Walter S. Email & Phone Number

London, England, United Kingdom

As a Project Manager at 7venoaks Ltd in London since January 2023, I have taken charge of diverse responsibilities to drive project success:My journey began by conducting a meticulous gap analysis, unraveling areas for improvement and unveiling process map sequences to streamline operations and boost efficiency.One of my key contributions has been the astute management of business and project risks. By crafting contingency plans, I have effectively mitigated potential disruptions, safeguarding project timelines and deliverables.Exercising resource management prowess, I have orchestrated the allocation and utilization of project resources with finesse. This has ensured that the outcomes not only meet stringent quality standards but also adhere to predetermined timelines and encompass the defined scope.A pivotal aspect of my role has revolved around leading the charge in risk, issue, and change management. Through comprehensive assessments, incisive reports, meticulous RAID (Risks, Assumptions, Issues, and Dependencies) logs, and strategic stakeholder engagement, I have masterfully navigated the complex landscape of project dynamics.To keep stakeholders abreast of progress, I have crafted and delivered captivating progress reports to the esteemed PM board. These reports have been a beacon of transparency, illuminating accomplishments, challenges, and the path forward.Throughout my tenure, my proactive approach and adeptness in project management practices have fostered an environment of collaboration and open communication. Harnessing my analytical acumen, resource acuity, and stakeholder finesse, I have propelled the seamless delivery of projects at 7venoaks Ltd.

London

I have worked as a self-employed Recovery Worker at SW Support Ltd in London since September 2020. In this role, my primary responsibility has been to manage and support housing accommodations for vulnerable adults, ensuring their safety and well-being.A crucial aspect of my work has involved diligently filing and reporting daily occurrences and incidents across various housing projects. This meticulous documentation has been vital for maintaining accurate records and facilitating effective communication.I have also demonstrated strong organizational skills by efficiently planning work schedules and preparing invoices. This has contributed to the smooth operation of the housing projects and the timely completion of administrative tasks.Collaboration has played a significant role in my work, as I have regularly liaised with external agencies such as work coaches, family members, GPs, and friends. This collaborative approach has allowed me to provide comprehensive support to service users and address their specific needs effectively.Additionally, I have conducted key working sessions for two service users, enabling the identification and reporting of their physical and mental health needs. By taking prompt and appropriate action, I have ensured that their well-being is prioritized.Throughout my tenure, I have maintained a high level of professionalism, attention to detail, and a strong focus on delivering exceptional care to vulnerable adults in need.

As a Customer Advisor at ProActive Rail for six years and one month, from February 2015 to February 2021, I provided exceptional customer service in the rail industry. I proactively assisted passengers, resolving inquiries and concerns promptly. My responsibilities included delivering accurate and concise information on train schedules, ticketing, and fare regulations.I consistently exceeded performance targets, ensuring high customer satisfaction. I actively sought and implemented customer feedback to enhance service delivery. Collaborating with colleagues and other departments, I contributed to streamlining operations and improving efficiency.My experience at ProActive Rail developed my interpersonal and communication skills, enabling effective performance in a fast-paced environment. I demonstrated resilience and adaptability in managing challenging situations, such as delays and cancellations, by providing alternative travel options and managing customer expectations.Overall, my six-year tenure as a Customer Advisor at ProActive Rail has equipped me with invaluable skills in customer service, problem-solving, and teamwork. I am confident in my ability to excel in any customer-focused role, drawing upon my extensive experience in the rail industry.