Training Specialist
Current1. Content Conversion & Development Specialist:• Develop, review, enhanced training materials based on training requirement and needs based on management approval.• Work and communicate with all level to make sure that every develop material is valid and usable in the organization. 2. Training Specialist (Technical, System, Product and Soft Skills):• Deliver system-training, skills training, process training and basic product training to new recruits.• Develop training material for new products and services, modify and update all training material in line with business requirements.• Ensure that all new recruits coming out of training receive the required level of coaching and mentoring support in their early days.• Ensure that all training is both effective and motivational for employees.• Solicit feedback from the employees and management as to the effectiveness of the programs being delivered.• Work closely with the knowledge and development management (K&D) to ensure that all training materials is updated and changes are communicated to the appropriate staff.• Work with the operational managers to identify ongoing training needs and provide the required training, source training courses internally or make recommendations for training courses that might be outsourced.• Source for internal experts to provide training on specific products and services.• Develop a communication medium to advice employees of available training programs. • Ensure training is allocated to employees on a skill or knowledge needs only basis.• Continuously seek to improve own knowledge of training techniques by researching the latest developments in training practice and building a network among external training providers.• Monitor and report on the effectiveness of all training through the use of evaluation forms and skills verification results.
