Warren Anastacio

Warren Anastacio Email and Phone Number

Training Manager at SOLUTIONS EXCHANGE, INC. @ SOLUTIONS EXCHANGE, INC.
Warren Anastacio's Location
Metro Manila, National Capital Region, Philippines, Philippines
Warren Anastacio's Contact Details

Warren Anastacio personal email

About Warren Anastacio

CREDENTIALS>Project Management TrainingIntroduction to Project Management from PMI Philippines OrganizationMembership for PMI.org Philippine ChapterPMI. Org TrainingOctober 10-14 2022>IT Technical Training & Seminars Taken* Cisco CCNA Certification CISCO ID-12699297 (effective January 2015-2018)* Microsoft - Active Directory Training in Windows Server 2012 Mapua IT Center - CCESC Center for Continuing Education & Special CompetenciesJune - July 2017>Leadership Development TrainingDell Leadership & DevelopmentDell Harvard Learning & Development ProgramDell Learning SystemCERTIFICATIONS OBTAINED (Year Attended)Dell-Windows 7 Operating System Training-Aug 2009Master Certified Trainer Certification-Aug 2008Dell-Windows Vista Operating System Training-Apr 2007NASD CRD# 352147 Gen Securities and State License-Dec 2002Series 63 State Securities Certification for NASD AMEX-Jan 2003Series 7 General Securities Certification for NASD AMEX-Dec 2002Harvard Leadership Development Program-Sep 2009Dell Coaching Workshop–May 2009Dell Instructional Design Workshop (Training Needs Analysis)-Aug 2008Dell L&D DISC Assessment-Jul 2008New Dell Leadership Model-Jul 2008Customer Service (Ron Kaufmann "Up Your Service")-Dec 2007DALE CARNEGIE–Advanced Presentation Skills–Oct 2007Effective 1:1Meetings –Jul 2007Performance Direct–Jul 2007Writing SMART Performance Plans–Jul 2007DELL Talent Direct–Jul 2007Effective Meeting –Jul 2007Quality Tools–Jun 2007Leadership MindShift – Jun 2007Microsoft Office 2007 Mar 2007Dell Digital Home Training Jan 2007 Situational Leadership (Lecture/Role Play)–Blanchard-Hersey Dec 2006 L.E.A.D. (Leadership Empowerment And Development-Sep 2006Performance Management & Communication–Jul 2006Managing 2Metrics-Apr 2006CSAT Analysis and Reporting (Gateway TS Voice/eSupport)-Sept 2004Train-The-Trainer Certification (Gateway TS Voice/eSupport)-Aug 2004Gateway New Hire Certification - TS Desktop/Portable/EA-Aug 2004John Maxwell's Leadership Training-Jun 2001Seven Habits Of Highly Motivated People-Jan 2001Specialties: Tech Support, Customer Care, Sales - Dell Phils. Inc. | Quality Assurance & Training | CSR Finance Series 7 & 63 NASD License | Real Estate | Evangelical missionsOTHER - NON TECHNICAL TrainingIRB Ethics TrainingVMV-Skins Science Laboratory Institute for IRB Board Member for 2020-2021August 11-12 2020

Warren Anastacio's Current Company Details
SOLUTIONS EXCHANGE, INC.

Solutions Exchange, Inc.

