Wanda Bush Email and Phone Number

Primary responsibilities included: providing customer care at the customer service desk with refunds, exchanges, and money transfers; working the independent cash registers as needed or required. I worked a variety of hours as scheduled or needed.

Carefully selected, developed and retained qualified staff, as well as trained new staff when hired. Evaluated individual care procedural changes for effectiveness.Created annual goals, objectives and made recommendations to reduce costs.Administered, directed and coordinated the activities of the the individual on caseload for the agency.Served as liaison between management, clinical staff and the community. Planned, coordinated, organized and directed all aspects of the individual support plan for each person served.Cooperated with other health related agencies and organizations in the community. Ensured the accuracy of health information, generated monthly medication administration records and dissemination of support plan materials.Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. On call rotation for the residential agency homes. Six month and yearly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Assisted in QA (Quality Assurance) program to improve performance and maintain high standards of care. Established and maintained positive relationships with individual support coordinators, residents, families, other area health care providers, physicians and community at large. Planned and assisted in individual development and orientation programs for agency services.

Assistant Manager at both outlet stores. Hired and managed staff. Inventory of clothing and wearable items. Customer service, ordering items, opening and closing duties.