Head Of Technical Operations
Devise and execute operational strategies, including budgeting and resource planning for supply chain, engineering, field/depot services, call center and quality system teams. Collaborate with executive and functional leaders to develop contractual agreements with key suppliers. Devised and executed a scalable systems architecture and roadmap that supported the strategic priorities of the Technical Operations organization, which included Supply Chain Management (SCM), Quality Assurance, Engineering, Field/Depot Service and Call Center teams. Collaborated with executive and functional leaders to develop contractual agreements with key suppliers. Created an unmatched digital ecosystem by developing and integrating Field Service E-Training, SalesForce Field Service, SAP Supply Chain, and SAP PLM AIN. • Translated the business vision into strategic product roadmaps leveraging an agile approach while delivering multiple products partnering with both internal and external resources. • Spearheaded a team of 5 cross-functional directors to build the operations infrastructure to launch a new Kidney Care business focused on Home Hemo Dialysis. • Created and implemented the SCM strategy for the Home Hemo Dialysis business that was inclusive of forecasting, purchasing, warehousing, and distribution.• Onboarded two third-party clinical service providers via an accelerated process to supplement the clinical study team in collaboration with the enterprise procurement, legal and trade teams.• Created, owned and managed both CAPEX and OPEX budgets leveraging zero-based budgeting.