Merchandising: • Develop visually appealing store layouts and displays, resulting in improved customer engagement and satisfaction which led to a 4.59% increase in YTD sales.• Provide comprehensive training to associates on loss prevention and shrink reduction techniques, including merchandise protection, appropriate censoring, processing, and labeling standards.• Ensure a constant flow of merchandise from ‘door to floor’, resulting in increased revenue and greater product availability.• Champion TJX Rewards programs by encouraging associates to promote credit and rewards programs with every customer encounter.• Lead the store as manager on duty by directing all front-end operations, motivating the sales floor associates to provide customer service, and supporting associates with an ongoing management presence on the floor• Act as a trusted partner to the store manager by building relationships with store associates and creating a welcoming and open-door environment Operations: • Manage all aspects of store operations including strategic staffing, inventory management, recruitment and onboarding, associate and customer safety, and customer service• Maximize revenue and sales with optimized scheduling for adequate coverage during peak store hours, appropriate staffing, onboarding, and training of new hires• Lead the store’s recruitment process in TMS, while hiring, onboarding and training new associates• Executes effective inventory management strategies to continuously reduce shrink.• Manage backroom coordinators and supervise truck receiving to ensure company policies are followed when processing new merchandise• Provided training and mentorship to associates to ensure that TJX company policies and standards are adhered to consistently throughout the store• Conduct associate performance reviews and appraisals to provide meaningful feedback and support their continued growth and development throughout the company

• Provide leadership in the areas of merchandising, operations, and customer experience in a high-volume store• Successfully manage and motivate a team of over 60 employees including Assistant Store Managers (ASM), Coordinators & Key Carriers• Implement effective training and development programs to improve store operations and resulting in increased OSAT• Develop, lead, empower and train store associates to surpass revenue goals, sell TJX Rewards programs and maintain a positive customer experience• Champion the TJX company culture by hiring and training associates in alignment with TJX’s company culture and core values of honesty, integrity, and treating each other with dignity and respect• Develop store associates into coordinators, key carriers, and ASM’s by providing them with new challenges, entrusting them with decision-making within their store areas, and continued support and mentorship.• Analyze and report store performance metrics to make data-driven decisions and identify areas of opportunity• Collaborate with district managers and regional teams to implement corporate policies and share best practices to improve store performance• Coach Assistant Store Managers in optimizing payroll budgets and scheduling efforts to maximize store coverage• Managed two stores across two districts as Store Manager

• Recognized for outstanding performance by expanded leadership opportunities and promotions across TJ Maxx Stores in Charlotte, NC and Greenville, NC.