Experienced in providing HR support and guidance to employees and leadership. Strong communication and interpersonal skills have contributed to success in influencing and motivating key stakeholders at all levels in a team oriented environment.Proven ability to gain customer trust, identify individual needs, and present appropriate product and service offerings; expertise in resolving escalated customer service issues / providing follow-up.Critical thinking and analysis to perform thorough investigations and make well-informed coverage determinations. Respected change agent who positively influences others, leads process improvements, and promotes a high standard of customer service.