▶ Led a team of ~50 developers across six teams to build and maintain 10 custom-built cloud-native G2C SaaS applications for multiple state government agencies, utilizing Typescript, React, Angular, Azure, AWS, and Databricks.▶ Owned the product roadmap (dozens of features per application) supporting the largest state-run immunization registry in the USA.▶ Led the DevSecOps team in implementing CI/CD using MS ADO, reducing deployment timelines by 90% (from hours to minutes).▶ Implemented a Correction of Errors process for system outages, reducing system outages by 50% YoY.▶ Implemented code scanning (GitHub CodeQL), which eliminated all “critical” vulnerabilities (from ~10 issues per application down to zero).▶ Implemented Agile Scrum / Kanban / SAFe using JIRA and Confluence to deliver two critical, off track, projects on time.▶ Implemented Human Centered Design for UI/UX - one application improved user adaption from 20% to 90% (70% increase).

▶ Built and led the six-person Site Reliability Engineering (SRE) team supporting the B2B SaaS application (dozens of customers, millions of endpoints) leveraging Datadog. Established Cape Town as an SRE Center of Excellence, reducing SRE operating costs 60%.▶ Implemented monitoring and alerting, reducing Azure SaaS outages from hours to minutes (90% improvement).▶ Migrated from SonarQube to SonarCloud, reducing code vulnerabilities by 50% while reducing operating costs by 20%.▶ Migrated on-prem JIRA and Confluence to the cloud in six months, reducing costs 30% while improving the user experience.▶ Implemented processes to reduced Azure VM provisioning time from ~one day to less than two hours (75% improvement).▶ Led effort to modify B2B SaaS application Azure architecture; saving ~$60k/year in costs.▶ Collaborated with Legal / Compliance / Security Teams to address data sovereignty, GDPR, FedRAMP, NIST, and SOC2 for the B2B SaaS application. Achieved SOC2T1 and ISO 27001 certification.

▶ Led the migration off a large BMC Remedy instance (10s of millions of tickets per year) onto an in-house B2C SaaS solution.▶ Coordinated “high side” and “low side” feature and deployment timelines with AWS GovCloud resources as part of the migration.▶ Owned program delivery, the product roadmap (~100 features), migration timelines, and escalations across Amazon (~60 VP level leaders).▶ Conducted customer assessments, identified, and implemented improvements. One customer achieved 20% post-migration efficiency.▶ Migrated clients off a legacy reporting system, improving customer experience and saving ~1M USD (12 months of SDE effort).▶ Collaborated with Legal / Compliance / Security Teams to address data sovereignty, GDPR, FedRAMP, NIST, ISO 27001.▶ Led the program to build a test region to increase resilience to catastrophic events. Conducted technical deep dives with 100+ customers across Amazon and presented plan to S-Team leaders (plan approved).

▶ Led the team (10 developers) that migrated the on-prem B2B SaaS application to the cloud increasing ARR five-fold (5X) within two years.▶ Owned the product roadmap (dozens of features) for the B2B SaaS application that leveraged Esri ArcGIS.▶ Implemented Agile / Scrum / SAFe using JIRA and Confluence which doubled (2X) developer productivity in six months. ▶ Optimized the B2B SaaS solution architecture, reducing costs 50% while improving scalability using Digital Ocean.▶ Established an offshore development team in Goa, India leveraging a "follow the sun" DevSecOps model. Reduced operating costs 40% while providing 24x7x365 customer support.▶ Achieved ISO 27001 certification for the company within one year.

▶ Co-led billing solution upgrade project for communications provider in Canada with 300 physical/virtual server environments across multiple datacenters. Delivered $10M USD in ARR for the company.

▶ Led the Anti-Malware (AM) project with ~250K devices and $5M+ budget to consolidate six AM environments. Saved ~$500K/year and added features including AM for MAC’s / SAN / NAS and improved Identity and Access Management (IAM).▶ Led the Secure Messaging, Low Trust (Silver) PKI, and 21CFR11 Digital Signature Projects for rolling out MS BPOS-D and Office 365. Silver PKI implementation saved $1M USD per year and improved Identity and Access Management (IAM).▶ Led EVO project which upgraded the Citrix virtual environment. Resulted in 30% performance improvement for end-users, a 90% increase in the service compliance rating, delivered three months early and improved Identity and Access Management (IAM).▶ Co-led multi-year, $25M initiative to deploy Security Operations Center (SOC). Implemented SIEM, SOC, IDS/IPS, DLP, NAC for increased security and threat awareness. Leveraged Agile / Scrum / SAFe to deliver first qualified release within six months.

▶ Implemented a TDD based Agile / Scrum / SAFe SDLC via JIRA and Confluence and doubled (2X) the engineering team’s productivity.▶ Developed software (C#, ASP.NET, SQL, Windows Embedded, Intel) for industrial control (IoT) water remediation system.▶ Migrated the organization from bare metal servers to VMWare ESXi, reducing IT infrastructure costs by 50% within one year.▶ Ensured compliance with Nuclear Regulatory Commission (NRC) and other US Government agencies.

▶ Application developer on multiple customer projects (C#, ASP.NET, SQL, Mobile) using Agile / Scrum / TDD.▶ Worked with Accenture to build a custom application to support Medicare Advantage for a large medical provider (millions of customers). Technologies included .NET, SQL, and BizTalk. Designated contact for task coordination between on-site and offshore Avanade resources.▶ Implemented the testing process to ensure the ~50 custom reports that were part of the program provided the correct information.▶ Built a custom application (.NET, SQL, Windows Embedded) for a large engineering company tracking water treatment information.