• Supported front desk on scheduling patients appointments • Trained the front desk on registering new patients • Trained end user on how view provider schedule and using wait list • Supported front desk on scheduling patient from a previous appointment • Assisted front desk and Nurses on how to view provider schedule • Engaged in Epic Go-live, providing elbow support to staff • Educated end user on making reservation and scheduling a new patient • Supported front desk in documentation of patient insurance and guarantor information • Supported the clinicians with their in-baskets

• Trained physicians and providers on Cerner PowerChart inpatient and ambulatory applications in oncology and behavioral health. • Provided ambulatory and inpatient training to super-users and end users on women's health maternity, Fetalink and Surginet Cerner applications. • Trained end users in a classroom setting to navigate the Cerner system in a train domain using live scenarios of patient arrival and discharge including meaningful use and charges, completing reports and dynamic documentation.

• Served as primary support for product director and HIM application to assist with team • Served as HIM Lead for SER, User & Security, Printers/Workstation, Testing, Scanning (OnBase), Transcription (Mmodal), Faxing, and Legal Medical Record (HealthPort/Ciox) • Led team and application meetings • Performed in-depth analysis of workflows, data collection, report details, and other technical issues for HIM application and integrated areas • Served as OnBase scanning lead for Epic Integration, work closely with OnBase Administrator to build document types for scanning and transcriptions, assist with resolving interface issues so that documents file appropriately in the chart, attend OnBase meetings to resolve issues and receive updates, assist in chart correction workflow processes to correct information in the chart, ensure document tables are set up appropriately for scanning and assist with testing of Epic/OnBase integrated issues • Served as liaison between end users and third-party vendors • Troubleshot issues, met build deadlines

• Participated in Ambulatory go live supporting Cardiology clinic • Assisted Physicians and Nurses in documenting hyperspace encounters • Setting up end-user In-basket pools • Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list and efficient use of Smart sets, Smart list and Smart phrases • Educated and assisted clinical staff on how to place orders in epic and create preference list • Supported staff in completing Meaningful Use. • Troubleshot and report error messages, printing issues, and security problems to help desk. • Assisted Physicians with the support they require to effectively execute proper documentation for their patients, inputting orders, and images. • Works with Manager to provide feedback on additional end user learning needs, remediation of identified issues and continuous quality improvement activities.

• Supported front desk on scheduling patients appointments • Trained the front desk on registering new patients • Trained end user on how view provider schedule and using wait list • Supported front desk on scheduling patient from a previous appointment • Assisted front desk and Nurses on how to view provider schedule • Engaged in Epic Go-live, providing elbow support to staff • Educated end user on making reservation and scheduling a new patient • Supported front desk in documentation of patient insurance and guarantor information • Supported the clinicians with their in-baskets

Implementing and revising a company’s compensation programCreating and revising job descriptionsConducting annual salary surveysDeveloping, analyzing, and updating the company’s salary budgetDeveloping, analyzing and updating the company’s evaluation programDeveloping, revising, and recommending personnel policies and proceduresMaintaining and revising the company’s handbook on policies and proceduresPerforming benefits administrationMaintaining affirmative action programsOverseeing recruitment efforts for all personnel, including writing and placing job adsConducting new employee orientations and employee relations counselingOverseeing exit interviewsMaintaining department records and reportsParticipating in administrative staff meetingsMaintaining company directory and other organizational chartsRecommending new policies, approaches, and procedures

• Supported front desk on scheduling patients appointments • Trained the front desk on registering new patients • Trained end user on how view provider schedule and using wait list • Supported front desk on scheduling patient from a previous appointment • Assisted front desk and Nurses on how to view provider schedule • Engaged in Epic Go-live, providing elbow support to staff • Educated end user on making reservation and scheduling a new patient • Supported front desk in documentation of patient insurance and guarantor information • Supported the clinicians with their in-baskets

• Provide elbow support for end user to register patients, scheduling appointments, canceling appointments, creating telephone encounters, handling and responding to in-Basket messages, and closing cash drawer. • Participated in training Front desk staffs on how to navigate through Hyperspace. • Assisting end users in creating their Preference lists and assisting in developing standardized workflow as well as trained front desk on how to collect Documentation, Demographics information, PCP information, MAR, and using Queries to complete referrals. • Trained end users on how to make an appointment and register a new patient and provided training to front desk on how to merge two guarantors account

• Trained clinician on managing referral work queue and completing all necessary documentation • Trained and provided elbow support to provider, on reviewing and updating medication, placing accurate orders, completing POCT, entering and editing result • Trained and supported providers on starting a note prior to physician visit and taking ownership of the note • Assisted Physicians on documenting, entering orders and referrals, linking diagnoses to orders, and completing LOS • Administered support to physicians on how to do additional charting on a closed encounter by a way of Addendum as well as how to use the smart tools such as text, phrases, links and lists • Supported clinicians in acting upon orders, entering vitals, social history, allergies, and documenting on the MAR upon administering meds • Trained providers on using chart review to review patients labs, notes, reports and filter for accuracy • Supported physicians on routing messages to their nurse pool and managing their In basket and also helped in troubleshooting end users issues

• Determines project scope by identifying and documenting requirements; interviewing client; establishing project objectives, schedule, and budget.• Determines project requirements by leading analysis of data, process flow, technology architecture, prototyping, and package software evaluation; validating information; coordinating support for transition planning, system acceptance, test planning, user documentation, training, and data conversion.• Designs system by leading design of data, process flow, application, technology architecture, software integration, test scenarios, and test plans.• Implements system by orienting, training, assigning, scheduling, coaching team members; tracking project results; keeping team apprised of issues and resolutions; making mid-course adjustments to objectives, schedule, budget, and required resource fulfillment; following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.• Manages client expectations by communicating project status and issues; resolving concerns; preparing reports.• Meets cost standards by monitoring expenses; implementing cost-saving actions.• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Supported clinicians to complete their rounding with patients, and document appropriately. • Providing support to nurses on how to arrive and discharge a patient, discharge planning and patient education • Provided support to clinicians when they used the in-basket activity to communicate and resolve any patient care related activities. • Supported clinicians in the use of Doc flow sheets, orders and documentation. • Assisted nurses on the efficient use of the MAR activity in the administration of medications. • Provided support to nurses with the proper documentation when patients arrived within their units through the Navigators. • Escalated and troubleshot all end user issues as they arose by calling the Command Center.