Waly Algusi Email & Phone Number

Dubai, AE

United Arab Emirates

• Communicates product features and fundamental components to the organization that reflects the product and responds to the needs of various "stakeholders" (i.e., employees, customers, shareholders) while communicating.
• Represents product strategy in cross functional project activities
• Collaborates with market segment to develop and implement plans to achieve segment product strategies
• Performs research and analysis on legislative, competitive and industry issues to recommend new products or product enhancements.
• Gathers and analyzes feedback in support of performance analysis for products and continual improvement
• Assisting vendor management as relationship manager.

Dubai Emirate, United Arab Emirates

• Case Management Associate, Middle East and Africa Position Summary: Provide operational and logistical support to Clinical Case Managers, working in partnership to coordinate the delivery of pre-authorisation services..
• Working within the Member Assistance contact center, investigate, consider and pre-authorise treatment globally.
• Professionally manage inbound and outbound telephone, fax and email correspondence with customers, brokers, suppliers and all other interested parties ensuring that appropriate and timely communication is maintained at.
• Complete eligibility verification, escalate medical information to Clinical Case Managers, determine coverage, identify discrepancies, and apply all cost containment measures including identification of opportunities.
• Triage and prioritise caseload considering urgency, geographical location and service level.
• Take ownership for progression of own caseload, maintain communication, remove barriers, avoid delays.

United Arab Emirates

• Processes medical service requests and medical inquiries with strict adherence to confidentiality agreements and policies and procedures.
• Contact Medical/Dental providers, hospitals, and clinics in US to solve participants’ issues and to provide assistance when required.
• Verify check payment status and liaison with claims team to stop/re-issue payments for the participants
• Maintains files, logs, lists, manuals, and indexes of clients or provider enrollments, claims, payments, work area guidelines, authorized treatment procedures, corresponding fees, and other records.
• Verify medications coverage, contracted Doctors, hospitals, and pharmacies for participants.
• Contact Medical/Dental providers to solve participants’ issues and to provide assistance when required.

Sudan

Emergency room Operation rooms Intensive care unit (I C U) Radiology department. Maintenance of dental chair equipment's Installation equipment of laboratory. Installation, Maintenance and Repairs of our equipment Training and Familiarization of Partner and Customer Service Support of our Distribution Partner in the region