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Training Manager at SOLUTIONS EXCHANGE, INC.
Warren Anastacio Work Experience Details
  • Solutions Exchange, Inc.
    Training Manager
    Solutions Exchange, Inc. Feb 2021 - Present
    Makati, National Capital Region, Philippines
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  • Solutions Exchange, Inc.
    Training Manager
    Solutions Exchange, Inc. Feb 2021 - Sep 2023
    Makati, National Capital Region, Philippines
    Specialized Technical and Soft-Skills Training Development for High Technical-Leveraged Software Development Roles for Future-Proofing, Constantly-Evolving Business Online Banking SolutionsDesign, Implement and Evaluate technical and division strategies for corporate training of middle-managers and technical business unit heads for software development including business management, project management, leadership trainingConduct training as subject-matter expert on HR and Administrative roles for organization development, employee relations, compensation & benefit, total rewards and employee engagement through company sponsored events, training and team-building, hygiene/health and onboarding programs Creation of functional training roadmaps for competency-based roles for developer and non-developer/support groups (e.g. finance/banking, product training, competency and IT Security compliance training as required by government and institutional agencies
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  • Activations Advertising Inc.
    Training And Development Officer
    Activations Advertising Inc. Sep 2019 - Jun 2020
    Quezon City, National Capital Region, Philippines
    Fulfillment of 63 Direct-Hire Advertising Professionals for Niche-Brand. Below-Line Advertising Agency and Manpower Training of 600+ manpower for advertising, marketing & promotions campaign for local and international brandsAchievements:* Participation in Silver & Bronze ICE Innovation, Creativity & Effectiveness for Advertising in FY2020 under Project Delivery and Service Excellence* Application, Registration and Compliance Reporting for Data Privacy Requirement for Activations Advertising Inc. for Risk Assurance from corporate clients under the NPC* Corporate Governance and Compliance Training for TRAIN & Design Manila for FY2020
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  • Tom'S World Philippines
    Corporate Training Manager
    Tom'S World Philippines Oct 2017 - Aug 2019
    Pasig, National Capital Region, Philippines
    Corporate Training for Direct and Manpower Services (700+ and 1000+respectively)Employee Engagement and Talent Development (OD)HR Shared Services - Administrative, Labor Relations, Recruitment & Talent Acquisition, Comp&Ben together with Total Rewards ProgramCreation of Tom's World LMS Learning Management System for VISMIN StoresEXCEL Program for Assistant Branch Managers Operations ExcellenceTeambuilding and Corporate Events (Internal & External)Development & Implementation of Learning Curriculum for Store Operations and Home OfficeCompliance and Regulatory Accreditation (e.g. BOSH, Fire & Safety, Data Privacy, Accounting-AML & KYC, TRAIN Training, Other External Sourcing for Leadership Training )
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  • John Clements Consultants, Inc.
    Training Manager
    John Clements Consultants, Inc. Aug 2016 - Mar 2017
    Ncr - National Capital Region, Philippines
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  • Neusoft
    Training Manager
    Neusoft Aug 2016 - Mar 2017
    Rockwell Tower 1, Ortigas Ave., Pasig, Metro Manila
    Oversee project management planning and implementation of CSAT and Resolution Rate for Alibaba and AiiExpress from current-to-goal (CSAT Rate 88% and Reso Rate 65%)Coordinate team leaders, training supervisors, SMEs and QA Analyst in providing support and learning intervention for improved CRM DeliveryReport project results and activities to Service Delivery Manager both local and in China
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  • Upwork
    E-Learning Designer
    Upwork Mar 2015 - Aug 2016
    Greater Los Angeles Area
    Creation of eLearning coursework for WFM under NICE Systems for preferred BPO clientComplete SDLC Management using Adobe Captivate 9 and Microsoft Articulate Storyline 2Project Development Individual Contributor Role in complete E2E Business Solutions platform
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  • Docomo Intertouch Pte. Ltd.
    Softskills & Product Training Analyst
    Docomo Intertouch Pte. Ltd. Aug 2011 - Mar 2015
    10F Picadilly Star, B19 L3, 4Th Ave Cor. 27Th St., Bonifacio Global Center
    Call Center Support for Operations - TNA & Business Improvement Analyst for New Hire and Intervention Training ProgramProduct Training and Instructional Systems Design and Implementation for Docomo interTouch Shared Services for Global Remote Support Team (Freedom Products & Services)
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  • Ibm Daksh Business Process Services Inc.
