Wanda Easter Email & Phone Number

Houston, Texas, United States

Processes high volume of transactions for In and Out-of-State registrations, ensures tax and title documents are completed and processed with high accuracy for all states. Manages transfer of ownership of paperwork within DMV regulations for In and Out-of-State transactions. Maintains awareness of updates and changes within the tag and title documentation practices, standards, and processes across all states. Interacts with customer care and finance & insurance functional teams with new and existing standard operating procedures to ensure a smooth flow of all customer transactions. Interacts with customers and employees in resolving titling and vehicle registration and all other general related issues. Responsible for meeting and maintaining departmental performance indicators and team metrics

United States

Create and maintain accurate ticket history and documentation related to each inquiry/request received through Service Now; Send communication to voluntarily terminating employees; Draft and distribute offer and bonus letters; Process, submit, cancel, and resend background and criminal checks; Submit requests for CPA review materials; Process American Express Corporate Card requests; Provides employment verification memos; Update the SharePoint New Hire Tracking, Approve American Express, Rehire/Hire Records, Name Change, ServiceNow, rescinding offers, scheduled hire dates changes requests; Process Goal Setter Change requests; Software usage ae HireRight; Other duties as required

Houston, Texas Area

Maintains a regular and unpredictable work schedule. Researching and reviewing individual case to determine eligibility for benefits. Production restraint, Obtains, verifies, calculates income and resources to determine client financial eligibility. Interviews clients or authorized representative to gather information to determine eligibility for benefits. Conducts reviews to determine or verify eligibility or continued eligibility and benefit level. Processes changes to client status, overpayments, and adjusts or restores benefits. Documents case records using automated equipment to form a record for each client. Communicates on an intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.

Certification, Word Processing, 3.7

Word Processing

High School Diploma, 12

Activities and Societies: Drill Team