Walter Mclaughlin Email & Phone Number

Bentonville, Arkansas, Us

Developed and led global intake request process for people partners and Centers of Excellence teams that provided automated workflow and triage capabilities to engage proper team on People CORE COE and digital enablement team. Collaborated with multiple different Centers of Excellence and segment people partners to gather pain points and requirements for new intake process.

Bentonville, Arkansas, Us

Created, developed, and led team of ScrumMasters to convert eight different total rewards support teams without project methodologies into fully functioning Scrum teams. Led Scrum ceremonies for compensation support team that delivered base pay projects for Walmart, Sam’s Club, Supply Chain, and Home Office, providing financial rewards for over 1.2M associates

Bentonville, Arkansas, Us

Developed, implemented, and managed new project intake request process / tool for Total Rewards support teams to enable proper prioritization and provide team with restored work-life balance. Launched ScrumMaster pilot program to help demonstrate benefits of Agile in Total Rewards. Led Scrum training and facilitated ceremonies for newly created Total Rewards Design team.

Bentonville, Arkansas, Us

Partnered with senior total rewards leadership to determine new operating model to transform way of working to support product mindset in Agile environment. Identified continuous improvement and new opportunities through automation to drive efficiencies, limit manual work, and provide more capacity for team.

Bentonville, Arkansas, Us

Led design, development, testing, and implementation of new compensation module in Performance and Talent Tool (PTT) that allowed leaders to differentiate annual increase amounts for 300 corporate Officers and 100 non-corporate officers against approved budget. Collaborated with compensation leaders, talent development teams, corporate affairs communications teams, and multiple media vendors to build multiple compensation educational videos and infographics for U.S. Officer Differentiating Performance and Rewards (DPR) program release to 300 officers.

Bentonville, Arkansas, Us

Directed team of six associates who managed delivery of wide-reaching total rewards programs, including: Management Incentive Plan (MIP), MyShare / SamShare quarterly field incentive, logistics quarterly bonus, annual increase, Puerto Rico bonus, DC, transportation, and optical lab bonus.

Bentonville, Arkansas, Us

Spearheaded programs that delivered successful payment of $560M in hourly incentives to 1M hourly store associates with 99% accuracy, as well as successful payment of $430M in MIP to 30,000 home office associates and $836M to 190,000 field management associates with 99.8% accuracy.

Bentonville, Arkansas, Us

Directed QA leads that managed key People Systems projects, including Annual Enrollment, Annual Incentives, met scheduled milestones and stayed on budget for the QA portfolio. Influenced, supported, and executed demand management planning activities. Collaborated with QAO on changes and enhancements to be implemented into Demand Mgmt process. Spearheaded adoption of QA metrics across People Systems: HP Quality Center usage = 100%; Requirements coverage with test case = 90%; Test execution = 100%Directed People Systems QA leads to distribute QA status reports during each test level to keep allstakeholders and participants informed. Completed the planned transition between QA vendors while minimizing business impact and SME loss on 24 projects Led the QA team in the migration of QA scripts and test cases to a new version of HP ALM (Application Life Cycle Management) application. Implemented plan to address risk of losing all performance testing scripts during migration with QA, App Dev and Operations teams.

Bentonville, Arkansas, Us

Aligned, implemented, and supported standard global QA processes to drive more efficient project execution. Tasked direct reports to integrate ISDLC into projects and set expectations for QA involvement and leadership on projects. This aligned expectations of QA, AD, CP&A and Product owners to schedule activity properly during the different test levels or sprints. Influenced, supported, and executed demand management planning activities. Provided Quality Assurance Office (QAO) with Estimation Work Intake Budget for QA on 15 + FYE 14 projects. Oversaw the QA teams recommendation and implementation of Test Environment Strategy for Logistics environment. Achieved a 10% reduction in support costs (MIPs, Reports, Licenses, Partners) in alignment with application portfolio plans. WTMS application Production incidents remained low with defect leakage into production 1.28% keeping support costs low. Spearheaded adoption of QA metrics across Transportation: HP Quality Center usage = 100%; Requirements coverage with test case = 82%; Test execution = 90%. Created and communicated QA metrics and key processes across ISD to promote QA awareness and value. WTMS QA team distributed Master Test Exec status report (execution & defect counts) during SPRINTS & IMPLEMENTATION to all stakeholders. Developed and implemented processes for measuring postimplementation defects and driving to QA root cause for production defects. Inserted QA into the WTMS Production weekly support reports. Helped QA team created relationships with WTMS support. Setup workflow which allowed WTMS QA team to be contacted for real-time WTMS production defects and track valid WTMS prod defects using HPQC. Supported and guided WTMS Automation Lead to create Automation Strategy which promotes building up QTP automation component library.

