Smithsonian Institution-August 2021-July 2022OVS Call Center Agent• Answer calls daily regarding the Smithsonian Institution museums, events, and exhibits• Supported each call with emotional intelligence • Maintains a daily call inquiry sheet for data purposes • Answer incoming telephone calls promptly and courteously • Supported the Smithsonian in a hybrid capacity using their Cisco and Jabber phone system• Utilized Microsoft Teams and Outlook to communicate daily with internal staffFood and Friends-September 2017-August 2021Receptionist• Greet and screen incoming visitors in a professional manner• Answer incoming telephone calls promptly and courteously • Make decorative birthday bags for their various clients • Announced client’s food pickups• Fundraising supportMEMA-March 2019-April 2020 Receptionist• Greet and screen incoming visitors in a professional manner• Answer incoming telephone calls promptly and courteously • Accounts Payable• Processed monthly expense reports via Concur expense and travel software• Open, process and distribute incoming mail; monitor on-line faxes • Scheduled the use of conference rooms and meeting spaces• Special event logistics and organization

• Performed clerical tasks in an accurate and timely manner • Maintained church calendar for all internal and external meetings and events • Accepted and screened incoming telephone calls promptly and courteously • Resolved routine and non-routine administrative problems and answered inquiries • Maintained confidentiality in matters affecting church members and church staff • Processed, reviewed, and approved biweekly payroll for exempt and non-exempt employees in accordance with established policies and procedures • Ensured that all office equipment was functioning properly and available for use• Monitored facility work orders and requests to ensure suitable building conditions were maintained • Served as a liaison for the Church Property Committee by addressing tenant complaints and concerns • Coordinated and conducted confidential background checks of all employees and volunteers • Produced and supported church publications via the production of a weekly bulletin• Managed special event logistics, executed contracts and researched venues for quality assurance• Managed cross-functional teams for event support