    Assistant Training Manager For Citibank Australia (Goldcoin)
    Ibm Daksh Business Process Services Inc. Jul 2010 - Sep 2011
    4F Up Ayala Technohub, Commonwealth Ave., Diliman, Quezon City
    Implement Training Goals for Customer Lifecycle Managed-services for Citibank Australia and its business partnersWork Description:Manage and oversee training ramp and scheduling for card services namely Activation, Portfolio & Acquisition and Universalist training;Facilitate and create training modules for account-specific needs;Conduct Training-Needs Analysis together with Instructional Systems Design; Design and implement training programs and innovation;Establish training pool and create learning database management especially for compliance-training
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  • Dell International Services Philippines, Inc.
    Senior Training Analyst-B3 Officer
    Dell International Services Philippines, Inc. Jan 2007 - Nov 2009
    2F 1800 Eastwood Ave., Eastwood City Cyberpark, 188 E. Rodriguez Jr. Ave Qc.
    SPECIFIC ACCOMPLISHMENTS - RESULTS & COMPLETIONEPP ATG Outbound Account Reactivation Program – June to August 2009 (team manager-role) Generated 1237 accounts for reactivation program by training, supervising and reporting for twelve (12) outbound reps resulting to 20.94% Success Rate (locating Program Coordinator) generating Demand Revenue of $579,708.98| Proposed new strategy for Outbound Research and Call Team assignment to fulfill goal of generating 1000 successful leads in the first month resulting in 958 Success Rate by contacting 4705 contacts with 20.36% successIncreased CMU and Close Rate for Dell EPP Sales To-Goal 1st & 2nd Quarter 2009 Successfully raised the Overall Cumulative Margin Per Unit Sold by 33.69% (from $USD 63 to $USD 95) and Close Rate by 46.16% (from 18% to 39% overall sales closed) for EPP Sales Main & Specialized Queues between Apr-Jun 2009. Work Description:• Conduct periodic TNA Training Needs Analysis for LOB supported or complete-as-needed projects (i.e. Knowledge or Skills gap)• Curriculum Development of Training Material for New Hire, Vitality, Conversion and Transition Queue for Dell International Services, Inc.• Complete all inter-departmental projects such as Health & Wellness Drive, AHT Ave Handle Time Reduction Plan and more• Provide time-based coaching for team assigned with agreed plan-of-action both individual and per team• Actively report team scorecards (wins/challenges) weekly on business reviews both onsite and cross-site (RR, Nashville, OSPs etc) with business managers and process directors on-call• Mentor other training analyst for Lead Trainer and co-Facilitator roles – briefing/de-briefing; track performance assessment and evaluation; lead team calibration; track inventory and periodic reporting and more.• Conduct Trainer Instruction & Observation evaluation for other B3/B2/B1 Training Analysts for consistency and exceed trainer evaluations with 95% rating.
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  • Alorica Philippines Inc.
    Quality Assurance And Training Supervisor
    Alorica Philippines Inc. Aug 2004 - Dec 2006
    National Capital Region, Philippines
    ACCOMPLISHMENTS - RESULTS & COMPLETIONStabilized Customer Satisfaction Scores (CSAT) and improved First-Call-Resolution (FCR) for Gateway - proposed and successfully implemented the Performance Improvement Plan for Gateway Voice by seeking buy-in and cooperation of Gateway Account and Team Managers resulting in Overall CSAT Scores topping at 92.33% in December 2006 (Goal 85%) Increased Auditing Efficiency and Accuracy by Hiring Three Quality Assurance Specialists -successfully convinced Gateway Account & Team Managers together with Alorica owners to add three new Quality Assurance Specialists to help achieve agreed service levels of four (4) quality audits per agent, per week and increase audit efficiency and accuracy as demanded by Gateway clients in stabilizing CSAT and FCR Scores for FY2006Work Description• Report directly to the Account Manager (Alorica Phils. Inc. and Gateway Inc.) and the QAT Manager while training, supervising and mentoring five (5) Quality Assurance Specialist (QAS) for the Gateway Voice Tech Support• Achieve Overall Site’s Key Performance Indicators (KPIs) namely - Customer Satisfaction, Overall Resolutions & First Call Resolution - by recommending weekly Plan-Of-Action based on internal (QA audits) and external (Customer Satisfaction Surveys) statistical data relevant to achieving high standards of excellence on site performance.• Specify, recommend & administer actual-training for agents with deviations from current Top Call Drivers & create training materials• Assess agent knowledge-learning and retention by conducting IDM (Intranet Development Modules) assessments linked to Gateway Inc.US as well as develop own training modules• Manage career development and mentoring of five (5) Quality Assurance Specialists/Auditors (each assigned with three teams of fifteen to twenty agents) specific to the voice campaigns. • Assess, analyze and report weekly and monthly trending based on–customer surveys & audits
