Walter Perdigao

Walter Perdigao Email and Phone Number

Vice President of Services @ CrossConcept Continuum | Author | Life Coach @ CrossConcept Continuum (PSA & PPM)
Walter Perdigao's Location
Whitby, Ontario, Canada, Canada
Walter Perdigao's Contact Details

Walter Perdigao work email

Walter Perdigao personal email

About Walter Perdigao

With over 14 years of experience as the VP of Services at CrossConcept, I deliver cost-effective and best-practice processes to small and medium-sized businesses in various industries using our award-winning PSA solution. I have the project management and system engineering credentials, as well as the professional services automation expertise, to help clients optimize their time, expense, resource, project, and invoicing management, and increase their margins and customer satisfaction.My mission is to enable service providers to achieve the next level of utilization and efficiency for their teams, by leveraging the power of a single consolidated system tailored for professional services. I lead and mentor an experienced team of program managers, project leads, project managers, and project coordinators, and partner with clients to design and implement proven solutions based on their needs and goals. I also oversee the setup and management of the Project Management Office, ensuring the standardization and optimization of PMO policies, processes, and procedures.

Walter Perdigao's Current Company Details
CrossConcept Continuum (PSA & PPM)

Crossconcept Continuum (Psa & Ppm)

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Vice President of Services @ CrossConcept Continuum | Author | Life Coach
Walter Perdigao Work Experience Details
  • Crossconcept Continuum (Psa & Ppm)
    Vice President Of Services
    Crossconcept Continuum (Psa & Ppm) Oct 2010 - Present
    Whitby, Ontario, Ca
    Manages implementations and support of the CrossConcept Continuum PSA solution delivering cost effective enterprise-class functionality to small and medium sized businesses helping them streamline and deliver industry best-practice processes in relation to their time collection, expenses, resource and project management as well as invoicing. Partners with clients to streamline processes, reducing time on overhead tasks which decreases project costs, increases margins and improves successful project delivery and client satisfaction.
  • Momentum Advanced Solutions Inc. (A Division Of Onx Enterprise Solutions Inc)
    Director, Project Management Office
    Momentum Advanced Solutions Inc. (A Division Of Onx Enterprise Solutions Inc) Nov 2010 - Jul 2011
    Toronto, On, Ca
    Provide strategic leadership and ensure the evolving standardization and implementation of PMO policies, processes and procedures to deliver project and program support services. Reports to the Vice President of Application Development & Client Services and works collegially with other senior members of the organization. Have overall operational responsibility for PMO management, staffing, resource allocation, and ensuring all workflow requirements are satisfactorily discharged. • Leadership – Direct/mentor/manage the nine resources made up of program managers, project leads, project managers, and project co-coordinators within the PMO • Monitoring and evaluation - provide oversight for all assigned programs/projects; ensure PMO processes & evaluations are being followed/completed • PMO standards & process: evolve/standardize/enforce PMO process• Presales – assist with RFP responses/SOW development when required
  • Organic, Inc.
    Manager, Engagement Management
    Organic, Inc. Aug 2010 - Nov 2010
    Cincinnati, Ohio, Us
    In charge of overseeing the setup, implementation and management of the Toronto Project Management Office (PMO).• The executive team requested to setup a PMO with charter goals to improve morale, retention, and billable utilization for the Toronto office.• Interviewed main stakeholders from the Executive Team, Operations, Engagement Management, Delivery Management, Resource Management, Creative, Technology, and Quality Assurance to document the current process and identify challenges and areas of improvement• Analyzed feedback and documented a number of initiatives to charter the new PMO◦ Work with Engagement Managers to deliver effective Statements of Work and Project Plans◦ Work with Resource Management on effective resource leveling and forecast techniques
  • Organic, Inc.
    Sr. Manager, It Enterprise Applications
    Organic, Inc. Sep 2006 - Jul 2010
    Cincinnati, Ohio, Us
    Manage all enterprise applications which include Ceridian Payroll, PeopleSoft HR and Finance, Changepoint PSA, Confluence Wiki, Organism social network, Help Desk, intranets, extranets, Organic.com website, and Threeminds and Allhands blogs. Implemented PM policies, processes, and procedures into a new methodology that improved stakeholder communication and project delivery. Setup regular steering committee meetings with management team. Responsible for forecasting and budgeting of enterprise applications. Managed the development a unique social networking application called Organism that brings open communication and social interaction between employees from all locations; San Francisco, New York, Toronto, and Detroit. Completely redesigned an aging and dated website into a dynamic Flash driven site that uses a CMS that allows marketing to completely control content updates. Manage a diverse group of sr. software architects that take the role of PM's and system engineers as required.
  • Changepoint
    Manager, Technical Services
    Changepoint Jul 1999 - Sep 2006
    Seattle, Wa, Us
    Manage the Technical Services group responsible for extensions and customizations of the Changepoint product. Oversee a development team of 25 resources consisting of 4 project managers, 10 developers, 3 technical architects, 6 QA analysts, 1 development team lead, and 1 QA team lead. Responsible for overall management of major extensions of advanced business process automation / professional services automation application throughout all phases of the implementation methodology. Phases include executive expectations, solution design, implementation and configuration, solution validation, pilot, training, customization and integration (analysis, design, and implementation), communication plan, rollout to user community, issue management, and transfer to support. Quickly troubleshoot and work with maintenance and development departments to provide emergency fixes for critical customer production issues as required.
  • Cibc Mellon
    Project Consultant
    Cibc Mellon May 1998 - Jun 1999
    Toronto, Ontario, Ca
    Responsible for management of major projects throughout all phases of the project life cycle. This incorporates the definition and documentation of scope, requirements, charter, solution design, development, testing, implementation, and company wide communication. Functional manager of diverse project teams representing business and technical stakeholders. Manage expectations of executive stakeholders and project team. Escalate issues that affect timeline. Work within the companies established General Project Management Methodology (GPMM). Responsible for enhancements to the methodology. In charge of resource planning for project management group.
  • Rogers Communications
    Senior Systems Analyst
    Rogers Communications Apr 1997 - Apr 1998
    Toronto, Ontario, Ca
    In charge of all aspects of IS project management. Includes all stages of system life cycle from proposal, design, construction, testing and sign off to implementation. Headed major $100,000 system enhancement to the Inside Sales Rep System - a client server application with a Visual Basic front-end and DB2 back-end. Project team consisted of 7 members. Project objective was to completely overhaul the system to incorporate the reorganization of the Sales / Finance group in a four month time frame. Placed in charge of one contract analyst, one contract programmer, and two full time programmers. Project took four months and came in on time and on budget. In charge of Year 2000 Project Analysis. Project lead on Customer Service Program. Project lead on maintenance of Inside Sales Rep System.
  • Universal Studios Canada, Inc.
    It Manager, Home Video Division
    Universal Studios Canada, Inc. Jan 1996 - Mar 1997
    Universal City, Ca, Us
    Responsible for all computer systems pertaining to Universal Canada's largest division ($130,000,000 in sales and over sixty users). Maintained and enhanced all business systems including shipping, A/R, A/P, production, G/L, corporate, advertising, marketing and returns. Various systems were written in house using batch and on-line TDS, COBOL II, JCL and MANTIS. Headed the analyses design, development, testing and implementation of over 40 application enhancements. Completely revamped troublesome Return Authorization system within six months. Reduced support calls from five to six calls per day to two to three per week. Headed the successful analysis, design, development, testing and implementation of the Executive Management System. Written in MS Access, it consolidates real time sales information from the mainframe in a simple GUI front end for analysis by management. Project was implemented on schedule and on budget.
  • Eds Canada, Ltd. (Purchased By Hewlett Packard Enterprise)
    Systems Engineer
    Eds Canada, Ltd. (Purchased By Hewlett Packard Enterprise) May 1991 - Dec 1995
    Houston, Texas, Us
    Successfully converted information (including $150,000,000 worth of sales data) from a distributed MVS/XA COBOL/CICS Retail Business system to a centralized UNIX/Progress Fuel Management system. Thirty-six remote locations were estimated at one-year effort for conversion phase. Customer business requirements necessitated the deadline to be reduced to six-months, United Co-operatives Petroleum Inc. (UPI) three-year $7,000,000 contract was dependent on that requirement. Deadline was achieved. Charged with Progress data administration including table/index maintenance, security, run time improvement and dump/reloads. Implemented over sixty application enhancements. Project lead on the analysis, design, testing and implementation of new $75,000 Credit Card Receipt Processing system. Project team consisted of 5 members.

