Established a system involving dealership inventory and Internet presence to generate leads/sales and ultimately develop a multi-million-dollar annual revenue stream for the organization; maintained associated website and administered the dealership’s computer network.

Entrepreneurship: Directed expansion from call to event and crisis management center operations. Recruited low-cost, part-time work force (20-30 staff; personally served as day-to-day operations manager) to achieve 24-7-365 service levels. Generated numerous account-winning proposals for special events (included conference, client, and warranty registrations), crises (pre-processed exception issues for McDonald's store network), and traditional call center services for a range of clients. Generated major client presentations following application & client-requirement reviews and negotiated final agreements. Served as CEO and CIO.Environment: Digital switch (featured cradle-to-grave call statistics), LAN-based server running customized call center and customer service applications. Technical Leadership: Designed, implemented and development & maintained a leading-edge LAN and pioneered web-based applications for new and existing clients.