Walter Hrvatin Email & Phone Number

New York, Ny

Port Washington, Ny

Led design, development, and maintenance of documentation for global market research and consumer trends company. Delivered tools that managed team expectations throughout lifecycle. Collaborated with project managers (PMs), senior managers, marketing, BAs, engineering / software developers, and other SMEs. Reported to senior vice president (SVP). • Ensured reference documentation was accurate and complete, designing, writing, posting, and maintaining suite of 22 process RGs, user… Show more Led design, development, and maintenance of documentation for global market research and consumer trends company. Delivered tools that managed team expectations throughout lifecycle. Collaborated with project managers (PMs), senior managers, marketing, BAs, engineering / software developers, and other SMEs. Reported to senior vice president (SVP). • Ensured reference documentation was accurate and complete, designing, writing, posting, and maintaining suite of 22 process RGs, user guides, cheat sheets, lifecycle charts, requirements, flowcharts, policy and procedures manuals, management reports, and departmental templates.• Fostered ease of use, user satisfaction and performance, and acceptancy of subscription-based proprietary retail sales application by revising, testing, and migrating online help, utilizing RoboHelp 2019. Online help was utilized by 2.5K+ companies, 36.5K+ users, and 1.4K+ employees.• Enhanced team knowledgebase, user experience (UX), and knowledge access / sharing across devices, helping PMs streamline projects and achieve milestones and stakeholder expectations by centralizing and enforcing active and archived documentation library via SharePoint. • Improved market sales and client retention through partnership with product and software engineering teams, authoring user guides, RGs, release notes, white papers, and FAQs.• Spearheaded efficiencies, boosted employee performance, and promoted consistent project management methodology by identifying, creating, implementing, and documenting new / improved processes, procedures, onboarding documentation, best practices (BPs), and style guides. • Delivered information to senior management that was used for effective decision making, detailing status of all projects.• Earned recognition award for managing and delivering multi-language RGs under tight deadlines. Championed use of application in other countries. Show less

New York, Ny

Devised, developed, and updated user guides, product licensing, use cases, QRCs, and artifacts for commercial-ready big data web-based application. Established documentation standards and mentored 2 interns. Collaborated with all levels and departments as well as external clients.• Facilitated vendor product licensing for new revenue generation stream by authoring and revising suite of user guides based on big data audience, such as installer, administrator, user, designer, trainer… Show more Devised, developed, and updated user guides, product licensing, use cases, QRCs, and artifacts for commercial-ready big data web-based application. Established documentation standards and mentored 2 interns. Collaborated with all levels and departments as well as external clients.• Facilitated vendor product licensing for new revenue generation stream by authoring and revising suite of user guides based on big data audience, such as installer, administrator, user, designer, trainer, configuration, and troubleshooting.• Supported software development and sales with system artifacts and documents, such as requirements, web-based application (lab) referential architecture, use cases, and marketing QRCs. Show less

Bethpage, Ny

Oversaw documentation deliverables, conducted technical needs assessments, and developed business requirements for contingent workforce management company. Captured and documented system enhancements and collaborated with all levels and departments in organization. Sole technical writer.• Enhanced application UI, reports, emails, and feeds by writing and updating ~250 software requirement specifications (SRS) for proprietary industry-leading software as a service (SaaS)-based vendor… Show more Oversaw documentation deliverables, conducted technical needs assessments, and developed business requirements for contingent workforce management company. Captured and documented system enhancements and collaborated with all levels and departments in organization. Sole technical writer.• Enhanced application UI, reports, emails, and feeds by writing and updating ~250 software requirement specifications (SRS) for proprietary industry-leading software as a service (SaaS)-based vendor management system (VMS) that served 100 Fortune 500 companies, 2K staffing suppliers, thousands of employment contractors, and ~500 employees.• Ensured proprietary application remained competitive by authoring and updating user guides, FAQs, and process instructions for management and BAs, capturing system enhancements and bug fixes. • Managed initial rewrite of application by gathering language requirements for localization initiative that translated virtual memory system (VMS) software into Spanish, French, and German. Created foundation for other languages to follow. • Earned Employee of the Month, selected from among ~500 employees. Show less

Hoboken, Nj

Supervised simultaneous development and delivery of documentation projects for insurance brokering and risk management. Ensured compliance with departmental and company-wide standards for document quality and deployment. Trained and mentored 5 technical writers and instructional designers. Created strategy documents, project plans, and content outlines. Provided work estimates and resource requirements, supervised project schedules, negotiated and identified documentation sets, allocated… Show more Supervised simultaneous development and delivery of documentation projects for insurance brokering and risk management. Ensured compliance with departmental and company-wide standards for document quality and deployment. Trained and mentored 5 technical writers and instructional designers. Created strategy documents, project plans, and content outlines. Provided work estimates and resource requirements, supervised project schedules, negotiated and identified documentation sets, allocated budget, and managed stakeholder expectations. Established authoring standards and initiating formats for storyboards and simulations. Facilitated project reviews and ensured proper resource allocations and on time and budget completion. Show less

Certificate In Banking, Commercial Banking

Bba, Banking, Concentration In Economics