Wanda Carson Email & Phone Number

Chicago, Illinois, United States

Conduct quality assurance reviews of chart and database documentation, and prepare comprehensive summaries of outcomes for case managers and their supervisors.Monitor and support agency compliance with Council on Accreditation standards to ensure high-quality service delivery.Track progress towards grant requirements, collaborating with Directors to identify deviations and create effective action plans.Analyze program outcomes and associated indicators, working closely with Directors to develop and implement strategies for improvement.Assist Directors with monthly, quarterly, and annual grant/contract reporting requirements, ensuring timely and accurate submissions.

New Orleans St. Roch

Provide assessment, referral, education, service planning, and care coordination services to clients, focusing on increasing self-management and adherence to medical and behavioral health treatment plans. Works as a part of an interdisciplinary team with CrescentCare and community providers.

6823 St Charles Ave, New Orleans, La

· Assure Campus Health policies, protocols, and procedures observed· Coordinate front desk operations to ensure efficient clinic workflow, including patient registration, appointment scheduling, walk-in protocol, and checkout· Collaborates with clinicians to coordinate patient flow· Update and verify client demographics and insurance · Escalates to Director of Operations and Auxiliary Services promptly if necessary.· Utilize electronic health records and proprietory software necessary for front desk operations· Collects fees for services rendered and is part of the reconciliation process.· Collaborate with campus health, billing, health insurance staff to support client coordination

New Orleans, Louisiana, United States

• Disseminate critical quarantine/isolation instruction• Coordinate Isolation placement and communicate notice of quarantine and isolation discharges• Refer individuals to testing and COVID-19 case management • Update client electronic medical records

Lafayette, Louisiana Metropolitan Area

• Remote calling to COVID-19 Cases/Contacts via Louisiana Contact Tracing Platform Salesforce• HIPPA compliant and compassionate communication with Contacts/Cases• Educate individuals about the fundamentals of the COVID-19 virus• Investigate, trace, and collect Case/Contact data• Refer individuals to testing and COVID-19 Care Resources Coordinator, and social resources • Monitor and support Cases/Contacts until end of isolation/quarantine• Completed John Hopkins Contact Tracing training course• Completed OPH (Office of Public Health) Contact Tracing training and Continuation Course• Attend IDEpi (Infectious Disease Epidemiological) training• Attend LDH (Louisiana Dept. of Health)/LSU Contact Tracing Platform training

Greater Chicago Area

•Locate housing that best meets the needs of new and existing clients.•Collaborate with leasing agents, property management companies, and private owners, as well as network to build new housing relationships.•Prepare all required leasing and property management documentation •Certify and report client income and payment requirements.•Prepare and submit monthly and fiscal year rent reports to finance staff.•Oversee and monitor rent collection from client households.•Work with Case Managers to ensure tenant compliance with all lease terms•Report landlord complaints, tenancy behaviors and other tenancy skill issues to Case Managers and Program Manager•Regularly inspect units to ensure habitability as regulated by Housing and Urban Development.•Submit for approval reporting on housing environmental safety to HUD .•Report and ensure all maintenance and repair needs for each unit are completed.•Inspect units after repair and maintenance issues have been completed, and update the appropriate housing inspection tool(s) to document satisfactory completion of repairs.CARE COORDINATOR/TEST COUNSELOR/OUTREACH COORDINATOR• Administer rapid testing; Assess client need and interest in receiving program services; Conduct disclosure counseling per CDPH protocols; Provide assist accessing services, and facilitate appropriate referrals.• Complete psycho-social assessments; Provide adherence counseling; Participate in client case conferencing• Enroll participants in evaluation component of demonstration project, gaining informed consent, and completing client surveys • Responsible for client recruitment and linkage to medical providers; Coordinate community outreach events; Provide mobile test counseling and supportive resource referrals• Compiled and maintained medical and supportive resource database; Co-wrote comprehensive client resource guide

Michigan Ave. Chicago, Il

• Drove customer engagement through staff skill assessment• Met hiring targets by leveraging skills of existing team with skills needed; Developed succession plans to support employee retention• Promoted 2 internal management candidates; Ranked top 5 in company Customer Loyalty.

Slokie Il

• Mentored individual staff competencies to drive leadership development • Collaborated with 50+ mall merchants to cultivate an effective talent recruiting network.• Hired core seasonal via merchant relationships; Promoted 3 internal candidates• Maintained policy/procedure regarding: Facilities management, store operations, merchant/mall contracts.

Chicago/Norridge, Il

• Analyzed staffing need; Set daily/shift direction and sales goals• Banking, Payroll, store operations• Managed shipping/receiving, product processing, and loss prevention.

Matteson/Norridge, Il

• Consistently met seasonal hiring goals; Completed background, hiring, employment, and documentation. • Directed workforce management, scheduling, payroll; Coordinated contractual leasing of offsite storage.• Promoted 10+ internal management candidates.

Peoria/Springfield, Il

• Managed, and scheduled 30+ commission employees; Prepared/maintained employee sales reporting• Conducted in the moment coaching; Inspired tactical adjustments in customer engagement to meet sales goals. • Executed Manager on Duty responsibilities, managed 500+ staff customer service, sales, and store operations.

Currently Enrolled

Dual Master of Social Work and Master of Public Administration

Bachelor Of Science - Bs, Psychology

Associate Of Arts - Aa, Psychology