Wanda Fleur Email and Phone Number

Sell Spa packages & products to enhance overall health and well-being.Deliver a variety of spa services sunless tanning, tanning beds, Red Light Therapy treatments, massage bed) in a safe mannerMaintain equipment and sample inventory of productsKeep documentation and maintain clients filesKeep clean and stocked roomsAcknowledge and respond to relevant customer queries, needs and expectationsSuggest and promote retail products or additional servicesUphold hygiene standards and follow health and safety regulationsCooperate with and report on administration on any arising issuesApply best practices and be up to date with market trends

Set up store from the beginning. Merchandised all products, re-merchandising as needed. Setup Clover Point of Sale system, entering all inventory with barcodes and price information. Maintain Clover inventory, receiving new product, updating pricing as needed.Interact with customers. Perform duties of cashier including selling store products and selling and redeeming MN Lottery and scratch tickets.Perform end of day till counts, reporting and deposits.

Drive a retired transit bus that has been retrofitted as a mobile grocery store bringing reasonably priced healthy food options to food deserts in the Twin Cities. Assist with loading and unloading inventory, interacting with customers and volunteers, providing a smooth checkout process for customers.Maintain all vehicles in fleet, including troubleshooting issues, scheduling regular maintenance and as needed service calls.In charge of administrative functions for the group. Including Account Payables and Receivables, food ordering, inventory, staff and volunteer scheduling, and monthly reporting.

Administrative Support• Completed required forms for obtaining Child Care licensure for Out of School Time Program• Created and maintained required licensure forms for child enrollment, child behavior tracking, and staff time-off requests• Scheduled 30+ field trips for Summer Camp program• Created and implemented policies/procedures as required by regulations from corporations such as MN Department of Human Services (DHS) and MN Department of Education (MDE)• Coordinated and maintained staff/driver work schedules including vacations, sick time and holidays as well as mandatory meetings, training and required time off per DHS, MDE or Department of Transportation regulations• Coordinated and facilitated regular staff meetings, including creating agendas and tracking attendance Customer Service• Interacted with clients of all backgrounds to provide information, assistance or to transport• Resolved problems according to guidelines established by the company• Followed up with individual clients until a question is answered or an issue is resolved• Communicated with clients in person and through telephone or e-mailAccounts Receivable• Collected and verified payments from corporate customers such as MDE, Ramsey County Human Services, Think Small as well as private clients• Verified dates/services offered and created detailed billing statements and invoice• Performed collection duties such as telephone calls, creating past due invoices and letters• Created annual letters to parents showing their payments for tax purposesAccounts Payable• Verified services and supplies received that required payment• Submitted invoices with verification reports for paymentDatabase Management• Developed, designed and maintained several databases for use in tracking projects, files and other office responsibilities

Maintain contracted displays at multiple locations - keeping them up-to-date and stocked.Complete merchandise display reset -- set up and stock fixtures per Plan-O-Gram (POG).Update and install signage.Work with store owners, managers and employees to ensure reset is done to store specifications.Obtain manager/owner signoff after completion of project.Photograph completed fixtures and report each store visit via online reporting.

Maintain contracted displays at multiple locations - keeping them up-to-date and stocked.Complete merchandise display reset -- set up and stock fixtures per Plan-O-Gram (POG).Update and install signage.Work with store owners, managers and employees to ensure reset is done to store specifications.Obtain manager/owner signoff after completion of project.Photograph completed fixtures and report each store visit via online reporting.

Complete merchandise display reset -- set up and stock fixtures per Plan-O-Gram (POG).Update and install signage.Work with store owners, managers and employees to ensure reset is done to store specifications.Obtain manager/owner signoff after completion of project.Photograph completed fixtures and report each store visit via online reporting.

