Walter ‘Jay’ Brink, Aphr Email & Phone Number

Madison, Me

Provide leadership, support, and coaching to branches within assigned markets in the areas of operations, personnel, and development. Lead a team of managers to focus on an exceptional customer experience and consultative sales.• Evaluate region performance and recognize areas of strength and opportunities for improvement. Share and discuss performance with branch managers to drive results and strategize for future efforts.• Foster leadership growth of branch managers through role modeling, coaching, and education.• Supervises and provides guidance and training to branch managers on resolving problems and exceptions.• Lead by example to promote delivery of exceptional internal and external customer experiences.

Maine

Function as administrative and sales training support to 42 branches across New Hampshire and Maine. Partner with management and L&D in development of head tellers and bankers. Perform as leader of special teams to accomplish performance improvement in defined areas.• Created and updated training and exercises for offsite meetings and classes, improving sales and coaching competency.• Led remote team, driving sustained performance improvement while simultaneously facilitating growth of employee leadership capacity.• Fostered team culture of flexibility and acceptance by maintaining open communication, factoring diverse perspectives into actions taken, boosting idea generation and team effectiveness.• Collaborated in coordination and oversight of talent onboarding, ensuring proper training was received.• Created and administered project to address deficiencies in execution of sales strategy, generating observable change in banker and coach behaviors and strengthening customer survey scores.• Produced operational and sales efficiencies by acting upon opportunities for more agile and informed approach to reporting and application thereof.

Barre, Vt

Utilized expertise to provide exceptional customer service and inspire teamwork. Executed loan origination process from application to closing, including analyzing applicants' financial status.• Created and deployed training program for new commercial loan software, optimizing productivity of Vermont’s commercial lending team.• Educated customers on variety of loan products and available credit options, promoting valuable decision-making.

Waitsfield, Vt

Led branch team consisting of top sales performers who delivered excellent customer experience.• Networked within communities, identifying and capitalizing on new business opportunities.• Collaborated with multiple business partners, meeting client deposit, lending, and business service needs.

Colchester, Vermont

Partnered in conducting soldier physicals. Conducted medical and non-medical training for classes ranging in size from 5 to 50+.• Collaborated in creation and review of standard operating procedures for Medical Detachment's fixed and mobile medical components, establishing more efficient operations.• Supervised lab for Vermont Army National Guard (VTARNG) Medical Detachment, verifying accurate processing of blood samples and improving patient experience.

Waitsfield, Vermont, United States

Led a branch team consisting of top sales performers who delivered excellent customer experience. • Networked within communities, identifying and capitalizing on new business opportunities.• Collaborated with multiple business partners, meeting client deposit, lending, and business service needs.

Master'S Degree, Human Relations And Organizational Development

Positive Organization Development concentration focusing on strength-based leadership and Appreciative Inquiry. Key projects included.

Bachelor'S Degree, Multi-/Interdisciplinary Studies, General, 3.70

Bachelor of Science in Multidisciplinary Studies with a primary focus on business finance. Graduated cum laude.