Alex M. Email & Phone Number

Carlsbad, California, Us

Spokane, Wa, Us

Leesburg, Virginia, Us

Full-stack Ruby on Rails development pushing the product forward by eliminating tech-debt and driving adoption of Stimulus, Turbo, and more.

New York, Ny, Us

Support the numerous Ruby on Rails API-driven backend services of WayBetter including payment processing, integrations with third-party fitness trackers, customer metrics, and more.

Leesburg, Virginia, Us

Responsible for supporting the implementation and maintenance of Cofense Triage and other products as assigned.Full-Stack Software Developer + Ruby on Rails + Javascript + HTML + CSS + SQLPrimary Responsibilities:* Implement new features using clear, robust, and maintainable code* Implement and expand testing quality and coverage* Improve existing features to solve customer issues* Help plan new features* Work both independently and collaboratively as necessary to make great productsSecondary Responsibilities:* Regularly attend customer support calls, acting as as level 3 support and/or an SME* Develop reference documentation for level 1 and 2 supportKey Sills:Ruby, Ruby on Rails, REST API, JavaScript, jQuery, Stimulus.js, HTML, ERB, CSS, TailwindCSS, Linux, and LDAP/Active Directory

Leesburg, Virginia, Us

Level 3 support for Cofense Triage.Essential Duties/Responsibilities• Provide technical guidance remotely and onsite to customers deploying Cofense's solutions• Document and address client specific needs that arise due to variability in computing environments• Document enhancement requests• Develop FAQs and best practice implementation guides to improve the speed of delivery for Cofense solutions• Develop Level 1 and Level 2 support reference documentation for Cofense's and Customersupport staff• Act as Level 3 support for advanced troubleshooting activities• Diagnose and develop bug fixes for Cofense's solutions• Research, propose, and/or develop new products and featuresKey Knowledge/Skills/Technologies• Proxies, LDAP/Active Directory, Mail Infrastructure (Exchange, Office365, etc)• Linux and Windows troubleshooting• Programming and scripting (Ruby, Python, VueJs, Java, PowerShell)• Virtual Environments (vSphere, AWS, Azure)

Set up road markers for yourself; establish signposts! Keep the highway in mind, the way you have traveled. - Jeremiah 31:21For nearly 4 years my wife and I ran a small business roasting coffee. We loved and still love coffee, but in 2018 we choose to close the business to focus our on our family.

Virginia Beach, Va, Us

Primary Responsibilities:Research, recommend, pitch, plan, and implement new technology solutions. Automation and orchestration including server and service provisioning. Maintain and support VMware vSphere environment, endpoint security, and cloud-based services such as Office 365.Secondary Responsibilities:Mentor and support team responsible for application, package, and operating system deployment. Provide training and mentorship on scripting and automation of systems.Key Accomplishments:Designed and implemented CloudBolt, a Cloud Management Platform, to help facilitate the self-service and automation of server and service provisioning including custom processes written in Python and PowerShell. Migration from Symantec Endpoint Protection (SEP) to Trend Micro OfficeScan and Deep Security. Worked as part of a collaborative team to implement and provide governance to Confluence, JIRA, and Bitbucket to improve our documentation and collaboration processes. Key Skills:System Center Configuration Manager (SCCM), PowerShell, PowerCLI, VMware vSphere, Active Directory, Group Policy, Windows 10, Windows Server 2012 R2, CloudBolt, Python, Trend Micro Deep Security / OfficeScan, Office 365, Confluence, JIRA, Bitbucket, and change management.

Norfolk, Va, Us

Primary Responsibilities:Application and patch package/deployment with, operating system deployment, endpoint security including vulnerability scanning/assessment, windows scripting, technical and instructional documentation, and supporting Windows servers.Secondary Responsibilities:Research alternative or new software/technology, train local technicians to package/deploy applications, develop scripts/tools to aid local technicians, and provide support and services to academic technicians/engineers.Key Accomplishments:Designed and implemented System Center 2012 Configuration Manager, Altiris NS/DS, and VMware View, heavily assisted in the migrations to Windows 7, Exchange, and Active Directory.Key Skills:PowerShell, AutoIt, SQL queries, System Center 2012 R2 Configuration Manager (SCCM/ConfigMgr), VMware vSphere/View, Altiris NS and DS, Symantec Endpoint, Microsoft Deployment Toolkit (MDT), Windows Server Update Services (WSUS), Group Policy, Active Directory, Office 2010 and 2013, Windows 7 and 8.1, and Outlook/Exchange.

Norfolk, Va, Us

Primary Responsibilities:Supervise junior technicians, plan and coordinate timely completion of desktop support calls, maintain hardware and software inventory, communicate with and train faculty/staff, create technical and instructional documentation, and coordinate with other lead technicians and academic counterparts to effectively support the college.Secondary Responsibilities: Aid Endpoint Engineer to package and deployment software updates, patches, and the creation/maintenance of operating system images.Key Accomplishments:Managed and coordinated the setup of computers, printers, and various other networked peripherals for the opening of the Regional Automotive Center.Key Skills:Windows XP, GroupWise, Office 2003/2007, and ZENworks.

Virginia Beach , Va, Us

Primary Responsibilities:Laptop and tablet support for worldwide employees, plan and implement lifecycle replacement of laptops and tablets, prioritize and complete support calls while adhering to a service level agreement, maintain and track loaner laptops, maintain laptop/tablet images, and create instructional documentation.Secondary Responsibilities:Local desktop support calls, help regional technicians, support Macintosh computers, and assist Network Administrators with configuring user accounts.Key Accomplishments:Worked as part of a team to migrate from Windows 2000 to Windows XP.Key Skills:Windows 2000/XP, Lotus Notes, Office 2003, and Novell.

Norfolk, Va, Us

Primary Responsibilities:Timely completion of support calls and other tasks assigned by lead technician, inventory hardware and software, communicate with and train faculty/staff, application support, and create documentation.Secondary Responsibilities:Watch over and help train new interns each semester, cooperate with off-site engineers to troubleshoot local network/server equipment, and other duties as assigned.Key Accomplishments:Worked as part of a team to migrate from Windows 98 to Windows 2000.Key Skills:Windows 98/2000, Office 2000/XP/2003, and GroupWise.

Virginia Beach, Va, Us

Primary Responsibilities:Learn as much possible while assisting Network Administrator in his day-to-day duties.Secondary Responsibilities:Create network users and printers, hardware and software troubleshooting, assembling computers from parts, desktop support, running network cable, punching down patch panels, and other duties as assigned.Key Accomplishments:Gained valuable hands-on experience in an enterprise environment; run network cable, make a patch cables, support applications, customer service, documentation, image computers, and so much more.Key Skills:Novell, GroupWise, Windows 3.1/95/98/NT, Office 95/97.