Final year student of Xiamen University Malaysia majoring in International Business with 3 years academic scholarship, ranking Top 35%. Strong academic foundation in international business principles, cross-cultural communication, and strategic planning, complemented by a proactive work ethic and exceptional problem-solving skills. Dedicated team player with a global perspective and passion for exploring new cultures and markets, aiming to contribute to a dynamic organization.

- Manage transactions with customers using cash registers, collect payments, issue receipts, and balance cash registers at the beginning and end of work shifts.- Assist customers with product inquiries and provide helpful information, answer questions, address complaints, and provide satisfying customer service.- Collaborate with other sales associates, managers, and team members to ensure smooth operations throughout the store.- Design price tags and posters for business marketing using Canva for opening, promotions, and propaganda purposes.

- Provide customers with helpful information about the menu and make recommendations based on their preferences.- Prepare and serve hot and cold beverages such as coffee, tea, artisan, and special beverages.- Ensure the balance of cash registers during the opening and closing operation of the day.

- Responsible for bar operations such as making coffee, beverages, and desserts.- Handling customers’ complaints and feedback, reservations, and bookings.- Provide training for new staff to make sure they can learn their duties efficiently and get align with the corporate culture.- Manage bar operation production to ensure there is sufficient inventory to operate the business.- Associate issues based on customer demand.- Monitor and manage cash registers, ensuring accurate cash handling procedures at the end of each shift.