Walter D. Brown Email & Phone Number

Chicago, Illinois, Us

Managed client onboarding projects throughout all stages and aspects, including: evaluation and implementation recommendations, security issues, five year goals, vendor contract negotiation and budget planning.Senior project manager for clients. Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.Review and recommend software and hardware to clients utilizing evaluation and implementation recommendations with client goals in mind.Management of 3 -5 direct report staff members. Responsible for hiring/ firing, discipline and training.Experience at managing cross-functional teams for fast-paced projects as well as complex projects.Resolved numerous project issues including staffing shortages, tactical matters, and divergent business and user needs.Full lifecycle experience in scoping, designing, developing, deploying, and supporting business applications and business intelligence software.Hands-on experience leading all stages of system analysis efforts, including requirement definition, design, architecture, testing, and support.

Designed and implemented networks for new and existing clients. Support clients on a wide array of different network setups, and consult with clients with existing networks and recommended upgrades to streamline existing networks. Installation and upgrade of wide array of Windows and Exchange servers. Review possible software and hardware solutions for clients. Design and implement training and procedures for consultants. Work one on one with CTO to design and implement procedural processes and implement new processes. Manage, supervise, and schedule technicians. Interview potential new hires. Setup helpdesk program to track customer issues. Implement in house CRM system.Maintained Windows Server 2003, 2008, 2012 for local networks.Designed complete networks for clients using Cisco ASA, Cisco switches, SonicWALL, and WatchGuard firewalls.Designed and implemented complete corporate wireless systems.Diagnose and troubleshoot network issues.Support clients on a wide array of custom and standard programs.Project planning meetings with Clients and support staff.

Owned a managed service provider computer consulting company that serviced small and medium sized businesses. Hired, managed, and trained technicians. Provided payroll and human resources, budget planning for entire company. Worked directly with, current and potential, clients with project planning and sales. Designed complete networks for clients from network design to server installation with Active Directory and Domain controls. Configured VPN setup to allow clients remote access to office.Negotiated contracts with large clients and was successful in securing multi-year service agreements. Supervised 5 employees, scheduled work hours, resolved conflicts, and determined salaries. Involved in all aspects of operational development and control, including organizational setup, management selection, sales, marketing, and financial planning. Responsible for identifying and creating new business opportunities and establishing profitability goals, as well as reselling hardware and software items. Motivated employees, developed employee policies and created an employee handbook. Authored and evolved the strategic business plan for this Information Technology startup, including all annual and monthly financial modeling. Trained and managed 3 - 5 technicians and achieved significant improvements in their productivity. Provided troubleshooting, diagnostics, installed, upgraded, configured, and repaired computer systems and network system components. Developed procedures and practices for testing reliability and stability of software components and interfaces for network environments. Provided troubleshooting on network connectivity, desktop configuration, printer’s connectivity, and network access issues regarding permissions.

Chicago, Il, Us

Monitored system batches and backups on Mainframe systems. Monitored network connectivity and excess network traffic. Developed a trouble shooting database in MS Access which was housed locally on a MS Server 2000. Updated system and network maintenance scheduled website. Assisted office personal and students with access to various applications.Maintained Windows Server 2000, 2003 for local network.Updated and Maintained IIS Server.Structured, created, and maintained an Access Database for daily operations.Monitored system batch processes on CA-7 and CA-11 mainframesMonitored systems and processes on AS-400.Observed peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage.Assisted users with questions relating to computer systems and servers.

Bridgewater, New Jersey, Us

Worked with various customers helping with in house Technical Support of Computer Systems. Computer hardware/ software maintenance and upgrade. Deployment of new computer systems. Trained in NT 4.0, Windows 95, Novell, and HTML. Trained new users with new computer systems. Worked with network administrators to resolve problems and for training.

Assisted users in house, and from other locations with technical problems concerning their hardware and software. Trained in UNIX, NT 4.0, and NeXT software environments. Worked with networking specialists to resolve problems.

Assisted customers over the phone with hardware and software related issues concerning 3 Com/ USRobotics Palm Pilot. Assisted customers with the installation and the service of there PDA. Attended special training for the support of the Palm Pilot and Modems from USRobotics. Tested the performance of the pilot in different environments.

Worked with clients over the phone answering questions pertaining to their claim. Supervised six Customer Service Representatives. Training of all new Customer Service Representatives. Set up new workstations for incoming employees/ Technical support. Worked on new office projects. General office skills.

Bachelor'S Degree, Information Sciences

Associate Of Arts And Sciences (A.A.S.), Liberal Arts And Sciences/Liberal Studies

Network And System Administration/Administrator