Wanda Harper Email & Phone Number

United States

Mcdonough, Georgia

Union City, Georgia

Greater Atlanta Area

• Ensures accuracy, quality and timeliness of customer shipments• Responsible for developing, implementing and driving KPI’s related to customer orders, shipping, inventory and distribution costs.• Develop the capacity plan based on the sales forecast and customer orders• Develop and support Supply Chain Initiatives • Generates delivery results, inventory and shipping reports on a recurring basis• Reports damages and discrepancies for accounting, reimbursement and record-keeping purposes• Drives cost reduction efforts by streamlining movements and improving efficiency• Tracks and reports inventory levels. Works with accounting to reconcile inventories through cycle counts, and physical inventories• Negotiates rates, terms and conditions of delivery service agreements. Audits and approves all 3rd party delivery company invoices.• Directs investigations to verify and resolve customer or shipper complaints• Provides traffic support to Sales team and Customer Service

Miami/Fort Lauderdale Area

• Responsible for overall operation of contract, including customer relations, quality performance, cost control, staff measurement, and day-to-day contract operations. • Assures ongoing customer service and maintains customer relations with customer through daily communications with the customer to discuss service needs and potential problem areas. • Oversees staffing needs of contract to assure sufficient labor to meet the customers’ requirements as well as labor costs. • Manages contract staff to assure continued quality service. • Provides corrective and disciplinary action when necessary. • Maintains corporate productivity and quality award programs to recognize outstanding performance. • Establishes and monitors cost control programs, including annual budget development, monthly P&L review and payroll cost and analysis. • Implements preventative maintenance. • Works with Business development team in expanding business scope. • Process all A/R and A/P. • Responsible for maintaining a tactical working relationship with client and assist in the development of scope and costs for the renewal contract. • Responsible for evaluate and justify of supplies, equipment and purchases for the contract. • Maintain a high safety standard and champion the promotion of this important company initiative. • Ensure compliance with relative regulatory agencies.

Greater Atlanta Area

• Responsible for overall delivery program for 126 Home Depot stores, including customer relations, quality performance, cost control, staff measurement, and day-to-day business. • Oversees delivery programs with management staff to assure sufficient labor to meet the customers’ requirements as well as labor costs. • Support regional, district, and store leadership on delivery program. • Manage delivery program in Home Depot store for Georgia, Alabama and Mississippi. • Conducting Regional and Store walks/audits. • Conducting monthly meeting with store management. • Developing and revising all Standard Operating Procedures for Home Deliveries.

Greater Atlanta Area

•Expanded the credit platform to support $5 million dollar purchase order from the federal government. •Negotiated a $7 million dollar government contract to open 125 mini Home Depot stores on military bases. •Developed corporate communication standard for 1800 Home Depot Pro stores.•Managed all training sessions and material for Pro-contractor associates. •Responsible for four business analysts and providing the support for business unit•Managed operational issues, budgets, scheduling for 2000 HD stores. •Lead team member for HD improvement center customer service; team responsible for investigating and resolving consumer complaints and operational inefficiencies.