Walter Wong Email & Phone Number

Denver, Colorado, Us

Promoted to Head of Global IT in addition to the Product Support Role. Responsible for the Global IT operations (4 continents) with 24x7x365 support with L1, L2 and L3 teams to support customer services (both Azure and on-prem) with the corporate IT. Oversees Service Procurement (outsourcing, software licensing and suppliers), security policies, certification and governance implementation.Accomplishments:- Standardization of support process based on ITIL (incident management, problem management, change management, release management) across Product, Operations and Infrastructure areas- SSAE-16/18 and Safe Harbor / Privacy Shield certifications- Monitoring automation- Deployment of on-prem solution to the public cloud (Azure)- Full Continuous Delivery capacity to 9 global customers (features and fixes are delivered in the customers hands in minutes and real-time monitoring / feedback to developers)

Denver, Colorado, Us

Promoted to Head of corporate IT in addition to the Product Support Role. Responsible for overseeing the corporate IT departments in the Brazilian, Colombian and US branches and controlling the budget, capacity, policies and processes for IT area. Responsible for the integration between the development and operations (DevOps) areas, delivering new features through Continuous Integration (CI) to internal customers while providing customer's feedback from Operations to developers through automation and monitoring (alarms, application logs, resource usage, e.g., compute and database volumetry).Accomplishments:- DevOps practices (new features delivery for demos reduced from 3 weeks to hours while providing visibility to developers on on log analysis and active monitoring)- Product Support process / practices optimization (bug resolution time from 1 week to hours through virtualization automation and environment templating).- Implementation of Procurement processes: reduction of 20% YOY of OPEX in the IT area in the first two years.

Denver, Colorado, Us

Responsible for planning and coordinating the Product support for Android, iOS, Windows Phone, ASP.NET Portal and backend SQL Server components. Oversees support process and daily metrics (KPI) such as support queue, SLA, first response time and root cause analysis. Provides technical leadership on bug fixing and Product enhancements and new features.Accomplishments:- Design and implementation of standard support process for the Product components in JIRA (support queue, SLA, KB management and self-support)- Continuous Integration design and implementation: reduction of Product deliverables from weeks to minutes through automation and early feedback for developers (and risk reduction)- Unit testing (Cobertura) and static code analysis (SonarQube) best practices implementation

Denver, Colorado, Us

In addition to the Product Support Manager role, he became the functional manager and scrum master of the Android team. Responsible for driving the Android team towards the technical excellence and delivery commitments using the Scrum framework (daily meetings, grooming, sprint planning, sprint review, etc). Collaborate with external customers and architects to meet technical goals and standards.Accomplishments:- Mediation / better communication with the Product planning area and requirements refining- Coaching / provide training of team members- Implementation of continuous delivery in the Android team

Campinas, Sp, Br

Research and development of carrier-grade telecom application on NGN platforms using cloud-based solutions. Responsible for providing technical leadership and architecture design, assistance on software QA, testing and product integration, as well as carrying on training and mentoring other members. Collaborate with external customers and architects to meet technical goals and standards.Accomplishments:- 12 Intellectual Property Rights for software components- Implementation of Agile practices, continuous integration and unit testing processes

Research on peer-to-peer networks, Internet naming systems, DNS traces analysis and in-network caching architectures.Accomplishments:- 4 paper submissions- Linux-based prototype for in-network caching architecture

Kista, Stockholm, Se

Research and development on future Internet architecture, focusing on clean-slate publish/subscribe systems, information-centric security, Web applications, secure naming and content-centric transport protocols. Responsible for the Web Application group in collaboration with Ericsson's HQ staff.Accomplishments:- 7 paper submissions and 2 patent applications- Active participation in the PF7 PSIRP European project (http://www.psirp.org)- Implementation of security module for the (PSIRP) Blackhawk prototype

Doctor Of Philosophy (Ph.D.), Computer Engineering

Visiting Reseacher, Computer Engineering

Master Of Science (Msc), Computer Engineering

Bachelor, Computer Engineering