Wanda Cunningham Email & Phone Number

Experienced Area Manager with a demonstrated history of working in the automotive industry. Skilled in Microsoft Word, Sales, English, HTML, and Adobe Photoshop. Strong sales professional with a Master's degree focused in Public Administration from University of Central Florida.

Listed skills include Leadership, Customer Satisfaction, Sales, Customer Service, and 14 others.

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  Area Manager

  Chrysler Group Llc

  May 1987 - Present - Orlando, Florida Area

  Responsible for Warranty Operations, Field Technical Support, Technical Development, Service/Parts Information Delivery and Advanced Technology to support the Business Centers, dealerships and the customer. The focus is to be the primary voice of service within the Product Development community with the goal of improving serviceability, maintainability, insurability and reducing damageability.Directly accountable for delivering integrated customer focused support after the sale, and for driving products that maximize customer loyalty.Within the Customer Care and Call Centers Group chain of command I offer support for our customers, dealers and business centers by taking responsibility for inbound/outbound customer call follow-up, regulatory affairs, global alliance issues, and the Customer Promoter Score (CPS) outcome.I work to strengthen the brand and develop strategies to expand the market within my District. My goal is to improve current performance levels and brand awareness in all aspects of the after-sales experience.I strive to drive our global parts revenue by implementing strategies that promote customer loyalty and capitalize on retail and wholesale market opportunities. My goal is to develop and provide a complete portfolio support process. This will enable our team to provide a process so that we have the right part ,at the right place, for the right price, at the right time.I am responsible for technical improvements via quality reporting. I am a quality lead for supporting continuity in our process improvement actions. Service & Parts Quality also leads the coordination of internal processes using owner feedback, with enhancing customer satisfaction as our overall goal.As a determined achiever, someone who's not afraid to tackle new challenges, I am constantly leading the team in personal goal achievement.