Operate automatic transmission PreVost, VanHoul,and International coach and freightliner buses. Drive regular and express routes, special charters and shuttle routes as assigned and on time. Complete mandatory pre- and post-trip inspections as required by Department of Transportation regulations. Complete pay envelopes for daily work. Review and collect passenger tickets for assigned routes.

Set up and stock fixtures per Visual Merchandising Guideline.Recovered, processed and disposed of all damaged items.Received deliveries, updated sale signage and completed mark downs as instructed.Photographed stocked fixtures and reported each store visit via online reporting.

Interacted with customers through telephone or e-mail to provide information as requested.Resolved problems according to guidelines established by the company. Followed up with individual customers until resolved.Made changes or updates to a customer’s profile or account information as necessary.Utilized online database to update or enter new car donor records; reviewed and noted every update to record.

Operated standard and automatic transmission Bluebird & International buses.Drove special charters as assigned and on time.Completed mandatory pre- and post-trip inspections as required by Department of Transportation regulations.

Sales & Billing: Received requests for transportation information; provided quotes for service. Entered data into database, followed up on quotes. Ran daily reports of quotes provided, charters booked, daily sales for accounting department and company president. Created and mailed invoices.Office Administration: Verified and entered driver logs into online tracking system. Created daily charter tickets and line run paddles for drivers. Received and responded to customer requests/complaints. Entered daily fuel usage and scheduled deliveries into online tracking system. Created and maintained functional office file system. Maintained and ordered office supplies.

Accounts Receivable: Reviewed, priced & invoiced completed charters. Maintained billing database. Verified routes, created detailed bill and invoiced route charges. Verified checks received and updated database. Followed-up on past due accounts, ensuring accounts did not go more than 60 days past due.Customer Service: Answered incoming calls and directed to appropriate staff as necessary. Responded to former, current, and potential employee questions/concerns.

Accounts Receivable: Verified payments received and updated spreadsheet. Kept track of past due payments. Verified dates of care given and submitted payment requests to state and county assistance programs. Created annual tax letters for parents showing amounts paid for care each year.Accounts Payable: Created payroll spreadsheet with functions to help keep track of vacation, sick and holiday hours taken. Verified time sheets and updated spreadsheet for payroll.

Maintained a clean and healthy environment for the children while parents are attending church functions.Developed and obtained board approval for standard Child Care Center Policies.Developed sign in and out log for safety of children .Inventoried all items in Center, added necessary items and removed all unsafe items.

Responsible for reviewing all advertising and marketing materials being created for the First American mutual fund family -- Ensured compliance with industry-wide policies and regulations. Reviewed and tracked more than 50 projects each month. Revised entire database for more comprehensive tracking of advertising materials.

Maintained database of over 1,700 trusts, 2,800 life insurance policies and 400 annuities. Created requirements document for a re-write of entire Insurance Trust database structure.

Coordinated calendars for 4 office personnel; scheduled meetings, set-up conference calls, reserved conference rooms, and set-up special speakers and interpreters for the hearing impaired. Maintained Personal Security Trading database of more than 100 First American Funds Access Persons. Tracked over 30,000 account and 20,000 asset holdings annual reviews; sent monthly update forms, integrated updates, revised and distributed reports and maintained data in department database. Developed and maintained tracking database for procedures review and approval. Designed and implemented training for tracking asset holding reviews for each asset management group company wide.

Streamlined boxes of client files, transformed them from stapled, clipped pages to single sheets ready for processing through scanning. Completed one to one verification of image processed data to ensure accuracy compared to hard copy. Transformed documents back to original stapled, clipped reports/documents to return to client.

Supervised and performed unit administrative tasks including applying, managing and controlling programs, policies and procedures. Prepared numerous letters and reports for Chief Executive Officer signature. Prepared and input data into Personnel Data System. Interviewed and classified airmen and officers; updated personnel data system records; ensured compliance with policies, directives and procedures.

High School Placement Program.Filed significant court related documents, completed applicable forms and reports when requested by attorneys. Performed duties as receptionist when required.