Wanda Carson Email & Phone Number

Chicago, Illinois, United States

Conduct quality assurance reviews of chart and database documentation, and prepare comprehensive summaries of outcomes for case managers and their supervisors.Monitor and support agency compliance with Council on Accreditation standards to ensure high-quality service delivery.Track progress towards grant requirements, collaborating with Directors to.

New Orleans St. Roch

Provide assessment, referral, education, service planning, and care coordination services to clients, focusing on increasing self-management and adherence to medical and behavioral health treatment plans. Works as a part of an interdisciplinary team with CrescentCare and community providers.

6823 St Charles Ave, New Orleans, LA

· Assure Campus Health policies, protocols, and procedures observed· Coordinate front desk operations to ensure efficient clinic workflow, including patient registration, appointment scheduling, walk-in protocol, and checkout· Collaborates with clinicians to coordinate patient flow· Update and verify client demographics and insurance · Escalates to.

New Orleans, Louisiana, United States

• Disseminate critical quarantine/isolation instruction
• Coordinate Isolation placement and communicate notice of quarantine and isolation discharges
• Refer individuals to testing and COVID-19 case management
• Update client electronic medical records

Lafayette, Louisiana Metropolitan Area

• Remote calling to COVID-19 Cases/Contacts via Louisiana Contact Tracing Platform Salesforce
• HIPPA compliant and compassionate communication with Contacts/Cases
• Educate individuals about the fundamentals of the COVID-19 virus
• Investigate, trace, and collect Case/Contact data
• Refer individuals to testing and COVID-19 Care Resources Coordinator, and social resources
• Monitor and support Cases/Contacts until end of isolation/quarantine

Greater Chicago Area

• Locate housing that best meets the needs of new and existing clients.
• Collaborate with leasing agents, property management companies, and private owners, as well as network to build new housing relationships.
• Prepare all required leasing and property management documentation
• Certify and report client income and payment requirements.
• Prepare and submit monthly and fiscal year rent reports to finance staff.
• Oversee and monitor rent collection from client households.

Michigan Ave. Chicago, IL

• Drove customer engagement through staff skill assessment
• Met hiring targets by leveraging skills of existing team with skills needed; Developed succession plans to support employee retention
• Promoted 2 internal management candidates; Ranked top 5 in company Customer Loyalty.

Slokie IL

• Mentored individual staff competencies to drive leadership development
• Collaborated with 50+ mall merchants to cultivate an effective talent recruiting network.
• Hired core seasonal via merchant relationships; Promoted 3 internal candidates
• Maintained policy/procedure regarding: Facilities management, store operations, merchant/mall contracts.

Chicago/Norridge, IL

• Analyzed staffing need; Set daily/shift direction and sales goals
• Banking, Payroll, store operations
• Managed shipping/receiving, product processing, and loss prevention.

Matteson/Norridge, IL

• Consistently met seasonal hiring goals; Completed background, hiring, employment, and documentation.
• Directed workforce management, scheduling, payroll; Coordinated contractual leasing of offsite storage.
• Promoted 10+ internal management candidates.

Peoria/Springfield, IL

• Managed, and scheduled 30+ commission employees; Prepared/maintained employee sales reporting
• Conducted in the moment coaching; Inspired tactical adjustments in customer engagement to meet sales goals.
• Executed Manager on Duty responsibilities, managed 500+ staff customer service, sales, and store operations.

Currently Enrolled

Dual Master of Social Work and Master of Public Administration

Bachelor Of Science - Bs, Psychology

Associate Of Arts - Aa, Psychology