Walter Gaines Email and Phone Number
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Although my title has often been “sales engineer,” I think better terms for what I do are “relationship manager” and “problem solver.” I am passionate about making a corporate-client relationship beneficial to both parties: I help the corporation acquire clients, and then retain them and continue generating revenue from them as appropriate, and I strive to help the client understand and reap the benefits of the product they have invested so much money and time in. I am a telecommunications and IT systems professional who enjoys a technical challenge, but I also have a demonstrated ability to communicate with personnel at any organizational level, form consensus, and deliver results to leadership. I have designed and run training classes, presented in public speaking engagements, and written documentation in support of the sales engineering process.Oftentimes, I have been in the trenches, crafting custom solutions to address specific issues. I have completed many technical projects behind-the-scenes by gathering pertinent pieces of information, assembling a project plan, and monitoring progress of the project from inception to completion. My position is considered “Subject Matter Expert” (SME) with exposure to account key contacts and the authority to guide projects away from problems and toward success.Specialties: Customer requirements translation, cross-functional information liaison, program design, end-to-end system proof-of-concept delivery
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Technology And Management ConsultingSelf-Employed Jul 2019 - PresentPalm Desert CaUsing the experience from a long career in technology sales and implementation, I am a problem-solver and creative thinker. I thrive on understanding complex technology and business situations and creating processes and systems of management and accountability which allow all stakeholders to be up to date and assertive about steps forward.
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Director Of TechnologyThe Palm Valley School 2016 - PresentRancho Mirage, CaUpper and Middle School Director of Technology for the 2016-17 year. This position would report directly to the Head of School and be responsible for the following: • Serve on the School Administrative leadership abilities team, and provide support and guidance on school-wide technology issues.• Plan, implement, and manage the deployment of Chromebooks for a middle school 1-to-1 program.• Manage deployment of iPads and laptops for Upper School students, teachers, and staff.• Design and teach two technology classes for MS/US students (coding, computer basics, robotics, etc.) In collaboration with our Lower School Director of Technology• supervise all technology purchasing and annual budgeting/spending.• Manage wireless system (Aerohive), network switches and wiring. • Manage network element of school phone system and all printing devices on campus.• Serve as the root administrator for school student information system (Senior Systems). • Serve as System Admin for Windows Server/Active Directory.• Manage web filtering and anti-virus application.• Manage school projectors and other A/V equipment.• Manage our Google Apps for Education system.• Manage student Information technology interns. • Organize and design faculty professional development and training related to academic and non-academic technology. • Work with consultants to audit and troubleshoot existing systems and create new systems as needed• Create/modify technology policies for Faculty, Staff, and Students, including usage agreements and adherence to the Digital Citizenship best practices through Commonsense Media.• Provide technology/IT support school-wide -
Director/Project Management/Sales Engineering/TrainingSmartdrive Systems, Inc. Oct 2006 - Dec 2015Greater San Diego AreaDirector Sales Engineering and Training – Responsible for simultaneous implementations of complex solutions for customers in the transit and automotive safety space. Position involves extensive planning and documentation as well as detailed attention to project milestones which impact both the company and its customers. SmartDrive vehicular event recording system allows customers to proactively coach their drivers in order to prevent accidents and mitigate risk. Customers utilize web-based video coaching application addressing risk profiles of drivers. Position requires extensive institutional knowledge as well as a comprehensive understanding of how fleets operate and manage their risk profiles. Planning is essential to the successful outcome of high profile projects which impact the company’s bottom line. Wide ranging understanding of customer’s, their regulatory environment, and their customers’ needs sets the stage for a successful history experience in the transit space.Senior Project Manager/Implementation – Responsible for execution of complex customer implementations. Each opportunity provided unique customer relationship and project management skills. SmartDrive customers each have varying degrees of core competencies and requirements. Position required keen abilities to determine requirements, staff projects, and complete tasks. -
Senior Sales EngineerRodopi Software Jan 2005 - Sep 2006Greater San Diego AreaProduct and project pre- and post-sales liaison for billing and Operational Support Systems (OSS) platform vendor with Tiers 2 and 3 Service Providers of VoIP and PSTN. Wide-ranging customer base included: ISPs, Hosted Service Providers (HSPs), and Wireless Service Providers using WiFi and WiMax. Extensive product integration experience with softswitch, feature servers and gateways; wireless backhaul and satellite technologies. Built and demonstrated Rodopi products and services to clients, maintaining familiarity with all Rodopi partner relationships and how they related to Rodopi sales opportunities. Performed scope calls by gathering requirements for inclusion in service proposals. Refined sales quote preparation process and built streamlined deployment process. Product was uniquely situated in customer’s operational framework, creating opportunities for automation throughout customer’s workflow scenario. Successfully delivered customers within ISP, VoIP and technical services for approximately $800k annual revenues. -
Telecommunications Regulatory AnalystColorado Public Utilities Commission Jan 2004 - Jan 2005Audited, examined, investigated and analyzed complex macroeconomic and technical conditions driving Colorado telecommunications marketplace. Audited, examined and investigated the books and records of regulated telecommunications utilities in order to verify compliance with existing state statutes, Commission directives and economic principles as they apply to public utilities.