Walter Perdigao Skills

Enterprise Software Integration Project Management Crm Management Business Process Strategy Consulting Software Development Professional Services Software Project Management Team Management Vendor Management Business Intelligence Pre Sales Pmo Solution Architecture Team Leadership It Management Project Portfolio Management Sdlc Program Management Agile Methodologies Project Delivery Erp Customer Relationship Management Business Analysis Pmp Web Project Management Certified Project Manager Professional Services Automation

Walter Perdigao Education Details

  • Humber College
    Humber College
    Computer Science
  • Ryerson University
    Ryerson University
    Mechanical Engineering
  • University Of Waterloo
    University Of Waterloo
    Honours Science

Frequently Asked Questions about Walter Perdigao

What company does Walter Perdigao work for?

Walter Perdigao works for Crossconcept Continuum (Psa & Ppm)

What is Walter Perdigao's role at the current company?

Walter Perdigao's current role is Vice President of Services @ CrossConcept Continuum | Author | Life Coach.

What is Walter Perdigao's email address?

Walter Perdigao's email address is wp****@****ail.com

What schools did Walter Perdigao attend?

Walter Perdigao attended Humber College, Ryerson University, University Of Waterloo.

What are some of Walter Perdigao's interests?

Walter Perdigao has interest in Economic Empowerment, Civil Rights And Social Action, Environment, Science And Technology, Human Rights, Health.

What skills is Walter Perdigao known for?

Walter Perdigao has skills like Enterprise Software, Integration, Project Management, Crm, Management, Business Process, Strategy, Consulting, Software Development, Professional Services, Software Project Management, Team Management.

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