Walter Wilson Iii Email and Phone Number

IT Support for three Zenimax studios to ensure that developers at our Austin studios have the tools they need to create games. Role / Responsibilities• Active Directory, Office 365 administration, some Layer 2 networking.• Hardware build and setup for pre-built PCs from HP and Dell.• Manage development software and their licenses for the studios• Interface with developers daily via tickets, IM and face to face interactions to ensure that have little to no downtime with the hardware, and services we provide. Projects / Accomplishments• Work with Arkane Austin, Bethesda Game Studios Austin, and the Bethesda.net teams to help them accomplish their goals. This includes onboarding and exiting employees, ordering different pieces of software upon request and ensuring that the licenses are recorded and maintained.• Worked in XDP and Sony DevNet to ensure consoles were activated, capable of pulling builds of the game prior to launch.• Created and refined the on boarding and exit process, by establishing a checklist in SharePoint.• Created and maintained Autodesk deployment packages for both Arkane and BGSA’s tech art teams• Helped studios manage their Confluence spaces, by way of user access and cleanup of old pages.

Active Directory and Exchange administration, in addition to hardware break-fix work to assist the company in accomplishing it's daily and long-term goals. Role / Responsibilities " Active Directory and Microsoft Exchange administration." Facilitate the IT process for onboarding and exiting users." Tier 2 IT support for daily tasks and issues." Work with tier 1 support specialist to identify issues that need to be escalated to me, other tier 2 specialist, or teams at the next level.Projects / Accomplishments: " Assisted with migrating users from newly acquired companies from their old infrastructure to the Forcepoint domain. This included traveling to our office in Minneapolis, MN to hand deliver laptops and facilitate the cutover, and working with our networking team to make sure desk ports were properly patched to reach the new domain. " Primary tier 2 contact for multiple departmental projects." SME for Mac OS X, Office 365, CyberArk and Password Manager Pro." Create multiple knowledge base articles in Confluence for our US and international team." IT liaison for technical projects for other departments in the company." Work closely with Tier 3 admins and Systems Engineers to streamline our process.

Managed users, printers, and application processes on remote hosted Linux servers and Citrix servers running Windows for multiple hospitals across the country.Role / Responsibilities: " 24/7/365 production systems support for multiple hospitals." Backend systems engineer supporting Linux and Unix servers using various Cerner tools. " ¬Installed packages that updated and supported applications used by our clients." ¬Worked closely with my teammates and teams of different technical disciplines.Projects / Accomplishments / Additional Role: " Application tier migration project where the team migrated our client's database server connections from a HP-UX setup to newly acquired Linux servers. This project allowed me to work on every aspect of a Cerner domain, from the backend RHEL, UNIX, and database servers to the front end or Citrix boxes running windows, and even a bit of networking." Large and small-scale code upgrades and patches, often including overnight work." Weekly communication and project calls with clients." Performed one of the first major code upgrades that required "zero" downtime to complete." Server-side Linux configuration for hospital bedside medical devices.

Front-line IT support for students, faculty and staff, working part-time during the school year and additional hours when classes were out of session.Role / Responsibilities:" ¬IT support for students, faculty, and staff." ¬Troubleshooting of university software on user's machines." Configure mobile devices for access to the network and email server.Projects / Accomplishments / Additional Role: " Provided support for events around campus." Communicate with contracted vendors to facilitate the repair of in warranty hardware.