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Dr. Walter Wong is a highly motivated IT leader with experience in planning, budgeting, developing and operating time-critical enterprise applications deployed over 4 continents. Has strong background in Telecom and CPG application development and operations in the public Cloud (Azure / AWS) and deep understanding on business processes, customer requirements and support processes based in the ITIL framework. He has experience in Procurement and Certification processes for resource optimization, security and privacy compliance. Is an Agile / DevOps practitioner and skilled in developing architecture, design and system engineering to enable fast product releases using Scrum and Continuous Delivery, infrastructure automation and active moniting techniques. Works with minimum of supervision and has strong collaboration and communication skills to consistently achieve goals, enforce best practices and organize tasks and time efficiently and also demonstrated ability to become proficient at new technologies quickly.More information about academic articles can be found in: http://www.dca.fee.unicamp.br/~wong/
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Head Of Global ItSpring Mobile Solutions Oct 2015 - PresentDenver, Colorado, UsPromoted to Head of Global IT in addition to the Product Support Role. Responsible for the Global IT operations (4 continents) with 24x7x365 support with L1, L2 and L3 teams to support customer services (both Azure and on-prem) with the corporate IT. Oversees Service Procurement (outsourcing, software licensing and suppliers), security policies, certification and governance implementation.Accomplishments:- Standardization of support process based on ITIL (incident management, problem management, change management, release management) across Product, Operations and Infrastructure areas- SSAE-16/18 and Safe Harbor / Privacy Shield certifications- Monitoring automation- Deployment of on-prem solution to the public cloud (Azure)- Full Continuous Delivery capacity to 9 global customers (features and fixes are delivered in the customers hands in minutes and real-time monitoring / feedback to developers) -
Sustaining Engineering Manager And Head Of ItSpring Mobile Solutions Feb 2015 - PresentDenver, Colorado, UsPromoted to Head of corporate IT in addition to the Product Support Role. Responsible for overseeing the corporate IT departments in the Brazilian, Colombian and US branches and controlling the budget, capacity, policies and processes for IT area. Responsible for the integration between the development and operations (DevOps) areas, delivering new features through Continuous Integration (CI) to internal customers while providing customer's feedback from Operations to developers through automation and monitoring (alarms, application logs, resource usage, e.g., compute and database volumetry).Accomplishments:- DevOps practices (new features delivery for demos reduced from 3 weeks to hours while providing visibility to developers on on log analysis and active monitoring)- Product Support process / practices optimization (bug resolution time from 1 week to hours through virtualization automation and environment templating).- Implementation of Procurement processes: reduction of 20% YOY of OPEX in the IT area in the first two years.
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Sustaining Engineering ManagerSpring Mobile Solutions Aug 2012 - Apr 2016Denver, Colorado, UsResponsible for planning and coordinating the Product support for Android, iOS, Windows Phone, ASP.NET Portal and backend SQL Server components. Oversees support process and daily metrics (KPI) such as support queue, SLA, first response time and root cause analysis. Provides technical leadership on bug fixing and Product enhancements and new features.Accomplishments:- Design and implementation of standard support process for the Product components in JIRA (support queue, SLA, KB management and self-support)- Continuous Integration design and implementation: reduction of Product deliverables from weeks to minutes through automation and early feedback for developers (and risk reduction)- Unit testing (Cobertura) and static code analysis (SonarQube) best practices implementation
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Sustaining Engineering And Android Development Team ManagerSpring Mobile Solutions Jan 2014 - Oct 2014Denver, Colorado, UsIn addition to the Product Support Manager role, he became the functional manager and scrum master of the Android team. Responsible for driving the Android team towards the technical excellence and delivery commitments using the Scrum framework (daily meetings, grooming, sprint planning, sprint review, etc). Collaborate with external customers and architects to meet technical goals and standards.Accomplishments:- Mediation / better communication with the Product planning area and requirements refining- Coaching / provide training of team members- Implementation of continuous delivery in the Android team
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Researcher ScientistCpqd Mar 2011 - Jul 2012Campinas, Sp, BrResearch and development of carrier-grade telecom application on NGN platforms using cloud-based solutions. Responsible for providing technical leadership and architecture design, assistance on software QA, testing and product integration, as well as carrying on training and mentoring other members. Collaborate with external customers and architects to meet technical goals and standards.Accomplishments:- 12 Intellectual Property Rights for software components- Implementation of Agile practices, continuous integration and unit testing processes -
ResearcherHelsinki Institute Of Information Technology (Hiit) Sep 2009 - Aug 2010Research on peer-to-peer networks, Internet naming systems, DNS traces analysis and in-network caching architectures.Accomplishments:- 4 paper submissions- Linux-based prototype for in-network caching architecture
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ResearcherEricsson Sep 2009 - Aug 2010Kista, Stockholm, SeResearch and development on future Internet architecture, focusing on clean-slate publish/subscribe systems, information-centric security, Web applications, secure naming and content-centric transport protocols. Responsible for the Web Application group in collaboration with Ericsson's HQ staff.Accomplishments:- 7 paper submissions and 2 patent applications- Active participation in the PF7 PSIRP European project (http://www.psirp.org)- Implementation of security module for the (PSIRP) Blackhawk prototype
Walter Wong Skills
Walter Wong Education Details
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Universidade Estadual De CampinasComputer Engineering -
Teknillinen Korkeakoulu-Tekniska HögskolanComputer Engineering
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Universidade Estadual De CampinasComputer Engineering
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Universidade Estadual De CampinasComputer Engineering
Frequently Asked Questions about Walter Wong
What company does Walter Wong work for?
Walter Wong works for Spring Mobile Solutions
What is Walter Wong's role at the current company?
Walter Wong's current role is Head of Global IT at Spring.
What is Walter Wong's email address?
Walter Wong's email address is wa****@****ail.com
What is Walter Wong's direct phone number?
Walter Wong's direct phone number is +191384*****
What schools did Walter Wong attend?
Walter Wong attended Universidade Estadual De Campinas, Teknillinen Korkeakoulu-Tekniska Högskolan, Universidade Estadual De Campinas, Universidade Estadual De Campinas.
What skills is Walter Wong known for?
Walter Wong has skills like Software Engineering, Scrum, Software Development, Software Project Management, Agile Methodologies, Security, System Architecture, Cloud Computing, Mobile Devices, Telecommunications, C, Linux.
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