Senior Crm Training Consultant / Project Manager
Powerobjects An Hcl Company
Greater Pittsburgh Area
As a Senior CRM Training Consultant/Project Manager, Gina serves as the Education Team Lead and Project Manager for US and international Microsoft Dynamics CRM Implementations. Responsibilities include developing and implementing project and education plans for enterprise customers, including multi-lingual rollouts consisting of: defining processes and tools best suited for the project scope, scheduling resources, budgeting hours, and providing status updates and forecasts. Other responsibilities include recruiting, managing, and coaching trainers. Gina also works closely with a multifaceted team to provide subject matter expertise to sales representatives, managers and system administrators from inception through UAT and successful go-lives. She excels in documenting complex systems and presenting training materials to customer trainers, power users and end users in the form of facilitator guides, process manuals, demos, and interactive labs.