Christopher W. Email & Phone Number

US

• Responsible for driving technology vision, strategy and execution for Optum Health Solutions along with Enterprise Services, to support ~$3 Billion business in revenue and applications supporting over 64 Million.
• Managed a technology portfolio of $75+Million in capital initiatives across 150+ applications & services with the support and partnership of 900+ global team members. Led Technology Decommission of 11 applications.
• Transformed technology for the premier UHG product Advocacy to advance the company in the healthcare benefits management product market. Technology enhancements helped to lift net promoter score (NPS) from 25 to 70+.
• Consolidating and modernizing billing and collections technology, providing over $3 Million in year over year (YOY) savings, while improving to 100% availability.
• Reimagined and realigned the Enterprise Services technology team. Moved from ~390 resources to ~300 resources, while improving employee experience manager effectiveness score from 78 to 90 and application availability.
• Introduced fully automated CICD pipeline management with Acceptance Test Driven Development, enabling improvements in code quality and defects. Deployed lean/agile methodologies, reducing execution lead time from 11.

US

• Evaluated $300 Million in capital investments, driving 900+ systems and applications. Analyzed existing business products and systems. Developed initiatives, programs, and projects in order to drive the business.
• Led a team of 25 architects accountable for defining architecture strategy and direction for Optum Health Care Solutions. Directed creation of Enterprise Architecture solutions and ensured development alignment with.
• Fostered teamwork and collaboration between the IT and business with a business customer NPS >80 and Employee Experience score of 92; identified the right talent, led organizational talent change, hired for future.
• Evolved technology through engineering excellence by driving to the best engineering: discipline, architecture, processes, agile delivery methodologies, estimation processes, and post-delivery support.

US

• Technology Director that ensured Optum Health technology preparation for Open Enrollment Period and Enrollment Welcome Season. Drove readiness for 27 key clients and 18 business products supported by over 30,000 call.
• Architecture Director that drove creation of IT architecture solutions and ensured development alignment with proposed solution. Brought technology solutions to market faster, at a lower total cost of ownership (TCO).
• Program Director responsible for program and project delivery to the business. Evaluated new and existing business initiatives, programs, and projects. Reviewed the value proposition, cost benefit and business impact.

US

• Essential leader in the rescue of U.S. Government HealthCare.gov marketplace. Analyzed, designed, planned, managed, and implemented the architecture and infrastructure rebuild for HealthCare.gov, resulting in a.
• Pivotal Leader instrumental to the success and delivery of key enterprise programs for United Health Group. Managed over 35 internal application, security, and infrastructure projects and programs which included a.
• Planned, managed, and implemented critical Optum Cloud projects: Optum ID, Optum Security. Enabled Optum to move towards the strategic direction of cloud infrastructure and development.

Eden Prairie, Minnesota, US

London, GB

London, GB

Washington D.C, District Of Colombia, US

Washington D.C, District Of Colombia, US

Master, Master Of Business Administration (Mba)

Bachelor Of Arts(Ba), Computer Science