations at different sites throughout Maryland.
• Schedule techs to preform moves / replacements and upgrade at location needed.
• Track progress of moves / replacements and upgrades.
• Lead Tech for HP product support.
• Kept a running inventory of all laptops and PC’s.

Hunt Valley Maryland

• Lead Support for PayPal and Lead for PC refresh
• Lead for office move from Sparks Md to Timonium Md
• Lead Tech for Dell PCs and laptops Running 7 and Office 2010
• Provide phone and desk side support.
• Create & troubleshoot images for new PCs and laptops.
• Kept a running inventory of all laptops and PC’s.

Baltimore, Maryland Area

I travel to client sites, trouble shoot and repair or replace PC’s, Laptop’s, Printer’s & Servers.This is a part time job.I have also been taking computer classes at my local community college.

Baltimore, Maryland Area

• Lead for the upgrade and migration of all PCs and laptops from XP to Windows 7.
• Upgraded and reimaged old PCs and laptops.
• Research and solved escalated issues that were not resolved by tier 2 agents
• Troubleshoot and resolve a variety of network and client related system issues.
• TCP/IP connectivity issues, pings, trace routes, telnet, FTP. VPN connections and VPN installs.
• Worked with the network engineers to setup the new Windows 2008 servers and the Windows 2003 Exchange server and clients to a Windows 2008 Exchange Server

Baltimore, Maryland Area

• Lead for the upgrade and migration of all PCs and laptops from XP, Office 2007 to Windows 7, Office 2010
• Provide phone and desk side support.
• Create & troubleshoot images for new PCs and laptops
• Upgraded and reimaged old PCs and laptops.
• Research and solved escalated issues that were not resolved by tier 2 agents
• Troubleshoot and resolve a variety of network and client related system issues.

Baltimore, Maryland Area

• Lead Support for Toyota Financial Services East
• Lead Tech for HP PCs and Toshiba laptops Running XP and Wyse Thin Clients Running VMWare, Office 2007 & Office 2010
• Provide phone and desk side support.
• Create & troubleshoot images for new PCs and laptops, VMWare VDI’s.
• Used VSphere to troubleshoot VDI remotely.
• Kept a running inventory of all laptops and PC’s and Thin Clients.

Baltimore, Maryland Area

• Lead Support for Jhpiego’s Global HQ
• Lead for the upgrade and migration of over 300 PCs and laptops from XP, Office 2007 to Windows 7, Office 2010
• Provide phone and some desk side support.
• Create & troubleshoot images for new PCs and laptops
• Kept a running inventory of all laptops and PC’s.
• Upgraded and reimaged old PCs and laptops.

Baltimore, Maryland Area

• Deployment and Setup of Servers
• Image Servers and send them to learning centers.
• Contact centers to help them setup the new server, create user accounts and add it to their network by creating an account thru Active Directory.
• Using Log Mein, installed and setup DHCP and DNS Services on the centers existing Windows 2000 or 2003 Server.
• Remotely install and test the new Impact Applications.
• If the center had any blank-it Group Polices in effect, we would need to create separate OU’s for the PC’s running the application and move the accounts since this was a Web based application.

Baltimore, Maryland Area

• Sr. Support Technician for the Help Desk / Desktop Support.
• Supported users with problems for all applications including Office Pro 2003 & 2007.
• Support Clients that use Citrix or VPN. Up Graded Desktops from Windows 98, 2000 to XP.
• Support the Hong Kong, Amsterdam and China offices over the Phone.
• Fielded the help desk calls and provided one-on-one training.
• They had not had a Track-It Admin for almost 2 years. I corrected the errors they were having, such as duplicate assets and assets not being inventoried. I set it up to track software licenses and unapproved software.

Maryland And Tri State Area

• I traveled to different states migrating Desktops from 95, 98 and NT to XP using SMS for all application pushes. The first six months we had to manually configure the IP address and DNS information but once the DHCP.
• Supported the users and configured the PC's as well as, troubleshot any problems that occurred.
• I was one of two technicians that were permitted to migrate data from the old computers to the new computers, fielded the help desk calls and provided one-on-one training for upper management and Vice Presidents to the.

Education record

Education record

3 Years of Computer Classes Currently pursuing my MCSE.