Wanda Hernandez Email and Phone Number
Kissimmee, FL, US
Wanda Hernandez's Location
Kissimmee, Florida, United States, United States
Wanda Hernandez's Contact Details
Wanda Hernandez work email
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Wanda Hernandez personal email
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About Wanda Hernandez
Wanda Hernandez is a Lead Corporate Compliance Reporting at Westgate Resorts. She possess expertise in customer service, hospitality, customer satisfaction, team building, coaching and 32 more skills. She is proficient in Spanish and English.
Wanda Hernandez's Current Company Details
Westgate Resorts
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Lead Corporate Compliance Reporting
Kissimmee, FL, US
- Website:
- westgateresorts.com
- Employees:
- 4848
Wanda Hernandez Work Experience Details
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Lead Corporate Compliance ReportingWestgate ResortsKissimmee, Fl, Us
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Sr. Project CoordinatorWestgate Resorts Jul 2021 - Present
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Assistant Contracts ManagerHilton Grand Vacations May 2017 - PresentOrlando, Florida, United States• Assist to manage a team of 29 members in document processing- ensure we successfully deliver a complete full set of documents to maintain our financial issues to minimum of 10%, by evaluating and improving the efficiency of our business processes and procedures while keeping speed, quality, and output.• Partner with Human Resources Team Member relations to provide our team members guidance with FMLA, ADA, payroll and any other concerns that employees may have regarding their benefits. • Worked with our Talent Acquisition team to post our department open position, screen potential candidates utilizing our Hirevu prescreen system • Manage the overall operational, department overtime and activities budgets to keep it below 3K per month • Successfully managed to maintain an outstanding employee retention by providing effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary • Review performance data that includes financial, sales, activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness to meet our monthly budget of 4.5 million dollars• Effectively work with our optimization team and completed the first phase of the Contracts Services KPI which allowed us to create a multifunctional report to evaluate our contracts team performance • Created a HUB that allows merging two departments together to service multiple sites -
Document Origination SupervisorStarwood Vacation Ownership Jan 2016 - PresentOrlando, Florida Area• Supervise a team of 15 members in document processing- worked very closely with our legal department to ensure we successfully deliver a complete full set of documents in compliance with our underwriting guidelines and policies , by evaluating and improving the efficiency of our business processes and procedures while keeping speed, quality, and output.• During the acquisition of Vistana Signature by Interval Leisure Group- successfully completed the merge and update all of processing document without interrupting our business. • Assist in the implementation of unit goals and objectives; by providing monthly coaching and feedback to create a SMART goal with employees • Partner with Human Resources Team Member relations to provide our team members guidance with FMLA, ADA, payroll and any other concerns that employees may have regarding their benefits• Build and maintain positive working relationships with our sales team, department employees, legal and deeding -
Reservations ManagerStarmark International Apr 2014 - PresentOrlando, Florida Area• Supervise job performance of reservation team.• Actively involved in procedure modifications and improvements, from creation phase through implementation.• Train and implement policies and procedures.• Manage and review reservations booked on a daily basis.• Gathers and assemble data in order to prepare monthly reports for review.• Reconciles transactions, financial data.• Pre-audits to verify processes of employee claims reviewing rules for compliance. • Provide service to internal and external customers by answering questions, providing information, making referrals, and assuring appropriate follow-through and/or resolution. -
Call Center AgentWyndham Vacation Ownership Nov 2012 - Jun 2014• Contact debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies.• Negotiated payment plans and analyze the situation to determine the best course of action following business practices and policies.• Created alternative financial options to resolve debs or disputes • Initiated follow-up on all accounts in order to ensure payment plans are fulfilled.• Existing program knowledge, mainframe, and CACS -
Member Services Training ManagerClub Melia By Melia Hotels International Feb 2006 - Oct 2012Orlando, Florida Area•• Hired 35 full-time professionals in 2005 ranging up to Supervisor level across the QA/Contract Department • Successfully Developed and administered a comprehensive training program for all our satellite offices and call centers. • Performed thorough screening of all applicants for the Contract/Quality Assurance Departments• Effectively work and completed the implementation of Timeshare ware systems within the US and Abroad • Worked with upper management to establish performance measures, goals, objectives and priorities. • Audited Team performance for all contract satellite offices as well as for the corporate contract team evaluating work performance, providing feedback, direction and guidance on company initiatives. • Responsible for managing all escalated issues within 48 hours of receipt and successfully maintain our cancellation ration at a minimum of 25% • Maintained open communication and acts as a liaison with the collections center, legal and offsite offices teams to discuss portfolio performance, areas of improvement to coordinate the trainings and best practices. -
Collections Unit ManagerMetris Company, Orlando Florida Nov 2003 - Feb 2006United States• Supervised a team of 17 in the busy and dynamic Call Center.• Coordinate new hire classes, interviewing prospective employees; providing training; coordinating, scheduling and assigning work schedule.• Administered monthly performance reviews to staff members and provided coaching and individual development plans with the emphasis of improvement and high light on their positive accomplishments. • Provided ongoing training to staff members on new departmental policies and procedures, establishing performance measures, goals, objectives and priorities; evaluating work performance; providing feedback, direction, and guidance; answering questions; and recommending and/or implementing personnel actions. Prioritized and assigned tasks and projects to staff; tracked and reviewed work progress. • Developed dialer strategies for the call center in order to increase contact efficiency. • Successfully achieved monthly roll rate objectives established by senior management.• Acquired ongoing courses to remain up to date on Federal and State laws.
Wanda Hernandez Skills
Customer Service
Hospitality
Customer Satisfaction
Team Building
Coaching
Budgets
Tourism
Public Relations
Hotels
Event Planning
Team Leadership
Management
Problem Solving
Event Management
Call Centers
Hospitality Industry
Strategic Planning
Customer Relations
Microsoft Office
Excel
Employee Relations
Leadership Development
Budgeting
Word
Outlook
Administration
Powerpoint
Call Center
Billing
Supervisory Skills
Public Speaking
Scheduling
Meeting Planning
Resorts
Training
Leadership
Revenue Analysis
Wanda Hernandez Education Details
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University Of Phoenix3.44 -
University Of PhoenixBusiness Administration, Management And Operations
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Greater Lawrence Technical SchoolHospitality And Food Tech
Frequently Asked Questions about Wanda Hernandez
What company does Wanda Hernandez work for?
Wanda Hernandez works for Westgate Resorts
What is Wanda Hernandez's role at the current company?
Wanda Hernandez's current role is Lead Corporate Compliance Reporting.
What is Wanda Hernandez's email address?
Wanda Hernandez's email address is wa****@****avc.com
What schools did Wanda Hernandez attend?
Wanda Hernandez attended University Of Phoenix, University Of Phoenix, Greater Lawrence Technical School.
What are some of Wanda Hernandez's interests?
Wanda Hernandez has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights.
What skills is Wanda Hernandez known for?
Wanda Hernandez has skills like Customer Service, Hospitality, Customer Satisfaction, Team Building, Coaching, Budgets, Tourism, Public Relations, Hotels, Event Planning, Team Leadership, Management.
Who are Wanda Hernandez's colleagues?
Wanda Hernandez's colleagues are Cesar Garcia, Kiara Matos, Glen Potter, Allyssa Molina, Ozzie Nieves, Tyler Lyons, Daisy Bermudez.
Not the Wanda Hernandez you were looking for?
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Wanda Hernandez
Hopatcong, Nj -
Wanda Hernández
Intern, Programs In Latino History And Culture At Smithsonian InstitutionWashington, Dc2vcu.edu, si.edu -
1umd.edu
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