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Walter Da Silva Email & Phone Number

SaaS Product, Professional Services & Customer Success specialist at efficy
Location: Paris, Île-de-France, France 10 work roles 2 schools
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Current company
efficy
Role
SaaS Product, Professional Services & Customer Success specialist
Location
Paris, Île-de-France, France
Company size
170 employees

Who is Walter Da Silva? Overview

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Quick answer

Walter Da Silva is listed as SaaS Product, Professional Services & Customer Success specialist at efficy, a company with 170 employees, based in Paris, Île-de-France, France. AeroLeads shows a matched LinkedIn profile for Walter Da Silva.

Walter Da Silva previously worked as Head of Product at Efficy and Head of Professional Services France & Spain at Efficy. Walter Da Silva holds Master'S Degree, Information Technology from Ecole Pour I'Informatique Et Les Techniques Avancées.

Company email context

Email format at efficy

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efficy

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Profile bio

About Walter Da Silva

With more than 15 years of experience in the software industry, I lead and structure operations for SaaS, engaging with customers’ C-level but also building tools with my teams as an hands-on manager.I lead product strategy, roadmapping and discovery research alongside with global customer operations – pre-sales, professional services, customer support, training, customer success and user research –, developing the organization to support accelerated growth.I have accomplished varied missions in both functional and technical capacities, recruited and built consulting teams, structured practices and training programs, conducted model transformations from On-Premise to SaaS.As a senior executive, I have been a COMEX member for more than 10 years.Each of those experiences has contributed to a stronger and more customer-centric culture in a SaaS.

Listed skills include Crm, Saas, Agile Project Management, Business Intelligence, and 38 others.

Current workplace

Walter Da Silva's current company

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efficy
Efficy
SaaS Product, Professional Services & Customer Success specialist
brussels, brussels hoofdstedelijk gewest, belgium
Website
efficy.com
Employees
170
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Company profile
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10 roles · 22 years

Walter Da Silva work experience

A career timeline built from the work history available for this profile.

Head Of Product

Current
Efficy

Paris, Île-de-France, France

Apr 2024 - Present

Head Of Professional Services France & Spain

Efficy

Paris, Île-de-France, France

  • Leading the implementation and development of the professional services teams for the French & Spanish markets
  • Building Customer Satisfaction, Value and Retention
  • Providing the fulfilling careers and professional satisfaction for our employees (60 people)
2022 - Mar 2024

Head Of Projects France

Efficy

Paris, Île-de-France, France

2021 - 2022 ~1 yr

Project Team Lead

Efficy

Paris, Île-de-France, France

2020 - 2021 ~1 yr

Product Innovation Officer & Chief Customer Officer

Easiware
  • Providing leadership in the organization as a key member of the management team
  • Reinforcing and aligning Success Management and Product Innovation visions
  • Conducting and overseeing user research & product marketing such as positioning, messaging, collecting customer feedback allowing focus on adoption and overall success of the product
2019 - 2020 ~1 yr

Chief Customer Officer

Easiware
  • Expanding teams operations to cover all customer touchpoints
  • Expanding the coverage of the customer journey within the company, with a 3-years roadmap
  • Developing specialized units: Training (increased product adoption), Customer Success (increased retention), and Account Management (more upsell opportunities)
  • Building strong and successful partner relationships including offshore practices
2015 - 2019 ~4 yrs

Vp Pre-Sales & Professional Services

Easiware

Paris Area, France

  • Leading the implementation and development of the professional services organization
  • Developing specialized units based on customer expectations & SLA: Pre-sales, Delivery, Support
  • Managing P&L of practice to meet or exceed targets
  • Developing and closing new sales opportunities with sales teams
2012 - 2015 ~3 yrs

Professional Services Manager

E-Deal

Paris, Ile-de-France, France

  • Building and structuring a team, consistently managing resources and utilization above revenue goals
  • Managing professional services practice both internally and via partners
  • Recruiting, mentoring, and retaining talented functional and technology consultants
  • Developing strong and successful integration partner relationships
2007 - 2012 ~5 yrs

Freelance Crm & Content Project Manager

Tf1 Publicité

Freelance functional & technical consultant for CRM, EDM, ad streaming platforms projects

2004 - 2007 ~3 yrs
Team & coworkers

Colleagues at efficy

Other employees you can reach at efficy.com. View company contacts for 170 employees →

EH El Houssin Laity El Houssin Laity Colleague at Efficy Tilburg, North Brabant, Netherlands, Netherlands View → BV Bart Van Hagen Bart Van Hagen Colleague at Efficy Eindhoven, North Brabant, Netherlands, Netherlands View → PL Philippe Le Roux Philippe Le Roux Colleague at Efficy Paris, Île-de-France, France, France View → AV Alisa Vasileva Alisa Vasileva Colleague at Efficy Stockholm, Stockholm County, Sweden, Sweden View → CD Carlos Daniel Lopez Perez Carlos Daniel Lopez Perez Colleague at Efficy Murcia, Región De Murcia, Spain, Spain View → MV Martijn Van 'T Hof Martijn Van 'T Hof Colleague at Efficy Breda, North Brabant, Netherlands, Netherlands View → IC Ines Crm Software De Gestion Empresarial Ines Crm Software De Gestion Empresarial Colleague at Efficy Uruguay, Uruguay View → NS Nabil Smara Nabil Smara Colleague at Efficy Greater Paris Metropolitan Region, France View → MM Mikael Molin Mikael Molin Colleague at Efficy Greater Malmö Metropolitan Area, Sweden View → NB Nanna Berg Rust Nanna Berg Rust Colleague at Efficy Copenhagen, Capital Region Of Denmark, Denmark, Denmark View →
2 education records

Walter Da Silva education

Cplco, Chinese

Inalco
FAQ

Frequently asked questions about Walter Da Silva

Quick answers generated from the profile data available on this page.

What company does Walter Da Silva work for?

Walter Da Silva works for efficy.

What is Walter Da Silva's role at efficy?

Walter Da Silva is listed as SaaS Product, Professional Services & Customer Success specialist at efficy.

Where is Walter Da Silva based?

Walter Da Silva is based in Paris, Île-de-France, France while working with efficy.

What companies has Walter Da Silva worked for?

Walter Da Silva has worked for Efficy, Easiware, Epita: Ecole D'Ingénieurs En Informatique, E-Deal, and Tf1 Publicité.

Who are Walter Da Silva's colleagues at efficy?

Walter Da Silva's colleagues at efficy include El Houssin Laity, Bart Van Hagen, Philippe Le Roux, Alisa Vasileva, and Carlos Daniel Lopez Perez.

How can I contact Walter Da Silva?

You can use AeroLeads to view verified contact signals for Walter Da Silva at efficy, including work email, phone, and LinkedIn data when available.

What schools did Walter Da Silva attend?

Walter Da Silva holds Master'S Degree, Information Technology from Ecole Pour I'Informatique Et Les Techniques Avancées.

What skills is Walter Da Silva known for?

Walter Da Silva is listed with skills including Crm, Saas, Agile Project Management, Business Intelligence, E Commerce, Software Project Management, Sql, and Architecture.

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