• Sourcing & Recruitment• Industrial Relations (IR)/ Discipline• Payroll Management and Remunerations• Administer Health Insurance staff registration and prepare reporting.

• Build and report on quarterly and annual hiring plans, progress, and development.• Involves in other HR related matters.• Cooperating with members across regions.• Managing and operating Internet platform accounts, such as Linkedin/Facebook/Twitter/Instagram/Little RedBook/Weibo/WeChat public accounts, etc.• Manage the advertising of job vacancies via various social media platforms and job search portals.• Lead the overall recruitment activities from candidate sourcing, interviews, and offer management to onboarding.• Stay up-to-date with industry trends and best practices in recruitment and talent acquisition.• Any ad-hoc task which is required by the management.

• Assisted client’s community and helped resolve inquiries empathetically and accurately through SOP in a fast-paced environment.• Recognised trends and patterns and escalated issues outside the company policy to the global team.• Investigated and resolved issues that were reported on the client’s platform ( Facebook & Instagram ) such as requests for account support ( Fraud & Deception ) and reports of potentially abusive content.• Gathered, analysed and utilised relevant data with the team to develop ways to improve and establish a positive and safe overall user experience on the site.• Enforced client’s Terms of Use by carefully monitoring reports of abuse on the site including disturbing content ( Terrorist, HS, SSI, Child Exploitation, Pornography ).• Used market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of the users’ community.• Reviewed the reported content within agreed average handling time (AHT) and standards of quality ( KPI ) while maintaining a high level of confidential.• Earned 100% POST RCA Accuracy for the audit tickets.• Identified inefficiencies in workflows, policies and suggested solutions.• Make well-balanced decisions under minimal supervision and personally driven to be an effective advocate for the community.

• Greeted and attended to patients in person and over the phone.• Responded to emails that arrive using the general office email address.• Dealt with all general inquiries, explained procedures and make new and follow-up appointments.• Retrieved and re-file records as required, ensuring strict alphabetical order is adhered to.• Ensured correspondence, reports, results etc are filed promptly in the correct records and to be kept in a good repair with all necessary information on the outside cover clearly visible.

• Conducted more than 50 recruitment interviews and managed to hire more than 200 employees for the new project ( CJ Wow Shop - second largest TV home shopping in Malaysia ). • Organized employee orientation and facilitating newcomers joining formalities.• Prepared letters such as offer and confirmation letter.• Maintained HR records, such as those related to compensation, health and medical insurance.• Administration of all the employees, expatriate and contract staff.• Provide full secretarial support & assist in expatriate’s visa applications and relocation matters.• Prepared and submitted all relevant HR letters, document, certificates as per the requirement of employees in consultation with the management.• Managed staff HR Benefit and Medical claims.• Worked with recruitment agencies ( eg; Adecco ) to source for candidates for specific job positions.• Coordinate with consultants and candidates for scheduling appointments with the management team for sourcing.• Guided and lead all the interns for each department in the company.• Conducted and planned various welfare activities.• Recorded and monitored attendance to ensure employee punctuality.

• Screening and Shortlisted resumes for suitable position as requested.• Arrange and make an appointment for an interview sessions.• Process the hiring (new join staff) by ensuring the documents needed is complete.• Manage the Media Prima Careers official email.• Help to organize the induction briefing for new staff every month.• Organize the letter and resume files.