Christopher W. Email & Phone Number

Us

• Responsible for driving technology vision, strategy and execution for Optum Health Solutions along with Enterprise Services, to support ~$3 Billion business in revenue and applications supporting over 64 Million consumers and their health care management needs. • Managed a technology portfolio of $75+Million in capital initiatives across 150+ applications & services with the support and partnership of 900+ global team members. Led Technology Decommission of 11 applications, with ~$11Million in YOY savings.• Transformed technology for the premier UHG product Advocacy to advance the company in the healthcare benefits management product market. Technology enhancements helped to lift net promoter score (NPS) from 25 to 70+ supporting over 650K customers in 2023 to over 1 Million in 2024.• Consolidating and modernizing billing and collections technology, providing over $3 Million in year over year (YOY) savings, while improving to 100% availability. • Reimagined and realigned the Enterprise Services technology team. Moved from ~390 resources to ~300 resources, while improving employee experience manager effectiveness score from 78 to 90 and application availability from 99.876% to 99.996%. • Introduced fully automated CICD pipeline management with Acceptance Test Driven Development, enabling improvements in code quality and defects. Deployed lean/agile methodologies, reducing execution lead time from 11 weeks to 7 weeks – moving from 6 weeks to build down to 4 weeks, while also moving from monthly to weekly releases. Reduced capital costs from $35 Million to $28 Million.

Us

• Evaluated $300 Million in capital investments, driving 900+ systems and applications. Analyzed existing business products and systems. Developed initiatives, programs, and projects in order to drive the business objectives for growth in new markets and creating new offerings. Identified the value proposition, cost benefit, and business impact for the initiatives. Decommissioning $40 Million in legacy technology.• Led a team of 25 architects accountable for defining architecture strategy and direction for Optum Health Care Solutions. Directed creation of Enterprise Architecture solutions and ensured development alignment with proposed solutions. Drove technical strategies in partnership with business to ensure technology strategies met business objectives. • Fostered teamwork and collaboration between the IT and business with a business customer NPS >80 and Employee Experience score of 92; identified the right talent, led organizational talent change, hired for future talent, and empowered employee engagement. • Evolved technology through engineering excellence by driving to the best engineering: discipline, architecture, processes, agile delivery methodologies, estimation processes, and post-delivery support.

Us

• • Technology Director that ensured Optum Health technology preparation for Open Enrollment Period and Enrollment Welcome Season. Drove readiness for 27 key clients and 18 business products supported by over 30,000 call center agents administering over a million calls a day using 50+ applications and systems.• Architecture Director that drove creation of IT architecture solutions and ensured development alignment with proposed solution. Brought technology solutions to market faster, at a lower total cost of ownership (TCO), and higher efficiency. Drove decommissions of over $5 Million in technology systems by evaluating more than 500 systems and applications.• Program Director responsible for program and project delivery to the business. Evaluated new and existing business initiatives, programs, and projects. Reviewed the value proposition, cost benefit and business impact to ensure value and merit upon completion. Responsible for program and project delivery enhancements resulting in significant improvements in collaboration, communication, processes methodology, estimation, and post-delivery support.

Us

•• Essential leader in the rescue of U.S. Government HealthCare.gov marketplace. Analyzed, designed, planned, managed, and implemented the architecture and infrastructure rebuild for HealthCare.gov, resulting in a successful December 2013 re-launch supporting >6 Million enrollments in Healthcare. Continued engagement and actions provided the 2015 Open Enrollment Period with uptime of over 99%, solidifying Optum’s position within the government exchange marketplace.• Pivotal Leader instrumental to the success and delivery of key enterprise programs for United Health Group. Managed over 35 internal application, security, and infrastructure projects and programs which included a critical business system providing Employer health insurance services through a new web portal. • Planned, managed, and implemented critical Optum Cloud projects: Optum ID, Optum Security. Enabled Optum to move towards the strategic direction of cloud infrastructure and development.

Eden Prairie, Minnesota, Us

London, Gb

London, Gb

Washington D.C, District Of Colombia, Us

Washington D.C, District Of Colombia, Us

Master, Master Of Business Administration (Mba)

Bachelor Of Arts(Ba), Computer Science