Walter Burbee Email & Phone Number

Shreveport, Louisiana Area

Complete operational responsibility for a Sonic Drive in.Including budgeting operations staffing and marketing.

Oversee all aspects of 13 franchise restaurants. Hold full P&L, budgeting, operations, training and development responsibility. Implemented the dining room remodels of five stores. Manage $13M budget and 400 employees.Established training center. Coaching was inconsistent at C&L’s 13 restaurants. Gained approval from Burger King Corporation to develop and implement Certified Training Restaurant for region. Identified an individual to become a certified trainer. Consistent training across all stores resulted in 10% reduction in management turnover.Raised gross profits significantly in first year. C&L’s 13 restaurants had a low gross profit of 63%. Analyzed processes and operations, creating an action plan. Established clear objectives, training and following up with management teams. Improved gross profit to 66.5%, the highest in five years, with $351K annual profit increase.Gained important certification for nearly 2x the managers over national average. C&L’s stores were not Serve Safe certified. Implemented plan to retrain managers on 12 critical items for certification and the teamwork needed to accomplish the goal. Achieved certification for 85% of management, well above Burger King’s 49% average.

Responsible for customer satisfaction, overall quality, and training of new servers and staff. Oversaw 30 staff.

Oversaw operations, customer service and revenue. Tasked to develop skills and train new staff members. Managed 30 employees.

Prepared restaurant concept for franchising.Designed all needed processes for new franchise. Hired to develop newly-purchased restaurant into franchise concept. Created all systems for franchises, including policy and procedure manuals for every operation required to run a facility. Successfully launched prototype restaurant and eventually led to full franchise offerings.

Responsible for building relationships between Burger King Corporation and a select group of Franchise owners.Accountable for increasing Franchise sales through more effective training of Franchise personnel and improving operations to strengthen the Burger King brand.Overcame cultural issues to improve operations. Burger Kings in the UK were not following procedures and losing valuable managers. Discovered infrequent training from German coach was inadequate and culturally insensitive. Proposed/wrote UK-specific training. Improved understanding lowered management turnover 25%.

Responsiblities included the development and presentation of Management Training programs for all levels of Management from single unit to multi-unit and above.Trained over 6,000 students during my tenure here which allowed them to be more productive and successful.Responsiblities also include the oversight of the day-to day training that occured at a Regional Level.Responsibilites also included the development of the core Management Training class for presentaion at the Regional level.

Reponsible for the day to day operation of a nine state training Region.Developed and presented core training programs in both the Region Training Center and at remote locations within the nine states that comprised the Region.

Diploma, Public Speaking

This course is basically one of the reasons I entered the training field as it taught me how to present to large groups effectively

Serve Safe Proctor, Restaurant Food Safety

Certified proctor for Serve Safe food safety course. Present core materials,test students and follow up with 'real world' execution.

Diploma, Train The Trainer

Attended a core Train the trainer program that further enhanced my training and presentation skills.

Aa, General Education

Activities and Societies: Member of the National Honor Society. Member of Phi Delta Omega