InvoCare Limited (IVC) is a consumer services ASX200 business with a market capitalisation of A$1.7 billion and reported revenue of $500 million. IVC is the largest funeral, cemetery and crematorium operator in the Asia Pacific region. InvoCare has over 330 locations across Australia, New Zealand and Singapore, over $1b in assets under management, a portfolio of more than 70 brands, and approximately 2000 employees.

Enterprise Information Systems, Interaction Design, Data Analytics, Software Testing, Database, Enterprise Architecture, 3d Animation, Prototyping Design, Internet Programming, Technology and Innovation Management

• Performed financial modelling forecasting.• Developed pricing strategies to maximise sales margin and retained favourable customer relationships by negotiating price structures.• Provided support and coordination for quote creation, order placement and invoicing. • Provided target cost and pricing recommendations for new product development.• Managed the sales process efficiently and effectively; initiated the contact and product development, managed the contract negotiations, and handed them over to service delivery teams.• Ensured regular and appropriate communication between customers and internal teams regarding order status and resolving post-order issues.• Collaborated with cross-functional business units to achieve customer outcomes.• Updated weekly sales pipeline and maintained accurate data within the HubSpot CRM (Customer Relationship Management).• Carried out administrative tasks to provide support to the Sales Manager.

• Developed and maintained strategic projects to support the effective completion of all tasks within each project including: o A re-design of the balanced scorecard for the organisation and executed strategical, tactical, and operational KPIs (Key Performance Indicators). o ERP (Enterprise Resource Planning) KPI management automation project liaising with the management team and external vendors. • Assisted with collation/editing and distribution of reports to support the recommendations presented to the Board including:o 5-year projection models, ROI (Return Over Investments), and break-even analysis.• Researched industry analysis to deliver insights for developing and executing strategies to achieve business goals.• Directed the innovation breakthrough process with cross-functional teams.• Developed the business capability map, information, and technology catalogue.• Led the transformation team through a series of workshops to design a new business motivation model to align the new strategy to a concrete implementation plan and governance.• Collaborated with the development of strategy maps to ensure alignment across business units.• Administered a new start-up program created through the innovation department. Ensured the growth strategy for two new start-ups within the organisation.

• Developed master data management, archiving and conversion activities for the ERP system.• Coordinated CAPEX (capital expenditure) projects including scope, and design through execution.• Developed and maintained Project Management Plans to comply with the schedule and budgeting of projects.• Collaborated with the project manager on the analysis, negotiation, purchasing, logistics, and coordination of all corporate areas for the installation and allocation of a new McDonald’s bun plant.• Developed and implemented the Corporate Response Plan document o Accomplishment: Getting the Guatemalan National Government to approve it.• Implemented and led a change management structure dividing the department into five business units.• Created the Evacuation Plan document and diagram for the production facility designing the evacuation routes.• Provided support to the different managers to communicate project status.

• Performed plant manufacturing simulations for plant optimisation using simulation software. • Created process maps of current workflows in consultation with the management team.• Suggested improvements and innovations in current workflows to increase efficiencies.• Designed and implemented new process flows for the patisserie and bakery departments.

• Carried out detailed time and motion studies, reducing bottlenecks in critical process areas.• Assisted and supported the Production Engineers, Supervisors, and the Plant Manager in the day-to-day operational duties and project plans.