Ahmad Waly Email & Phone Number

Cairo, Cairo Governorate, Eg

Qesm El Maadi, Cairo, Egypt

My responsibilities include ensuring successful project execution, meeting deadlines and delivering exceptional results.With a strong background in project management, excellent communication skills, and meticulous planning abilities, I coordinate projects, manage risks, manage stakeholders, and maintain financial and progress stability. I had a great chance working with most of the Egyptian banks which gave me an eagle-eye prospective of the industry.I act as a SAM for a digitalization projects.Successfully navigated complexities arising from government involvement and end customer requirements.Contributed to the successful implementation & development of the digital products.

Egypt

Giza, Al Jizah, Egypt

Growth from a Single Branch to Five Branches (Including 2 Online Global Services and 3 Physical Locations)Management:⦁ Initiated and developed projects from the ground up, leading teams until dedicated team leads were established.⦁ Transitioned to a hybrid management style to focus on effective delegation and project needs.⦁ Managed workflows and integration across various departments.⦁ Oversaw all operations including calls, reservations, financials, feedback, social interactions, and professional engagements with both team members and customers, building a strong persona and ensuring customer retention.⦁ Negotiated and secured B2B deals, continuously enhancing services to exceed customer expectations.⦁ Maintained and updated qualifications and knowledge for optimized workflow.Technical:⦁ Designed and implemented a fully functional, tailor-made ERP system covering financials, reporting, HR, and reservations.⦁ Integrated API with online appointments application.⦁ Developed a custom website to support operations and services.

6Th Of October, Al Jizah, Egypt

As a Retention Specialist at SiriusXM Canada Radio, I was responsible for retaining customers by providing excellent customer service and support. I liaised with customers to understand their needs and concerns, and I worked to resolve any issues they had with the service. I also managed customer accounts, processed payments, and handled cancellations. My duties included providing customers with information about new products and services, and promoting the benefits of the service. I was also responsible for maintaining customer records and updating customer information in the database

Cairo, Egypt

As a Travel Advisor at Expedia CA, I was responsible for coordinating with clients to determine their travel needs and preferences. I booked transportation, made hotel reservations, and collected payments. I used promotional techniques to attract clients and dealt with travel issues and refunds. My duties included providing customers with information about new services -up selling- and advising them on appropriate destinations, modes of transportation, travel dates, costs, and accommodations. I researched fare and schedule information, described trips to clients, and gave details on any documents required, such as passports or visas.

Qesm El Maadi, Cairo, Egypt

customer-focused Healthcare Specialist followed HIPPA regulations.

Bachelor'S Degree, Business Administration And Management, General

Education record