Walter Da Silva Email and Phone Number
Walter Da Silva personal email
- Valid
With more than 15 years of experience in the software industry, I lead and structure operations for SaaS, engaging with customers’ C-level but also building tools with my teams as an hands-on manager.I lead product strategy, roadmapping and discovery research alongside with global customer operations – pre-sales, professional services, customer support, training, customer success and user research –, developing the organization to support accelerated growth.I have accomplished varied missions in both functional and technical capacities, recruited and built consulting teams, structured practices and training programs, conducted model transformations from On-Premise to SaaS.As a senior executive, I have been a COMEX member for more than 10 years.Each of those experiences has contributed to a stronger and more customer-centric culture in a SaaS.
Efficy
View- Website:
- efficy.com
- Employees:
- 170
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Head Of ProductEfficy Apr 2024 - PresentParis, Île-De-France, France
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Head Of Professional Services France & SpainEfficy 2022 - Mar 2024Paris, Île-De-France, FranceLeading the implementation and development of the professional services teams for the French & Spanish markets• Building Customer Satisfaction, Value and Retention• Providing the fulfilling careers and professional satisfaction for our employees (60 people)
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Head Of Projects FranceEfficy 2021 - 2022Paris, Île-De-France, France
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Project Team LeadEfficy 2020 - 2021Paris, Île-De-France, France
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Product Innovation Officer & Chief Customer OfficerEasiware 2019 - 2020• Providing leadership in the organization as a key member of the management team• Reinforcing and aligning Success Management and Product Innovation visions• Conducting and overseeing user research & product marketing such as positioning, messaging, collecting customer feedback allowing focus on adoption and overall success of the product -
Chief Customer OfficerEasiware 2015 - 2019Expanding teams operations to cover all customer touchpoints• Expanding the coverage of the customer journey within the company, with a 3-years roadmap• Developing specialized units: Training (increased product adoption), Customer Success (increased retention), and Account Management (more upsell opportunities)• Building strong and successful partner relationships including offshore practices
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Vp Pre-Sales & Professional ServicesEasiware 2012 - 2015Paris Area, FranceLeading the implementation and development of the professional services organization• Developing specialized units based on customer expectations & SLA: Pre-sales, Delivery, Support• Managing P&L of practice to meet or exceed targets• Developing and closing new sales opportunities with sales teams
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Teaching Fellow In Software EngineeringEpita: Ecole D'Ingénieurs En Informatique 2014 - 2016Teaching Project & Product Management in tutorial classes to group of last year students -
Professional Services ManagerE-Deal 2007 - 2012Paris, Ile-De-France, FranceBuilding and structuring a team, consistently managing resources and utilization above revenue goals• Managing professional services practice both internally and via partners• Recruiting, mentoring, and retaining talented functional and technology consultants• Developing strong and successful integration partner relationships
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Freelance Crm & Content Project ManagerTf1 Publicité 2004 - 2007Freelance functional & technical consultant for CRM, EDM, ad streaming platforms projects
Walter Da Silva Skills
Walter Da Silva Education Details
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Information Technology
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InalcoChinese
Frequently Asked Questions about Walter Da Silva
What company does Walter Da Silva work for?
Walter Da Silva works for Efficy
What is Walter Da Silva's role at the current company?
Walter Da Silva's current role is SaaS Product, Professional Services & Customer Success specialist.
What is Walter Da Silva's email address?
Walter Da Silva's email address is wa****@****ail.com
What schools did Walter Da Silva attend?
Walter Da Silva attended Ecole Pour I'informatique Et Les Techniques Avancées, Inalco.
What skills is Walter Da Silva known for?
Walter Da Silva has skills like Crm, Saas, Agile Project Management, Business Intelligence, E Commerce, Software Project Management, Sql, Architecture, Marketing, Eclipse, Cloud Computing, Project Management.
Who are Walter Da Silva's colleagues?
Walter Da Silva's colleagues are Carlos Daniel Lopez Perez, Sabine Montels, Gregory Van Hée, Leon Ombinda, Diego Spirito, Bram Kieboom, Agneta Lindahl Nevell.
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