• Offer information and/or crisis counseling to 800 number callers, make referrals to other community agencies and resources (crime victims compensation fund, mental health services, etc.).• Meet victims at the hospital for domestic violence or sexual assault support.• Conduct initial shelter screen and intake for those who are victims of domestic violence, sexual assault, stalking, and human trafficking.• Orient new shelter residents and completed necessary paperwork.• Monitor residents in community living, addressing any concerns that arose per shelter policy manual.• Assure residents and staff safety by taking necessary emergency measures.• Assist in maintaining shelter cleanliness and orderliness. Examples: shelter laundry, donation management, stock kitchen, clean/set up bedrooms for the next shelter resident.• Document relevant shift information in log and provided verbal “briefing” to oncoming staff and staff back-up as needed.• Document all calls and complete weekly, bi-weekly, and/or monthly paperwork for supervisor.• Participate in monthly Shelter Staff Meetings.• Actively promote and support the organization’s mission and vision.

• Initiate, coordinate, and maintain direct contact with unaccompanied children and their family members while the minor is in ORR care, while efficiently working to safely release the minor from client care and reunify the child with their family.• Communicate reunification updates to the minor. • Participate in case staffing with the program and field as needed to discuss reunification progress.• Facilitate the timely release or discharge of minors to identified family members or authorized caregiver/custodians and documented the provision of services in each minor’s case file.• Report significant incidents in accordance with client policies and procedures.• Maintain the minor’s case file and case management portal in accordance with client policies and procedures.• Conduct initial program intake of minors to verify information, identified family/sponsors and made initial contact.• Facilitate communication between minors, sponsors, staff, and others as appropriate.• Complete all assessments with minor and family/sponsors, in accordance with policies and procedures.• Identify and process potential sponsors.• Assist sponsor to complete all required forms and submit documentation.• Maintain communication with the minor and their family/sponsors through meetings and phone calls.• Refer minor for additional services or programs, as needed, within the current program and after release, including documenting/reporting serious incidents through required communication channels.• Confirm the children received all required services, met regularly with the minors to ensure their wellbeing.• Attended all case staffing discussions, training, and other meetings as part of the minor’s care team, provided status updates and collaborated with other stakeholders.• Reviewed and translated informational poster from English to Spanish for company wide use• Recovered over 500 cases worth of lost data information on a team project.

• Provided overall case coordination for unaccompanied alien children (UACs). • Completed all required program documentation for each UAC. • Completed thorough and appropriate research into the background of the proposed sponsor as well as the conditions of the living environment and used professional judgment to determine whether the proposed placement is in the best interest of the child. • Coordinated each case with the Clinician, Lead Case Manager, and GDIT Case Coordinator and at times, assigned Child Advocate, to review progress, and concerns, and make recommendations for release. • Experienced working on complex cases such as category 3 unrelated and category 4 cases. • Skilled in navigating and identifying cases meeting Home Study criteria due to TVPRA/ADA status and cases that merited discretionary and ORR mandated Home Studies. • Effectively collaborated with different stakeholders (FFS, CFS, CC) as well as consulates to advance and complete cases. • Introduced alternative ways to present evidence of relationship in completed cases.

• Utilized motivational interviewing skills while making reports of children in need of care or suspected adult abuse/neglect/ exploitation through phone contact using in-depth interviewing techniques. • Documented details from the interview in agency systems. • Followed agency policy and procedure to correctly screen reports of abuse and neglect. • Acquired extensive knowledge of the intake process of the Department of Children and Families.

• Greeted, directed, and visited with customers. • Answered and directed phone calls. • Entered prescriptions drugs into the Medicare Website. • Assisted in compiling data for reports. • Entered data and generated reports from a computer management system. • Assisted clients with LIEAP applications and HCBS waivers. • Redesigned and updated company website. • Completed projects and duties as assigned.

● Provided resident centered personal care including bathroom assistance, washing, dressing/undressing, obtaining vital signs, and social support● Assisted residents in transferring, repositioning and walking using correct transfer techniques and equipment● Delivered a positive dining experience and assist residents with meals, snacks and supplements● Documented resident care and behavior● Handled and disposed of linens, soiled clothing or supplies properly