I am responsible for managing IT infrastructure, ensuring the security and availability of network systems, and providing comprehensive technical support. My duties also include overseeing software updates, troubleshooting technical issues, and identifying and implementing digitization processes. Additionally, I analyze workflows, recommend technological improvements, and collaborate with various departments to integrate digital solutions effectively.

I oversee the communications and IT strategies for MapRI, ensuring smooth IT operations for remote teams. My responsibilities include IT support, managing technical infrastructure, and aligning IT strategy with organizational goals. I also ensure effective data collection processes and lead efforts to develop critical IT skills for the team.

I was responsible for overseeing the company's IT infrastructure, ensuring that all systems operated efficiently and securely. One of my key tasks was managing the company's network, ensuring stable and secure connections for both the administrative and production teams. I was involved in troubleshooting IT issues across various departments and providing technical support for employees, ensuring minimal disruption to operations. My role also included regular maintenance of the company's servers and hardware, performing updates and backups, and ensuring that sensitive data was protected through proper security measures such as firewalls and antivirus solutions. Additionally, I played a key role in implementing software upgrades, improving the company’s ERP system, and facilitating training for staff on using the new systems. This position gave me valuable experience in both network and systems administration, as well as in handling day-to-day IT challenges that are crucial for a manufacturing environment.

I was responsible for the setup and maintenance of the hotel's IT systems and software, including ERP management, network administration, system troubleshooting, and user support. I ensured network security, performed routine maintenance, and implemented Private Branch Exchange (PBX) systems.

As a Software Engineering Intern at NITA-U, I gained hands-on experience in the development and implementation of software solutions for government systems. My primary focus was assisting in the development of software tools designed to improve the efficiency of government operations. I participated in software testing, debugging, and code development, collaborating with a team of experienced software engineers. I also helped optimize existing applications by identifying areas for improvement and implementing changes. My internship provided me with a deeper understanding of software development methodologies and best practices while honing my coding skills in various programming languages. In addition to development work, I was involved in troubleshooting technical issues, supporting user testing, and preparing technical documentation. This experience helped me gain a comprehensive understanding of the software development lifecycle and the unique challenges faced by government IT projects.

As a Data Clerk at the Microfinance Support Centre under the Emyooga project, a government initiative by the Government of Uganda, I was responsible for managing and organizing data related to the project’s microfinance operations. My role included accurate data entry, verification, and maintaining records of beneficiaries and financial disbursements within the Emyooga initiative, which aimed to support individuals and groups in various sectors with access to financial resources.