Wan Yun Email and Phone Number

Senior System Engineer, IT (Report to IT Manager, region Hong Kong)Currently working as a Senior System Engineer, IT. Reporting to IT manager and contributing to the efficient operation through seamless customer support, IT project management for MGF Global organization including Korea.▪ Customers - Internal- Manage IT related incidents for all employees using IT ticket system (ServiceNow).- Resolve incidents as a Subject Matter Expert that could not be resolved in the front line.- Resolve issue of Product Lifecycle Management system(BambooRose).- Resolve issue of Quality Assurance system(Quonda).- Provisioning Azure Account for the entire company.- Distribute patch and program update for Microsoft Endpoint Configuration Manager Administrator window, Office programs and Non-office programs (Version 2006).- Resolve issues of Office 365 application as an administrator.- Resolve issues of Skype For Business application as an administrator.- Manage and trouble-shoot 61 VDIs (Virtual Desktop Infra) in India Office.- Manage and trouble-shoot VEEAM related infrastructure.- Manage and trouble-shoot Office 365 Cloud Backup.- Prepares budget and forecast for IT related costs.- Provide maintenance and check service quality for IT for Korea office.- Check and file IT asset and Inventory history for Korea office.- Hold regular training session to help protect against Spam and Phishing emails.- Plan and hold company briefing and introduction sessions for new employees to help adapt fast to the new work environment.- Plan and hold training sessions - Office365 for Korea employees.- Develop Windows quick guide manuals and Office 365 quick guide manuals for Korea employees.▪ Customers - External- Provisioning External-only account under Azure Active Directory, which uses PML system.- Resolve errors on Invoice and Packing list creation in PLM system.- Provisioning External-only account under Azure Active Directory, which uses Sharepoint system.

Employed at Mast Far East Limited Korea, well known as buying agency in garment business.▪ Customers - Internal- Provide maintenance and check service quality for IT for Korea office.- Check and file IT asset and Inventory history for Korea office.- Plan and hold training sessions for Office365(Outlook, Excel and Powerpoint) for Korea employees.- Develop Windows quick guide manuals and Office 365 quick guide manuals for Korea employees.- Resolve issue of SAP and support users.- Resolve issues of Office 365 SharePoint application as an operator.- Ensure to track IT support case.▪ Project Management- Jan. 2013 ~ Mar. 2013: Office Setup for new spin-off company. Project Member.- Dec. 2012 ~ Jan. 2013: PC refreshment. Project Member.- Feb. 2010: Office Relocation. Project Member.- Sep. 2016 ~ Oct. 2016: PC Refreshment.

Employed at Innovative Housing Society providing housing service to retired Fathers and Sisters.▪ Customers- Check and file IT asset and Inventory history for company.- Plan and hold training sessions for the basic of computer.- Develop pool of PC support resource.- Support users.

Contents Developer, Contents- Develop lecture materials.- Distribute lecture notes.- Sync video and audio in each lecture.

Sub Teacher for C class.- Teach C program in basic class.- Recruitment students.- Student Counseling.