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  • Sykes Philippines
    Csr Amex Brokerage
    Sykes Philippines Sep 2002 - Aug 2004
    Makati, National Capital Region, Philippines
    • Interact with American Express Brokerage customers and/or financial advisors regarding their financial account information including AMEX Premier SPS Brokerage Accounts. • Provide level-two assistance as duly appointed officer-of-the-day for new hires to effectively use tools and maintain agent call handling to a minimum. Also participated in QA Specialist Training for volunteer program using NICE systems for remote barging and call monitoring. • Monitor team members by conducting call barges and give feedback to team leaders for coaching and training.• Participate in ongoing-continuing education programs for customer service applications, Bloomberg University in-training, Lotus Notes updates, AMEX Financial updates, Accent-Neutralization, latest training updates and other materials relevant for the account. • Fulfill account maintenance particulars such as send/transfer cash/check or certificates to same ownership accounts or to payee designated by the account holder or advisor.• Conduct systematic/regular or one-time bank authorization, systematic payouts, check-to-client, check-to-payee (authorized) designated by AMEX customer and/or financial advisor.• Assist AMEX customers and/or financial advisors with tax preparation (IRA, Roth, SEP, SEP IRA etc) during tax season.• Enter general security orders via AMEX representative, online or stock brokerage.• Explain financial-related inquiries and general information related to their AMEX account
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  • Megaworld Premium Properties
    Property Consultant
    Megaworld Premium Properties Jul 2002 - Sep 2002
    Makati, National Capital Region, Philippines
    • Conduct face-to-face sales presentation of assigned projects and properties in Makati business-district and Fort Bonifacio namely Megaworld-Forbeswoods, Megaworld-Radissons and other sites. • Conduct sales interaction and consultation for different sales prospects. • Follow -up sales calls, sales leads through telephone, visits, email and personal referrals. • Present mock units to prospective buyers within the corporate site. • Manage professional sales portfolio to top and middle management clientele. • Maintain sales prospecting and management of condominium homeowners and client-based networks.
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  • Faith Fellowship
    Pastoral Staff
    Faith Fellowship Apr 1997 - May 2002
    Quezon City, National Capital Region, Philippines
    • Full-time staff member for Faith Fellowship evangelical-protestant church serving 1500 persons. Recruit, train, equip and mentor lay people within church denomination with various different professional backgrounds (i.e. doctors, lawyers, business-owners, young professionals etc). • Conduct teaching, training and leadership courses for lay leaders. • Oversee lay leaders (35 persons) for the children’s ministry. • Visit and instruct people how to facilitate small group ministry and monitor their progress to the church staff led by the senior pastor, associate pastors, the church-board members (elected Board Of Elders) – OMS Oriental Missionaries Society is based in Greenwood, Indiana* Co-author Faith Fellowship Newsletter for Prayer and Fasting Prayer List and Calendar for local and satellite churches within the community
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Warren Anastacio Skills

Leadership Management Customer Satisfaction Bpo Coaching Outsourcing Vendor Management Training Team Leadership Call Centers Process Improvement Team Management Call Center Quality Assurance Recruiting Technical Support Performance Management

Warren Anastacio Education Details

Frequently Asked Questions about Warren Anastacio

What company does Warren Anastacio work for?

Warren Anastacio works for Solutions Exchange, Inc.

What is Warren Anastacio's role at the current company?

Warren Anastacio's current role is Training Manager at SOLUTIONS EXCHANGE, INC..

What is Warren Anastacio's email address?

Warren Anastacio's email address is wa****@****hoo.com

What schools did Warren Anastacio attend?

Warren Anastacio attended Faith Bible College, Polytechnic University Of The Philippines, Las Pinas College.

What are some of Warren Anastacio's interests?

Warren Anastacio has interest in Leadership, Culinary Arts, Health, Children, Education, Environment, Photography, Science And Technology, Running, Quality Assurance.

What skills is Warren Anastacio known for?

Warren Anastacio has skills like Leadership, Management, Customer Satisfaction, Bpo, Coaching, Outsourcing, Vendor Management, Training, Team Leadership, Call Centers, Process Improvement, Team Management.

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