Wanda Lymon-Roach Email & Phone Number

Greenwich, Connecticut

Real Estate Investment

Stamford, Ct

Excellent customer service skills.Handle incoming reservation calls and/or emails with emphasis on quality while meeting all required performance metrics.Work with callers to address their questions and concerns in a comprehensive manner. Complete all designated non phone work accurately and within required time frames.Communicate effectively with the supervisory team regarding customer concerns.

Milford, Ct

Accurately logged (data entry) on average 75-80 lease documents per day. Updated systems and reports for data conflicts.Prepared lease contracts for processing while focusing on the departments “SLA”.Verified and Setup customers for sales tax exemption.Answered incoming customer phone calls.Researched billing questions/problems.Miscellaneous administrative duties, and special projects as assigned.

Shelton, Ct

Improved the customer experience by resolving billing and cash application issues. Trained new and existing employees in department processes and procedures.Managed projects and served as primary liaison between leasing and multiple internal groups to ensure clarity of goals, quality and adherence to deadlines. Responsible for the daily management of 500-1000 lease contracts, insuring the reduction of lease scheduling problems, rejected invoices and manual intervention on balance forward adjustments.

Shelton, Ct

Received and screened a high volume of internal and external phone calls. Drafted meeting agendas and prepared conference rooms. Sent faxes and handled all mail correspondence.Data entry of lease contracts, sales orders, customer invoices and purchase orders.Organized files, developed spreadsheets and scanned documents.