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International Sales EngineerVoyant Technologies (Now Polycom) Jun 2000 - Sep 2003Led technical sales effort of market-leading PSTN and IP audio/web conferencing platform vendor. Presented customer with technical options based on business requirements in PSTN and IP audio conferencing platform vendor. Collaborated with service providers in the web conferencing space, such as Intercall, WebEx and Telia. Created solutions for connecting customer video, voice and web conferencing API requirements to the application’s API. Qualified customer prospects and determined customer requirements. Target customers were Tier 1 and 2 Service Providers, European/East Asian PTTs and web conferencing service providers. Successfully delivered sales engineering services for European accounts with annual revenues of $6-8m.
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Principal Commercial Services EngineerArtel Inc Nov 1999 - Mar 2000Managed Army telecommunications contract overseeing voice and data subcontractor in military deployment environment of Former Yugoslavia. Managed telecommunications services contract for Army’s 5th Signal Command in Mannheim, Germany. Position served to manage and oversee Federal Government multi-million dollar deployment telecoms contracts based in the Kosovo and Macedonia region where Army troops were based. -
Systems Development EngineerScience Applications International Corporation (Saic) Oct 1997 - Nov 1999Engineered multiple complex networks for primary U.S. Army telecommunications command in European theatre of operations. Engineered, installed, and tested LANs and WANs for Army telecommunications command. Surveyed Army sites to document existing network and building infrastructure, connectivity and data rates. -
Information Systems SpecialistU.S. Army Medical Materiel Center Europe Apr 1996 - Oct 1997Managed depot user training program and information systems help desk. Led Information Management Division help desk team, guaranteeing provision of hardware, software and network support to internal customers. Multilingual training and presentation for software, hardware, and networking equipment.
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Manager, Online Services And News Transcription NewsroomJournal Graphics Mar 1992 - Dec 1995Researched, wrote and edited studies in field of Journalism and Mass Communication with teams of academic experts in field of Mass Communications. Facilitated research for professors of Journalism and Mass Communication Department.
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Research AssistantUniversity Of Colorado Aug 1990 - Jun 1991Researched, wrote and edited studies in field of Journalism and Mass Communication with teams of academic experts in field of Mass Communications. Facilitated research for professors of Journalism and Mass Communication Department. -
Research Assistant - Primary ResearcherHatfield Associates Jun 1989 - Dec 1989Conducted primary research in the area of national and state telecommunications regulation and economic policy.
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Interdisciplinary Telecommunications ProgramUniversity Of Colorado Jun 1988 - Sep 1989Interned for Telecommunications Policy Graduate course at University of Colorado ITP.
Walter Gaines Skills
Walter Gaines Education Details
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Telecommunications -
International Affairs And Germanic Languages And Literature -
Language And History
Frequently Asked Questions about Walter Gaines
What company does Walter Gaines work for?
Walter Gaines works for The Palm Valley School
What is Walter Gaines's role at the current company?
Walter Gaines's current role is Technology and Management Consulting at Self-Employed.
What is Walter Gaines's email address?
Walter Gaines's email address is wa****@****hoo.com
What is Walter Gaines's direct phone number?
Walter Gaines's direct phone number is +161994*****
What schools did Walter Gaines attend?
Walter Gaines attended University Of Colorado Boulder, University Of Colorado Boulder, University Of Regensburg.
What skills is Walter Gaines known for?
Walter Gaines has skills like Telecommunications, Program Management, Wireless, Cross Functional Team Leadership, Networking, Voip, Management, Product Management, Project Management, Training, Solution Selling, Salesforce.com.
Not the Walter Gaines you were looking for?
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Walter E. Gaines, MBA
Irvine, Ca5sealogix.com, american-trading.com, cox.net, tts-i.com, pashanet.com4 +141592XXXXX
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2yahoo.com, defense.gov
3 +175760XXXXX
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3gmail.com, lejardinacademy.org, lejardinacademy.org
6 +180838XXXXX
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