Wanda Harper Email & Phone Number

United States

Mcdonough, Georgia

Union City, Georgia

Greater Atlanta Area

• Ensures accuracy, quality and timeliness of customer shipments
• Responsible for developing, implementing and driving KPI’s related to customer orders, shipping, inventory and distribution costs.
• Develop the capacity plan based on the sales forecast and customer orders
• Develop and support Supply Chain Initiatives
• Generates delivery results, inventory and shipping reports on a recurring basis
• Reports damages and discrepancies for accounting, reimbursement and record-keeping purposes

Miami/Fort Lauderdale Area

• Responsible for overall operation of contract, including customer relations, quality performance, cost control, staff measurement, and day-to-day contract operations.
• Assures ongoing customer service and maintains customer relations with customer through daily communications with the customer to discuss service needs and potential problem areas.
• Oversees staffing needs of contract to assure sufficient labor to meet the customers’ requirements as well as labor costs.
• Manages contract staff to assure continued quality service.
• Provides corrective and disciplinary action when necessary.
• Maintains corporate productivity and quality award programs to recognize outstanding performance.

Greater Atlanta Area

• Responsible for overall delivery program for 126 Home Depot stores, including customer relations, quality performance, cost control, staff measurement, and day-to-day business.
• Oversees delivery programs with management staff to assure sufficient labor to meet the customers’ requirements as well as labor costs.
• Support regional, district, and store leadership on delivery program.
• Manage delivery program in Home Depot store for Georgia, Alabama and Mississippi.
• Conducting Regional and Store walks/audits.
• Conducting monthly meeting with store management.

Greater Atlanta Area

• Expanded the credit platform to support $5 million dollar purchase order from the federal government.
• Negotiated a $7 million dollar government contract to open 125 mini Home Depot stores on military bases.
• Developed corporate communication standard for 1800 Home Depot Pro stores.
• Managed all training sessions and material for Pro-contractor associates.
• Responsible for four business analysts and providing the support for business unit
• Managed operational issues, budgets, scheduling for 2000 HD stores.