Bentonville, Arkansas, Us

Directed and managed 40+ QA onshore & offshore contractors (functional, automation, performance) on Logistics HR Solution (LHRS 4) project – Awarded Project of the Year FY12. Consolidated QA activities into daily report for upper management of LHRS project. Facilitated defect management triage meetings for System Integration Testing, System Testing and User Acceptance Testing. Meetings typically include 40 attendees. Advised project manager and business on industry best practices for User Acceptance Testing for LHRS. Coordinated load testing schedule and identify potential conflicts between multiple projects in People Systems QA. Designated QA Portfolio Manager for People Systems projects related to HR System Release Management. As QA Portfolio Manager, managed and monitored QA activities for multiple projects. Also directed and supported QA Leads under the QA Portfolio. Constructed QA resource estimates, plans and schedules. Worked as escalation point for all Test Leads or QA Leads during the project lifecycle.

Develop test plans and manual test scripts to validate new code for application used by 10,000+ state employees. This includes the creation of automated test scripts to increase the efficiency of role based testing. Create and analyze software requirements for enterprise wide application. Perform primary site administration duties for MicroFocus Testing Tools: QADirector, TestPartner and TrackRecord. Evaluated current software development practices and recognized a lack of requirement traceability. Recommended and implemented the Requirements Module in QADirector to address this need. Evaluated existing QA process and identified a lack of traceability from test scripts to defects. Researched and configured QADirector to allow failed scripts to automatically log defects into TrackRecord. Created templates to allow QA team to import requirements directly into QADirector. Created a MicroFocus knowledge base of Best Practices for the QA team. Key contact for MicroFocus licensing and software related issues.

Newark, De, Us

Created and executed test plans, test cases and manual/automated test scripts from technicaldocuments and requirements provided from the business areas. Worked with business analysts and project managers to document requirements and assist developers with analysis during the design phase of SDLC. Led QA and UAT planning and support for projects involving developers, managers and testers from different divisions. Constructed test data and researched test results using SQL, Oracle and Informatica. Purged and reloaded test data from different source systems into multiple testing environments. Primary contact for data replication issues for the customer demographic and loan databases during SMOKE, QA, SIT, UAT and PRODFIX testing. Researched and resolved incorrect data records that were written to the database error tables. Migrated and validated all new code into all testing environments. Performed site administration, database and server support for HP Quality Center, QuickTest Professional and LoadRunner applications. Provided primary support for all testing teams using HP Quality Center, QuickTest Professional and LoadRunner applications. Supplied after-hours support of HP Quality Center for 100+ offshore testers. Facilitated support calls with QA team, development team and HP vendor to troubleshoot issues with HP testing applications.

Developed test plans and test cases for government and corporate client projects. Verified database scripts, stored procedures and software code provided by developers for accuracy. Migrated software code and ran database scripts from development environment to testingenvironment. Performed manual, black box, integration and acceptance testing. Performed regression testing to confirm new features did not conflict with previous versions of theapplication. Developed SQL queries to verify testing data was written correctly to the database. Built testing tools to validate XML results. Performed verification and validation of new code in the Staging and Production environments. Logged new defects found during testing and worked with development team to resolve the issues

Glastonbury, Ct, Us

Directed and managed desktop support for 150+ users. Built and designed images for application and platform development. Activated and maintained network ports, switches and routers. Created and administered user and email accounts. Installed and repaired workstations, notebooks, peripherals and servers. Documented and delivered installation instructions for new software. Set up and maintained all notebooks on a separate wireless network.

Schaumburg, Il, Us

Performed network and hardware support for 1,500 on-site users. Provided lead support to remote engineers in 90 locations regarding network and application issues. Administered and troubleshot user accounts, profiles and data issues. Installed and maintained workstation software and operating systems.Provided technical support to IT staff regarding vendor issues. Configured and deployed notebooks for executive staff.

Lead hardware support for 3,000 on-site users. Maintained and repaired all notebooks, desktops, peripherals, printers and servers. Completed 97% of support calls within the 4 hour target time frame. Primary contact for all vendor hardware related issues.