Wan Asyraf Email & Phone Number

Malaysia

• Responsible for 24/7 monitoring and surveillance operations within the Security Operations Centre (SOC), ensuring a robust and proactive security posture.
• Evaluate alerts and anomalous activities to accurately identify genuine threats, leveraging advanced tools such as Splunk, SIEM, VirusTotal, Swimlane, Crowdstrike and Symantec.
• Conduct thorough risk analyses and security operations to detect vulnerabilities that may pose risks to the organization.
• Engage collaboratively with the Incident Response team to troubleshoot security incidents, offering actionable insights and fostering a culture of continuous improvement.
• Coordinate with engineering, data protection, and business units to refine use cases, significantly enhancing detection capabilities across the organization.
• Develop and maintain comprehensive triage scripts to ensure adherence to SOC policies and guarantee meticulous investigation of all alerts and incidents.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Acted as the initial point of contact for all computer and system-related concerns, ensuring prompt and efficient resolution of issues.
• Maintained the effective operation of all software and hardware, contributing to the seamless functioning of the contact center.
• Conducted meetings and discussions with relevant stakeholders to analyze, troubleshoot, and diagnose software and hardware problems, leading to enhanced operational efficiency.
• Managed diverse projects, including documentation and reporting, to improve IT processes and workflows.
• Provided essential office support to individuals and teams, facilitating a smooth-running business environment.
• Received the HLBB GOT GEM AWARD in Q4 2021 for outstanding contributions to the team.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Integrated technical expertise with business knowledge to develop and implement tailored solutions that address diverse customer needs.
• Acted as the key liaison for technical inquiries, ensuring timely and effective communication to enhance customer satisfaction.
• Managed and prioritized daily technical requests via email, chat, and phone, delivering seamless support throughout all stages of the customer journey.
• Ensured comprehensive reporting for each ticket and monitored resolution progress to guarantee completion within Service Level Agreements (SLAs).
• Utilized strong analytical and troubleshooting skills to diagnose and resolve complex issues, significantly improving overall customer experience.
• Collaborated with cross-functional teams to identify and implement system enhancements, optimizing service delivery and operational efficiency.

Kuala Lumpur, Malaysia

Terengganu, Malaysia

Bachelor Of Computer Science (Hons) Data Communication And Networking, Computer Science, 3.51

Diploma In Computer Science, Computer Science, 3.22